Nexa — Refund not received for failed online transaction

Address:

New Delhi, Delhi, 110070

I have purchased Maruti Baleno Sigma Petrol, DL 12CJ 1565 from NEXA, 3 Kailash Colony, Rana Motors. The car was booked on 21st Dec 2015 & delivered to me on 26th Dec 2015. 1) Payment of Rs11, 650/ made for accessories was made twice by me on 22nd Dec 2015 thru credit card as I was told by the account clerk that the first payment was not successful. However, my credit card was debited twice for Rs11, 650/ as both transactions were successful. This was brought to the notice of accounts department at NEXA Rana Motors on 22nd December 2015 itself. I was assured that Rs11, 650/ shall be credited ( reversed) to my credit card. This has not taken place till date despite several follow ups with accounts department at NEXA Rana Motors. Latest Credit card statement showing charging of Rs11, 650/ twice is attached for your reference. 2) Several accessories were fitted by NEXA Rana Motors in my car but the bill does not detail the accessories fitted for which I have paid extra. This was pointed out to the accounts department. 3) Rs500/ was charged extra for providing car number plate cover although this is covered in the Registration charges of Rs21, 173 as is evident from the attached Price List of NEXA Rana Motors. 4) Although lower interest for car loan was being offered by my bank (HDFC Bank), NEXA Rana Motors insisted that loan application be routed thru it (at higher interest rate) with the same bank. This is against customer interest. It is requested: • To refund the Rs11, 650/ charged twice by NEXA Rana Motors as stated in point no. 1 • To provide detailed bill of accessories purchased from NEXA Rana Motors & fitted in the car as stated in pint no 2. • To refund the Rs500/ charged for number plate cover as this is covered in the registration charges as stated in point no 3.