New India Assurance — non receipt of mediclaim policy

I renewed the new india flexi floater group mediclaim policy on[protected] of rs.6668/-through canara bank ptp nagar thiruvananthapuram kerala 695038 but till today the policy certificate not send to me. For this i many times contacted the officials of both the newindia and canara bank. When i contacted the newindia they are telling the bank officials are not given the details of the policy and again i contacted the bank officials. Bank officials were telling that with the confirmation of about amount and details they collecting money from us. It is very sad to say the service of newindia assurance company is very very poor.
Geetha n
Pos51429618
Policy no.[protected]
Geethanjali
Plot no.14
Ptp nagar
Thiruvananthapuram
Kerala-695038
Email id geethaptp@yahoo.com