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New India Assurance — new india assurance transaction was unsuccessful...

Dear sir,
I was paid rs.6601 on[protected] to you through my credit card. But transaction was failed and my amount was credit to your account. So please cancel the transaction and re-back my money. Here with i am giving hdfc bank letter for your kind information.

Thanking you,
Yours faithfully,
Jitender kumar sharma
[protected]
Dear mr. Sharma,

Thank you for writing to us,

This is with reference to your e-mail regarding the transaction of rs. 6, 601.00 on 16-feb-2018 at m/s new india 36 ind.

We understand from your mail that the payment towards the above said charge was unsuccessful. We would like to confirm that the aforesaid transaction has been processed successfully to your card account from our end basis on the instruction received from the merchant. Details of the transaction are given below for your reference.

Transaction date transaction settlement date transaction amount merchant name arn auth code
16-feb-2018 21-feb-2018 6, 601.00 new india 36 ind 75105178048001026487704 039580

In this regard, we request you to take this mail as a proof to the merchant confirming the payment has been provided to the member bank and also request the merchant to liase with the bank for further clarification.in case, you still have any clarification, we request you to revert to us with recent dated confirmation from the merchant validating that they are not in receipt of the payment towards the aforesaid transaction to enable us do the needful.

Further, we have arranged to suppress finance charges towards the disputed amount, hence, we request you to effect payment excluding the disputed charges.

We would be glad if this mail receives your urgent attention and request you to revert to us by[protected] as there are certain time frames within which the dispute needs to be raised along with the above mentioned documents.

Complaint Status


[Feb 26, 2018] New India Assurance customer support has been notified about the posted complaint.
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