New India Assurance — building fire insurance settlement long pending regarding

We the repco bank ariyalur branch kindly submit to your good selves that, the below mentioned e mail sent by our head office insurance division to [protected]@newindia.co.in on 04.12.2017 regarding a fire accident occurred one of our customers mr s. Rajkumar. We have lodged the intimation on 10.08.2017 and till date we are not get any response from your officials (I. E., insurance surveyor mr sridhar cell no: [protected] who is not give any response even for our calls). Now the customer is not satisfied with our words regarding the settlement. Kindly do the needful for claim settlement soon. Thank you sirs/madams. By chief manager, repco bank, ariyalur. Email id [protected]@repcobank.co.in contact no: [protected]

(Email sent to your company from our head office insurance division)
Sir/madam,


With reference to the above, our mortgage loan customer sri. Rajkumar had availed a fire and building insurance policy copy with new india assurance and had endorsed the same to repco bank. A claim was made under this policy on 11.08.2017 and the documents requested by the surveyor were submitted. However until now we have not received any updates on the status of claim settlement. The original policy copy, claim form, electricity bill, and engineer report are attached for your reference. We kindly request you to look into the same and provide us a status on the claim settlement.


Regards,

Insurance and risk management division repco bank