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Nilkamal Complaints & Reviews

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Updated: Feb 3, 2024
Complaints 294
Resolved
41
Unresolved
253
So far, so good. Nilkamal is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Nilkamal will keep up the work and continue to help more customers with their concerns even better 🤝
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Nilkamal reviews & complaints page 2

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T
taherbhai
Sep 29, 2022
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Address: Lane 7 South Main Road Koregoan Park, Flat 63 Clover Park Royale south Main Rd Koregaon Park Pune 411 001

My order no is 47626. Invoice no is[protected] dt 33 September 2022.
We have ordered the centre table with glass and when the assembler opened the package there was no glass. Appreciate if you would send the glass at the earliest.
Sending photos and copy of invoice on furniture.[protected]@nilkamal.com

Zahir Taherbhai
Nilkamal customer support has been notified about the posted complaint.
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    V
    Vaishanvi Vaish
    Sep 29, 2022
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    Address: Shalimar furniture Nampally road
    Website: Nilkamal furniture

    We bought nilkamal mattress on feb 17 from a dealer and we didn’t see the product so carefully as it was in the cover and tightly packed so the product came and delivered in our home the mattress was put on and after six months to change the direction of the mattress as we lifted there was a tiny hole in the mattress and the springs and cushion of the mattress moved a side the was very disappointing about the mattress because only we used it for 7 months and the condition is like this so we want an another mattress or refund from the dealer
    Nilkamal customer support has been notified about the posted complaint.
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      S
      Sahil@J
      Sep 15, 2022
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      Website: nilkamal.toprewards.in

      I had brought Nilkamal furniture products and had received 6 coupons of ₹100 cashback. I have scratched those coupons more than 1 month back & haven't received any cashback yet. I have mailed the customer support many times they haven't replied me. I have also called customer support many times they always say the cashback will be received in 24 to 48 hours but it's more than a month & I haven't yet received any cashback. Why do you spread such false schemes & offers if you are not going to abide by it. I'm never going to buy Nilkamal products again if I don't receive this cashback.
      Nilkamal customer support has been notified about the posted complaint.
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        N
        nufalnihas
        from Trivandrum, Kerala
        Sep 11, 2022
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        Website: www.nilkmal.in

        Ordered product got delivered. But not yet installed. It has been weeks. no one is responding and everyday technician calling claiming they will come today. But no one is showing up. Regarding the installation spoke with almost all employees of Nilkamal from all parts of india- Bangalore, chennai, trivandrum etc
        Everyone shares a different number and asks to call team leader/ shop owner/ coordinator/ technical head etc.

        The funny part is they are not willing to take the return as well
        Nilkamal customer support has been notified about the posted complaint.
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          V
          Vivek Dhar Dwivedi
          Aug 22, 2022
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          Address: [email protected]

          Dear Sir,
          I purchased 5 chairs (NS07SSIBK) from your dealer Laxmi Sales India Pvt. Ltd., Plot no. E-95, site 4 UPSIDC, Greater Noida. I made full payment on 15 Aug-2022 and he promised me to deliver the chairs on 16Aug-2022. But, he has not delivered my chairs yet. When I am asking the dealer is pretending again and again. I request you to please ask him to send my products by tomorrow. Now, I decided not to purchase any product from this dealer in future.

          Thanks

          Sincerely
          Dr Vivek Dhar Dwivedi
          Principal Scientist
          Nilkamal customer support has been notified about the posted complaint.
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            N
            Nmohd755
            Aug 21, 2022
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            Address: Baghmali, hajipur, vaishali

            I bought 3+1+1 seater sofa set from shop address- Furniture Mall,
            Yadav Chowk, Hajipur, Vaishali on 30.07.2022.
            These sofas are not in same level height and one single sofa colour is not matching with other sofa. One is dark but other is light in colour.
            In this regard, I complaint three times to above shop Furniture Mall of Nilkamal but not response.
            So, kindly arrange to attend my complain regarding sofa, so that, I believe in future on NilKamal product frequently in future.

