Nextra Teleservices — router replacement

Address:

14, Phase I, Dundahera Village, Sector 20, Gurugram, Haryana 122022, India

Sir/madam,
I am an existing customer of nextrawith customer id 2132588 and i have been complaining for router replacement for last 10 days but no action has been taken yet. Every time i call customer support i am told that the issue will get resolved in 12hrs but what i get after 12hrs is next 12hrs and so on. They have made me wait for more than 10 days telling your issue will get resolve in 12hrs. I am working from home right now and i have very urgent requirement of internet, i have lost my project due to this internet issue and have beared a heavy loss and now i may loose my job as well due to this negligence from service provider. Please look into this issue and resolve it soon.
Thank you