Nextra Teleservices — refund against new connection which was not activated

On 21st June 2019, I Applied for a new connection and paid INR 700 as advance towards registration. However, the connection was not activated for a week. Hence i decided to cancel the Connection and filed for Refund.

CRF Number- EA 141163

Complaint Number: [protected] dtd 28th June 2019.

It has been two months since that day, have followed up Umpteen times on their Customer Care Number, Written more than 10 times to Support, Nodal officer and Appellate also. But no resolution is provided except writing back that someone will get in touch shortly.

I want this refund to be processed at the earliest.