NHAI — Toll charged without the use of Road

Address:

Tol Road to KEmpegowda Airport Bangalore

I had travelled to Kempegowda Airport in Bangalore from my house in Varthur and back. I had taken the Bellary road to airport however during this lock down period the toll road was closed and all vehicles were using the regular road instead of the elevated toll road. Despite this non usage the toll was charged both side by the NHAI and blamed the City police for closing the road. All such coordination should be between NHAI and the city police and customers should not be inconvenienced with such issues. How possibly with out the usage of a services NHAI can charge the customer . It is its duty to make sure the service offered by it should be available before it charges the customer. Request you to kindly take action so that they refund customers money unfairly charged.