Nextra Teleservices — Deceived about services

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	[email protected]

Dear nextra,
I have bought ur nextra connection on 26 Dec2016 on urgent basis . Broadband modem installed on 27 Morning. At the time of installation he told me that in next 2-3 hrs account Will be active. On next day (28th Dec) I made many calls to this agent but he did not replied my calls till evening 5:30. On 28th evening I called customer care and asked to cancel my order (connection). Ur executive confirmed me that my connection is cancelled and told me to refund my money( Rs1148+ 1500) in next 6 bussiness days.
Today at 3:30 he (ie agent Mr Amit) called me to tell Mac no . I had already cancelled my connection then how he can called me to tell mac. I think this is the communication failure of your company.

Your Agent Mr Amit Aggarwal (mobile [protected] /[protected]) Promised me to provide Internet services within 24hrs . After full payment neither internet service came nor phone picked by ur agent
He also denied to take payment by cheque or online. He forced me to do payment by Cash only . He told me that his company receives payment ONLY by CASH. I told him I am unable to give cash so you take payment by cheque / online or take away ur connection . then he told me that 10% extra service charge will be added to my side . After argument to ur agent, I paid only connection charges.
He (Amit Aggarwal ) deceived me in many ways .
So I request you to return my bill as soon as possible
Thanks
Rajnesh Kumar. CRF No EA085594
A85 GF, RK Lane
Kaushambi
Ghaziabad