Nextra Teleservices — customer id 2137458 complaint dated 3-6-20 ticket no. [protected] not resolved

Sir,
I have a nextra broadband connection customer id 2137458
The connection is dead from 2-6-20 till today 12-6-20.
I have registered a complaint on 3-6-20.
The complaint ticket id is [protected].
I have renew my broadband plan on 25-5-20 with a payment of rs. 2121/- for a for month plan
After the plan renewal the broadband stop working 4-5 times in a 6-7 days period and and resumed after my complaints but this time is has been 10 days the connection is not working.
I no longer wants to continue with nextra so please disconnect my connection and refund
My payment.
Thanking you
Piyush jain
Mob: [protected]
Customer id: 2137458
104/1b, street no. 9,
East azad nagar, delhi 110051