Kurl-on Customer Care
Kurl-on
Customer satisfaction rating: 2%
Submit a Complaint
268
COMPLAINTS

Kurl-on Customer Care

Kurl-on

Address
III Floor North Block 47 Dickenson Road
Bangalore
Bangalore District
Karnataka
India - 560042

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
175
down
111

Customer satisfaction rating
2%
Complaints
268
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kurl-on related photos (30)

Kurl-on Complaints & Reviews

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Kurlon Mattress — within a year broken at various places

 alok kumar jalan on Apr 14, 2018
I have purchased one 6' mattress (Kurlon) of 78'x72' size on 3 rd june 2017 from bedding emporium, 236, bipin behari ganguli street, kolkata 700 012 but within a year it has broken at various places and pressed downside near the inside edge after 4' from corners. I am trying to make complain at [protected] since last few days but everytime it says '"all lines are busy, please try after sometime" on approaching dealer, he also says you try continuosely you will get connected someday. Have i left with only job that too with no avail.
Ca alok kumar jalan
[protected]...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — non attendance of complaint by kurlon

 jpairtraffic on Mar 28, 2018
Sir, i have brought a sofa come bed worth 42000/- from kurlon on 28 jul 17. The product is now breaking from its support. I have registered a complaint for the same with kurlon customer care. After a delay of almost 20days, their rep has visited us on 19 mar 18, but till date no update is provided to us. The coplaint ticket no is 4909446. Now neither the customer care is responding nor the technitian who has visited us. I...
Complaint comments  Read comments [1]Complaint category Furniture

Kurl-On — angelica spring mattress is very uncomfortable and giving constant back ache

 ASingh11 on Mar 21, 2018
We bought a King size angelica spring mattress about 45 days ago. The issue is that the mattress feels very hard, unlike how spring mattresses feel (we have another angelica queen size mattress and it is different from this one)
We have had constant back pain. We tough we will adjust but it has been 45 days now and the pain is still there. We had bought another curl-on mattress (angelica queen size) that is much less firm and much more comfortable. The company has either sold a defective piece or the dealer is selling Fake spring mattress. whatever the case we would want a replacement.
Complaint comments  Read comments [1]Complaint category Home & Garden

Kurl-On — no warranty card, no qr code & mrp removed

 ravikishantelu@gmail.com on Mar 21, 2018
Hi there,

I bought a mattress. And when i removed the packing i didn't find the warranty card, also mrp is removed, no qr code found and informed the same to the shop owner and he is saying he is not responsible for that. How come your dealers are such rude and cheaters. Is there any possibility to get warranty card?
While selling the product, he tells the price without adding tax to it. And after making payment and when we ask for bill he told that we need to pay extra tax for that. No proper receipts. No stamping etc.,

Thanks!...
Complaint comments  Read comments [1]Complaint category Appliances

Kurl-On — redemption of gift

 Subbaram S on Mar 17, 2018
Greetings
I have purchased spinecare and convenio mattress from bangalore and i wish to claim my free gift.
Code for online redemption: 9eyiv71
Invoice no:k001ri0881/17-18 dt: 15-mar-2018
Kurlon mattress pvt ltd, 26/36, patalamma temple street
Next to pai vista convention hall, basavangudi
Bengaluru-560004
My selected givt is - signoraware dinner set 26 pcs.
Regards
Subbaram s
No.70 "omsri", new kempegowda layout, kathriguppe,
Bsk 3rd stage, bengaluru-560085 / mobile:[protected]
Kindly confirm the receipt and...
Complaint comments  Read comments [1]Complaint category Appliances

Kurl-On — a pair of kurlon furno bed mattresses

 Santosh Kumar Narang on Mar 8, 2018
I purchased a pair of kurlon furnobed mattresses 75x35x4 from SHOBHA, Mandir Marg, near HDFC bank, old kunjpura road, Karnal on 11.01.2017 with 2 years warranty. The mattresses shape changed and these pressed from different areas and it became restless to sleep on them. I made complaint to company on toll free no.[protected] and complaint nos.4177293 and 4177295 dated 4.11.2017 were given. After so many reminders and visits to seller a person visited my house but neither any reply nor any action to repair or replace the mattresses is given. Seller called visiting person and he said nothing could...
Complaint comments  Read comments [1]Complaint category Products & Services

