Nextra Teleservices — broadband connectivity

Brijvar

from Delhi, Delhi

Address:

New Delhi, Delhi, 110084

I have been facing the connectivity issue since last four days 9th oct, the executive at call center says when i call in the morning that your query will be resolved today till evening and when i call in the evening they say that the it will be resolved in the morning then one of the executive said i will arrange a field engineer visit who did not not turned up next two days. The call center is not giving me the complaint number as well. Today i sent an email to the nodal officer of nextra too.

Was this information helpful?

No (0)

Yes (0)

Nextra Teleservices customer support has been notified about the posted complaint.

Oct 13, 2019

Updated by Brijvar Today i called up the call center at 8.30 am and the executive told me that by today evening my problem will be resolved, he did not told me any specific timing. When i asked him for a complaint number he said that the sms for complaint registration is sent once only and now you can note it down, i was not having the pen and paper so could not write the same. I completely on their mercy for my complaint.
I called again on 3.45 pm to know the status and i insisted to speak to senior, there was a girl Ms. Shikha who attended my call and said that seniors are busy on another call which the other call center executive have told me earlier also. I asked her to arrange a call back which she agreed and told that she will arrange it now, but no call till now. Now my internet is completely not working.

Oct 13, 2019

Updated by Brijvar I called up just now at 4.09 and spoke to Mr. Chandravelu, i took my complaint number from him, my first complaint was registered on 10 Oct 2019 against complaint number [protected] whereas i am complaining from 9 Oct 2019 onwards. To all my surprise Mr.Chandravelu told me that my first complaint was resolved on 12 Oct 2019 and when you called again the new complaint has been registered against complaint number [protected], i am not at all aware that how my complaint is resolved whereas i have been keep on calling them. I told Mr. Chndravelu that sometime back i spoke to Ms. Shikha and when i insisted her to let me talk to some senior, she told me that they are busy in attending the other calls, then i asked her to arrange a call back, which she agreed and said that you will get a call back soon, but there was no call back, then Mr. Chandravelu said that there is no senior is available on sunday and the field staff who will rectify your complaint works only 5 days a week so wait till monday afternoon. Why other people were lying and this is disgusting. They are absolutely unprofessional.

Oct 14, 2019

Updated by Brijvar I called up today at 830 am, Mr. Chandra on the call from call center told me that my complaint is in process and would be rectified today as the engineer is available today. Then i called again at 2.30 pm and there was a girl calling and she took a very swift action and said that we will extend your validity for the days your connection was not working and let me put you to the engineer for the feedback, then she connected my call to the engineer and he said that in your area all the cables are cut by electricity department, so we are fixing the same and the internet will resume by today evening.
I would like to convey my sincere thanks to this consumer complaints portal who conveyed my voice to the senior management and finally i was able to get exact information for my problem, and the compensation too.
My problem is still not resolved and i will wait till today evening to write further.

Oct 31, 2019

Updated by Brijvar I regret that i am replying late, but when one of the field engineer visited my place then he found that the charger connected to modem was not working properly. Such a poor service they have. Thanks to consumer complaint portal else they might have not listened to me.