            Nek Mohammad
            +2 photos
            Nilkamal customer support has been notified about the posted complaint.
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            Everywhere it’s the same. Very disappointed to deal with such an approach from a. reputed brand . now i understood why people are depending on other vendors
            Reply
            Shopkeeper didnot attended my complain till date.
            Action should be taken by Nilkamal such shopkeeper/vender.
            Reply
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              M
              Manikanth Pathkamuri
              Aug 20, 2022
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              Address: P manikanth advocate ongole hno 37-1-4 (148) prakasam cell no 9985175729

              Company which is given to customers and dealers not working
              Nilkamal customer support has been notified about the posted complaint.
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                N
                Nmohd755
                Aug 14, 2022
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                I bought 3+1+1 seater sofa set from shop address- Furniture Mall,
                Yadav Chowk, Hajipur, Vaishali on 30.07.2022.
                These sofas are not in same level height and one single sofa colour is not matching with other sofa. One is dark but other is light in colour.
                In this regard, I complaint three times to above shop Furniture Mall of Nilkamal but not response.
                So, kindly arrange to attend my complain regarding sofa, so that, I believe in future on NilKamal product frequently in future.

                Nek Mohammad
                [protected]
                Nilkamal customer support has been notified about the posted complaint.
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                  V
                  v8006
                  Aug 4, 2022
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                  Address: Narela , Delhi

                  Courier
                  Delhivery
                  Tracking ID
                  [protected]
                  Order ID
                  43589
                  Last Update
                  In Transit on 3rd Aug, 03:52am
                  Order Placed On
                  27th Jul 22
                  Shipment delayed: Courier Partner notified to get the shipment delivered to you at the earliest

                  Delivery time Over - Till now Courier not Delivered
                  Phone no. [protected]
                  Nilkamal customer support has been notified about the posted complaint.
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                    D
                    Deepak Jambehalli
                    Aug 1, 2022
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                    I ordered a queen type bed on 14th July (Order number:34415). I was delivered two wrong boxes and one my box. Installation guys came after 3 days of the delivery and they said they can assemble and ask me raise a complaint. Even after 5 days of complaint nothing happened and always wrong assurances from the customer service. The need 3 working days to ship from Hosur warehouse to Bangalore. Its really crazy. From last 5 -6 days my home is like warehouse for their product. Worst and pathetic service before assembly and no idea how will be the product. First and last experience with Nilkamal.
                    Nilkamal customer support has been notified about the posted complaint.
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                      N
                      Nilesh nyk
                      Jul 26, 2022
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                      Address: 170/b 1MA type township dalli rajhara

                      Nikamal se maine product liya jiske bdle m mujhe 4 vocher mile 100rs k cashback wale jisme inhone kha ki 48hours m aa jayenge bt abhi tk ni aaye h so plz jld se jld is problem ko solve kijiye
                      Nilkamal customer support has been notified about the posted complaint.
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                        B
                        balamuralikrishnan p
                        from Gurugram, Haryana
                        Jul 19, 2022
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                        Website: www.consumercomplaints.in/new_complaint

                        Bought A 4 Seater Dining Table with 4 chairs in Aug 2020.

                        Date of Incidence: SInce Feb 2022 it is frequently happening that the threaded portion of the screws are coming out.
                        Complaint lodged with NILKAMAL DEALER @ GURGAON(FLYMON DECOR) on & from 26th Jan 2022.

                        Dealer Number: +91 [protected]

                        Description of incidence: Dining table chairs legs coming out

                        Resolution to the complaint: I look for complete return of the materials and refund of the amount from Nilkamal.
                        +1 photos
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                          P
                          Praveen Dash
                          Jul 6, 2022
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                          Hi

                          I purchased from a store owner from Nilkamal Wazirabad, Gurgaon, Sector 52 store.

                          He gave me broken mirror on Reva model almirah. Attached is the image. They have not changed it till now.

                          I will highlight this in social media.
                          Nilkamal customer support has been notified about the posted complaint.
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                            F
                            [email protected]
                            from Kharagpur, West Bengal
                            Jul 1, 2022
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                            Address: C-121, IIT Kharagpur, West Bengal - 721302

                            I have a Alicia model King size bed, 3 door wardrobe, dressing table, side table and center table. There were damages hence i asked for replacement but it was not accepted. I asked for assembling (which is free of cost for the first time). The person came and said few parts are damaged and cannot be assembled and he left. Now i contacted a local carpenter and they said there is no damage to the holes of the sheets, hence the screws can be fit. Hence they assembled them without adding a single screw from there side. I have to cough up 6, 000/- for assembling the parts. Will Nilkamal reimburse my expenses? I want Nilkamal to pay me Rs. 6, 000/- as they disagreed to even assemble.
                            Nilkamal customer support has been notified about the posted complaint.
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                              K
                              Krishav2016
                              from Gurugram, Haryana
                              Jun 27, 2022
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                              Mattress Quality

