New India Assurance — delay in clearance of my claim

My policy number is[protected].
Vehicle is honda activa 3g
Gursewak singh s/o dharampal singh, #67/3a azad nagar sirhind road patiala. My vehicle got damaged and i have intimated your company via service request no[protected]. I have been calling the concerned person daily about 8 9 times. But he is not responding as expected. He is saying the company will repair the damaged parts. But my insurance is of replacement i. E bumper to bumper. Still my claim is pending despite of constant reminders. Please do the needful regarding this.

You can contact me on [protected].
Please resolve my issue asap.