Kurl-On — kurlon mattress defective

 mubidur rohman on Mar 1, 2018
I have purched two nos mattress one dcr 250 and another karlo coir both have same size 71x78x4 on 09/05/2017 from your authorised dealer scholar stationer's gar ali, jothat, assam. Both the mattresses are sagging more than1.5". I have lodged complain and your technician visited on 01/02/2018 and submit the report. While i enquired few days ago your good office told me that replacement of dcr 250 mattress is approved and for another mattress waiting for approrval. Pl. Do the needful urgently. My mobile no. [protected]...
Complaint comments  Read comments Complaint category Home & Garden

Kurl-On — fraudulent, wrong selling and poor customer service.

 Bini B on Feb 18, 2018
#Kurlon : How I wish, a company like this would have made good products, recruited some through professional and also managed a good customer service center.
Poor product, unprofessional attitude and pathetic customer service is what is left with Kurl On now. Bought a mattress for Rs 8000 in Novemebr 2017, used for a month and suffered severe backache. The retail point selling the mattress acknowledges that no instructions have been given to them from Company side as to the mattress suitable for people with no backache/backache. Called up the Customer Care of Kurl On, Company sends a highy...
Complaint comments  Read comments Complaint category Products & Services

Kurl-On — sagging issue of mattress

 dipankardutta11 on Feb 15, 2018
I purchased Super Deluxe Kurl-on mattress on 29.04.2015 of size 78*75*5 worth rupees 19000/-. The warranty certificate was given for 03 years. But recently I lodged one complaint for sagging issue of the said mattress with complain no. 4723827. The company arranged for a Technician visit on 07.02.2018 who has recorded sagging issue and also took pictures of my mattress as well as all relevant documents. On inquiry to customer care on 09.02.2018, I came to know that the issue is under check and the details will be given to me within 2 to 3 days. But till today i.e. on 15.02.2018, nobody contacted...
Complaint comments  Read comments [1]Complaint category Furniture

Kurl-On — mattress

 desmond fonseca on Feb 14, 2018
Hi,

I had ordered a kurl on mattress in the year 2015 and eventually the mattress had sagging issues. After several calls and emails (Worthless customer service team) i got a replacement.

Now after getting the replacement which is not even 2 years old i am faced with the same sagging issues.

My complaint no. 4730347 was registered and a technician was sent to inspect the same at my residence on saturday 10th feb. I did not receive any call back from the customer care team on the issue and tried calling them back today.

To my surprise...
Complaint comments  Read comments Complaint category Business & Finances

Kurl-On — very bad stitch quality - beading came off within 3 months of purchase

 sudhan77 on Feb 14, 2018
I had bought a kurlon foam bed king size in october 2017, the stitching on the beading came off within a couple of months and on complaint they representative said the warranty for stitching is only 15 days and so i should resolve the issue myself. Don't know what kind of quality check these guys do. Never buy a kurlon mattress, if the company itself is not confident about their stitching then why risk buying one....
Complaint comments  Read comments Complaint category Furniture

Kurl-On — manufacturing defect in the kurlon fantasy mattress

 Richie1986 on Feb 13, 2018
I have reported sagging and worn out pocket spring in the kurl-on mattress that i have been using for an year now. The springs in the brand new mattress poked my back for which i’m undergoing an expensive treatment for my spine pain caused by this mattress. Very uncomfortable. No back support. I wake up like a disabled person with extreme pain everyday morning. There’s absolutely no response from the dealer and the customer care. The divisional manager too refused to provide me a solution for the defective mattress even after continuously following up with them. Now they’re ignoring my call...
Complaint comments  Read comments Complaint category Products & Services

Kurl-On — bed bugs. affected in kurlon mattress.

 Kgnck on Feb 17, 2018
Had purchased KURLON DRC MATRESS on 04th Jan 2017. Since more than a week, Bedbugs have been very badly effected. Because of this we are going through sleepless nights. As it's in warranty period, request for Replacement of the same. Bill.no. 1492 dt 04.01.17 from. vaishno devi handlooms. Carmel complex. Geddalahalli. Bangalore. 560077.