                              Address: Tower B1, 52, Spaze Privy AT4, Sector 84, Gurgaon- 122004

                              Hi, I have purchased 3 mattress from your sector 52, Gurgaon store. Two times I have changed it and within 20 to 30 days it goes loose like foam mattress. We have purchased hard mattress due to back pain. Your executive conscience me and I have purchased it. But it’s quality is getting worst in just 1 month. I want to change my mattress with either some good quality matters or provide any solution asap...
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                              C
                              Consumer5k
                              Jun 16, 2022
                              Resolved
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                              Resolved

                              I bought products from Nilkamal and have received Cashback coupons. These coupons are to provide Rs.100 cashback once claimed (within 48hrs). I have got four coupons which I claimed them on the 6th of June 2022. And today is 16th June and not a single Rupee has been received.
                              I have mailed them and they simply stated that it will be processed very soon. 3 days gone and still no cashback.
                              It is not even about the money, its only 400 rupees. But being a valuable customer to the brand and getting Scammed with such Fraud offers just makes me really MAD.
                              I cannot understand why such a reputable brand like Nilkamal would do such a Fraudulent act just to attract customers.
                              Aug 8, 2022
                              Complaint marked as Resolved 
                              Nilkamal customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 18, 2022
                              Nilkamal Customer Care's response                               We apologize for the inconvenience caused.

                              We have informed our team of the issue faced by you. Kindly share the screenshot of the Coupon codes received and the verification code messages on our email ID - furniture.[protected]@nilkamal.com.

                              As soon as we receive the screenshots, we will check and get back to you.

                              Let us know in case of any other issues.
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                                C
                                Consumer5k
                                Jun 16, 2022
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                                Cashback offer

                                I bought products from Nilkamal and have received Cashback coupons. These coupons are to provide Rs.100 cashback once claimed (within 48hrs). I have got four coupons which I claimed them on the 6th of June 2022. And today is 16th June and not a single Rupee has been received.
                                I have mailed them and they simply stated that it will be processed very soon. 3 days gone and still no cashback.
                                It is not even about the money, its...
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                                F
                                [email protected]
                                from Kharagpur, West Bengal
                                Jun 13, 2022
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                                Address: IIT Kharagpur

                                My Nilkamal Alicia king size bed, 3 door wardrobe, sringardaan, tea table and side table is damaged. And 3 door wardrobe door has cracked from several places. I have not yet installed them yet. Kindly replace
                                Nilkamal customer support has been notified about the posted complaint.
                                View replies
                                We apologize for the inconvenience caused.

                                We request you to please share your invoice copy along with the 2-3 pictures of the defective area in the product on our email ID - furniture.[protected]@nilkamal.com so that we can guide you further.

                                Let us know in case of any other issues.
                                Reply
                                [email protected]'s [Complaint's author] reply, Jun 15, 2022
                                I cannot see the mail id
                                I cannot find the e mail id to send the pics, hence I am posting here itself.

                                My 3 door wardrobe has cracked from several places - Comment #4007911 - Image #0
                                My 3 door wardrobe has cracked from several places - Comment #4007911 - Image #1
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                                  H
                                  hiteshdhbvn
                                  from Hisar, Haryana
                                  Jun 10, 2022
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                                  Dear Sir,

                                  It is brought to your kind notice that we have purchased 5 no. mattresses on 15.07.21 but these mattress have lost their shape. On my earlier complaint of one no. mattress, service engineer of the company visited the site & prepared his report but no action has been taken till date.

                                  It is therefore requested to refund the invoice amount please.

                                  Invoice of the mattresses & report of the service engineer are attached herewith for your reference.
                                  Nilkamal customer support has been notified about the posted complaint.
                                  View replies
                                  We apologize for the inconvenience caused.

                                  We request you to please share your invoice copy along with the 2-3 pictures of the defective area in the product on our email ID - furniture.[protected]@nilkamal.com so that we can guide you further.

                                  Let us know in case of any other issues.
                                  Reply
                                  We apologize for the inconvenience caused.

                                  We request you to please share your invoice copy along with the 2-3 pictures of the defective area in the product on our email ID - furniture.[protected]@nilkamal.com so that we can guide you further.

                                  Let us know in case of any other issues.
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                                    H
                                    Hemantha1493
                                    from Kengeri, Karnataka
                                    Jun 4, 2022
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                                    Address: Vinayaka recidency, Kengeri

                                    Moved the cot to Kengeri in Bangalore from mandya and contacting coustomer care as well area manager in mandya via phone and to manager in Bangalore via mail for appointment of fixing the cot. So far it's been 3months after shifting can't get it fixed.
                                    Nilkamal customer support has been notified about the posted complaint.
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