Nextra Teleservices — prepaid connection - down for almost 10-15 days every month

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

Hi,

I am using a Nextra connection and god forbid my decision to choose Nextra over other providers. Its a prepaid connection and every pay cycle it stop working for almost 10-15 days and when we try connecting with local office. They come after 2-3 days time and get this activated. It will work for a week or 10 days and again the same issue. This time around it is not working since 31st May, so 14 days gone by without using the services and i will be asked again on 20th June to recharge this again for complete 30 days o[censored]sage. This is sheer case of cheating and despite reaching out to local office and their customer case number and raising a complaint (ID - [protected]), no one is giving any update on the resolution timeframe.