Nextra Teleservices — pathetic customer service

Address:

New Delhi, Delhi, 110075

Customer id — 2001548 | pallavi tuli

This is with respect to my nextra bill due on 24th nov.
There is a charge under category "shifting charges" which is equivalent to rs400. I cannot understand the reason behind this as i myself bought the cable, installed it at the new location and same modem was used for the same.

I have requested the team to wave off this amount and i have been getting the same revert from your customer care team, that "we will get back to you". It has been 48 hours and i have not heard back from your team.

In the meantime you guys have stopped my connection and i am unable to use the internet. I have nothing against paying the bill provided you wave it off.