Nextra Teleservices — Fraud company just want to take money. Not listening any word

Address:	110045
Website:	nextra

Pathetic service Inbox x bishwa sahoo 11/14/15 to nodal Hi, I would like to inform you, I have been using internet service from nextra since 1 month, for first month, it was working fine with better speed. As per my plan, I should get 10 mbps, but we get only 2-3 mpbs. I tried to download a song which is about 7 mb, it took about 30 to complete. so you can imagine, how is it working. even we have to wait 1 min while opening any website. request to check and provide better solution. if I pay for service, I should expect better service. complaint no -[protected] bishwa sahoo 11/15/15 to nodal till now, i did not receive any resolution. is there anyone to help me ? Support 11/15/15 Dear Bishwambar Sahoo, Greetings From Nextra!! Reference to your mail below, ... bishwa sahoo 11/15/15 to Support 24hrs is already passed, there is no solution. even I am unable to open any websites correctly. takes 1 min to open a single website. if I pay for service, I should expect better service. who will responsible for this 3 days. I am supposed to just waste my money. Support 11/15/15 Reference to your mail below, we would like to inform that our Network Team h... Nodal 11/15/15 Dear Bishwamber Sahoo, Reference to your mail below, we would like to inform ... bishwa sahoo 12/24/15 to nodal, bcc: Support Hi, I would like to inform you, i have been facing same kind of problem again and again, in which upload and download is very slow . is it possible to fix the issue ? if any customer pay for the service, he should get better service. last time, I called you and raise the ticket to solve the problem, where I got temporary solution and close the ticket without any resolution confirmation, as internet did not work for 2 days, I am supposed to get rembuirsement for 2 days, but noone is there to listen customer'query. Is the way to get service ? Kindly contact me and solve my problem ASAP. Regards, Bishwambar Sahoo bishwa sahoo 12/25/15 to nodal Hi, I just received the call from one of your engineer, he tried to provide me workaround soultion instead of complete solution. Is it the way to provide wrong solution. I tried to download open office infront him, it was around 100 mb size, it was taking about 25 min to complete the downloading process. Also he tried to misbehave over the phone. Agent Name; Pravin Kumar Gupta. I requested him to transfer the call to any available supervisor or manager, he denied and ask to send the email if we need any help. really, it is very bad service, I am just wasting my money. Is there somebody to take care the issue ? Regards, Bishwamber Sahoo bishwa sahoo 12/25/15 to nodal, bcc: Support Is it possible to contact me to resolve my issue. Mob no-[protected]. bishwa sahoo 12/26/15 to nodal VERY VERY BAD SERVICE, NOT GETTING ANY RESPOND. bishwa sahoo 12/27/15 to nodal, bcc: Support Already 3 days passed away. There is no solution. Even did not get response or call back to resolve the issue. Support 12/27/15 Dear Bishwambar Sahoo, Greetings from Nextra!! Reference to your mail below, ... bishwa sahoo 12/28/15 to Support Dear Asish, you are absolutely not right. it does not matter, how much upload and download speed is showing. it does not mean, if video plays fine, internet is okay. everytime, your tech just remove temp files and play the video, then telling me, its working. I tried to open so many websites while accessing my computer using team viewer. took long time open. took about 45 min to complete the downloading of 100 MB size file. your tech just argued with me and did not try to listen my word. kindly read the email completely to get the details. already 4 days passed way, there is no solution . is it possible to extend my service or take any action against tech. Regards, Bishwambar Sahoo bishwa sahoo AttachmentsJan 3 (9 days ago) to Support, nodal please check the attached file, then you can realize how is your service ? instead of doing bad service, try to understand customer's problem. as a nodal officer. it is your duty to find out and investigate, but you are not responding. whats going on ? *From:* bishwa sahoo [mailto:[protected]@gmail.com] *Sent:* 27 December 2015 04:32 PM *To:* Nodal *Subject:* Re: pathetic service 2 Attachments Preview attachment DOWNLOAD SPEED.jpg Image DOWNLOAD SPEED.jpg Preview attachment DOWNLOAD SPEED.jpg Image DOWNLOAD SPEED.jpg bishwa sahoo Jan 7 (5 days ago) to nodal, Support Hi Team, I would like to tell you honestly, if you do know how to fix the problem, please do not provide any wrong infomation or wrong commitment with customers. I have raised the ticket on 25th Dec. I have followed about 15-20 times to fix the problem. your customer told me, it may take about another 5-7 days to resolve the issue. on 5th Jan, I received a call back around 10-12 Oclock me and informed, they are working on issue, also confirmed me at 5-6 PM, my issue is resolved, as I was in office, was unable to check to confirm, once reached at my room, i found, fb, gmail, yahoo (nothing) were opening. samething happened on 6th of Jan. also today received a call back from your network team and telling my issue resolved, what is happening ? where is your nodal officer, why I am not getting any respond from your end ? Am I using free service ? at least try to understand customer situation and fix the issue. make sure, you have to extend my service for 15 days as rembursement and provide data for same. your service is really pathetic. my register mobile no with account is [protected] complain no - [protected] Regards, Bishwambar Sahoo bishwa sahoo Jan 7 (5 days ago) to Support, nodal Support Jan 8 (4 days ago) Dear Mr. Sahoo, Greetings from Nextra!! At the outset, please accept our sinc... Support Jan 8 (4 days ago) From: bishwa sahoo [mailto:[protected]@gmail.com] Sent: 07 January 2016 13:44... bishwa sahoo AttachmentsJan 9 (3 days ago) to Support, nodal still getting the same problem. even many times, I am unable to connect the internet. please check the attached file Attachments area Preview attachment screenshot of speed.jpg Image screenshot of speed.jpg bishwa sahoo Jan 9 (3 days ago) to Support, nodal while talking with customer service dept, they got disconnected my call. reason: I wanted to get connect with higher dept to listen my problem. till now, I have not received any kind of reimbursement as it was not working for 15 days. the service need to extend for 15 days and provide the data for same. if anyone is seeing my problem, please call me. my phone no -[protected] Regards, Bishwambar sahoo bishwa sahoo 10:47 PM (14 hours ago) to Support, nodal Hi All, please update on same. may I know, how much time you need to extend my service and provide data as reimbursement ? Regards, Bishwambar Sahoo bishwa sahoo 10:50 PM (14 hours ago) to Support, nodal is there anyone to check and work on my issue ? do you have any manager or nodal officer who can see the concern and previous communication to understand this situation ? my register mobile no with account is [protected] complain no - [protected] make sure to provide data and extend the service for 15 days as reimbursement Regards, Bishwambar sahoo. bishwa sahoo 11:36 PM (13 hours ago) to nodal, Support Hi All, I believe, you guys are not there to hear any issue of customer's I had been facing the issue for last 15 days, so I am supposed to get reimbursement for 15 days, but your policy says, I should get only 8 days extension. I believe, it is a long story. I have no choice, I believe, i am supposed to post this long story regarding your fraud company in facebook, so atleast people would know about your service. atleast other person can aware about your fraud. if anyone there to listen my problem, call me asap. phone no -[protected]. Regards, Bishwambar Sahoo