Nextra Teleservices — No proper mechanism of resolving complaints. Ref: (Complaint [protected] and [protected])

Address:	New Delhi, Delhi, 110075
Website:	www.nextraworld.com

Team,

It seems neither team have the intentions nor the capability of handling customer queries. The floor supervisor gives wrong information to the customer and and the managers are not available during office hours. When i tried to reach floor supervisor's (Priti) manager on 26/05/2017 I was told he is not available during office hours ( i was been told 9am - 7 pm is the working hours) . 30 seconds waiting time runs into minutes .

I have registered two complaint [protected] and [protected] on 25/05/2017 which was taken as resolved without even taking feedback The floor supervisor, Salauddin gives wrong information and takes no responsibility of owning information and also tries to degrade customer mentioning that since they have downgrade plan they need to call after recharge .

To brief below are the takeaway points:-

1. Floor supervisor does not provide full information to the customer
2. Response time is longer than what is been said
3. Floor manager is not available during office hours.
4. Speed of the internet does not match with the prescribed speed .( I had registered many complaints in regard to the same).


Very disappointed with the service. I would urge you to like into this urgently .

Looking forward for the corrective actions .

Thanks

Parina Khandelwal
[protected]
Customer no : 2039034