Nextra Teleservices — Security money not refunded

Dear sir,

My name is hitesh kotnala residence at rzb 86/02 top floor raj nagar part 1 palam - 110045.
Connection no. - 2138366

On 11th of nov 2019, i took new connection from nextraa and pay 707 into nextra teleservices a/c via paytm (See attached screenshot) on behalf of mr. Pramod ji.

After this, mr. Pramod ji ([protected]) who is your representative told me that your connection will be activated in 24 hours.
After 2 days when i called mr. Pramod ji that my connection is still pending than his reply to me is its not my responsibility you should call to its customer care and complaint your issues (Complaint no. [protected]).

After talking with your customer care on 14th nov 2019 my connection will activated but the router device they get installed in my house is broken or in poor condition.
From activation to next day i dont use your service and again on 15th nov 2019 i file complaint (Complaint no. [protected])
Without resolution of my complaint no [protected] i received message from your side is that your ticket no [protected] has been resolved.

Again on 15th nov 2019 i file complaint (Complaint no. [protected]) that my connection is not working.

After 14 days from 14th nov.
On 27th nov 2019 around 07:13 pm i received msg that my first request no [protected] has been resolved.
I am very dissapointed from your services even i dont used your connection.
Finally i file complaint (Complaint no. [protected] & [protected])
In which i told him to dissconnect my connection and refund my money and they replied me that after 90 days your refund will be processed.

I file so many complaints against you but your response is very dissapointed and now my concern is only that please refund my security money as soon as possible.

I also file complaint in consumer court.
Complaint no - (Your grievance has been successfully lodged and your docket number 1871175).