New India Assurance — vehicle insurance

Address:

152123

This is to request you that i have got the policy from the new india insurance company of my ford figo car from ford dealership bathinda. My car met with an accident on 18/10/2017 and it was declared total loss by the company. I have completed all the formalities as demanded by the company but i need to visit the office number of times for same but no proper response is given by company moreover no final report is given by the company and car dealership is claiming rental amount fromme further claim amount is decided rs 612000 which the company has to pay, but now today when i visited the office i was told that
The amount of rs 361000 will be credited to my account but rs 250000 (Left amount) will be given by surveyor after selling the car, my policy is full covered policy with debt cap and cashless then what i need to do from surveyor. When i asked about the mode of payment of the rs 250000 i was told to meet the surveyor no proper assistance is provided and no one is ready to talk at their office situated at mall road bathinda (Punjab)
My policy number is-[protected]
Request you to please do the needful
Lavkirat sidhu
[protected]
[protected]