| Address: | 110092 |
| Website: | www.nextraworld.com |
Complaint details in points which is maintains blow:-
1. I applied internet connection from the company on 29/07/2016.
2. Two executives from nextra came our office one of them is mr. Aryan took rs.1100 as advance payment for connection.
3. They promise us to provide net connection with in next 3 days.
4. They didn't provide internet connection till a week & due to unprofessional
Behavior (Not receiving calls, false promises) of them i asked for refund.
5. Mr. Aryan told to me "sir, we submit your payment with our company, for refund you will have to talk with nextra customer care, they will provide your refund.
6. I talked with your customer care executive, he told me your crf number i. E. Ea076037 is incorrect & your requester contract number is also invalid. We will not able to help you & disconnect the call.
7. Around two month before we visited nearest office of nextra at laxmi nagar and met with mr. Sachin mishra (Area manager of the company), i explained entire case to him & show all documents, he said that give me one day i would solve entire issue.
8. Around 2 month before mr. Sachin mishra told me that mr. Aryan did not deposit your money with company. When i call him then he repeatedly sought a day for solve out the issue, after that he has stopped receiving the call.
9. One week before i again talked with with nextra customer care ask for your's managers or heads contact details but they did not provide me.
11. I have many evidence like call recordings & documents which are enclosed herewith to support my statement. I have also send the all evidence to nextra with complaint on this email id i. E. [protected]@nextraworld.com, [protected]@nextraworld.com, [protected]@nextraworld.com but they did not read the compliant & foolishly repeatedly sought for register mobile number or crf number.
12. Contract number of:-
Mr. Aryan is +91- [protected],
Mr. Sachin mishra is +[protected]
Nextra company is[protected]
Thanks
Mr. Ishan jaiswal
Mobile number +91-[protected]
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