Medam,

Please find attached a snap of your advertisement mentioning KURLON MATTRESS IS ANTI BEDBUG . Then how come you are not entertaining and taking any action for solving this BIG BUG PROBLEM.
You are yet to reply my mail...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — product queen size bed mattress

 Krishkalyan on Feb 8, 2018
Please be noted that we purchased the subject bed mattress in the year 2017 feb, wherein after having used we found that it is gradually going down and down. While sleeping and sitting we feel the back problem and now we feel it is the spring one. Whereas we booked at the time of purchase the springless one. This was purchased at pandiyan stores, paper mills road, chennai.

We request you to replace the mattress at the earliest with springless one to avoid further back ache problems.

Your kind attention is reqeuested.

Thanking you

Yours
Complaint comments  Read comments Complaint category Products & Services

Kurl-On — extremely disappointed with the kurlon mattress & servicing

 ankitabhushan on Feb 2, 2018
Hi i had registered a complaint under the id number 4617289. Highly & extremely disappointed with the response of customer care. I bought the mattress about 3 years back but due to constant back pain and discomfort i was unhappy with the product. The nagging pain in the back caused by the mattress lead me to undergo an mri scan where cervical spondylosis along with disc prolapse was diagnosed. I had to stop using the mattress immediately. We reported the complaint with the local dealer from whom we had purchased the mattress, maa shakhumbari in greater noida jagat farms. After periodic follow ups...
Complaint comments  Read comments Complaint category Products & Services

Kurl-On — kurlon mattress luxurino

 ankitabhushan on Feb 2, 2018
Hi i had registered a complaint under the id number 4617289. Highly & extremely disappointed with the response of customer care. I bought the mattress about 3 years back but due to constant back pain and discomfort i was unhappy with the product. The nagging pain in the back caused by the mattress lead me to undergo an mri scan where cervical spondylosis along with disc prolapse was diagnosed. I had to stop using the mattress immediately. We reported the complaint with the local dealer from whom we had purchased the mattress, maa shakhumbari in greater noida jagat farms. After periodic follow ups...
Complaint comments  Read comments Complaint category Products & Services

Kurl-On — about replacement of kurlon mattress

 tanuja manchusia on Jan 25, 2018
I had complained about kurlon matress at 9/1/2018.by phone, ur representive respond and send ur technician, taken full details, measurement.
send his report to his senior.at 13/1/2018, received a call that ur replacement of matress is apporved, nd u will get it within 3-4 days.but still not received my product, last week again i talked with customer care about my query, but still
result zero, like this type of service i will never suggest any one to purchase it.

my ticket id is-4554143

so do the needful on urgent basis...
Complaint comments  Read comments [1]Complaint category Other

Kurl-On — kurl on mattress [Resolved]

 shivu kumar on Jan 13, 2018
Need to exchange mattress not workin properly as expected. The mattress which was purchased kurl on angelica causing health issues like back pain. Hence the springs are also not working as expected becoming rigid on one side of usage.. Which is causing health issues again.. I want to exchange this mattress to foam mattress where i am not getting proper response from kurl on.. Kindly resolve this issue.....
Complaint comments  Read comments Complaint category Furniture

Kurl-On — double bed mattress

 Dharvi Shah on Dec 31, 2017
I bought a kurl on foam mattress of double bed of size 5*6 feet of height 4 inch. I bought it in april 2017 from vardhaman furnishing and mattresses in bodakdev, ahmedabad. I am very disappointed as the mattress turned soft within 4 months of usage, it has become bouncy. Then i made a complaint to the dealer from whom i tok tge mattress. After complaining he came to just see the mattress after 1 and half month. Which was very rude. We tell customer is the king of the market but here the scenario is very different. Firstly he made excuses and extended and wasted time of ours. Whrn we tolx to make...
Complaint comments  Read comments Complaint category Other

Kurl-On — kurlon-sagging issues in mattress

 RahatA on Dec 25, 2017
I bought 3 (Size - 72*35*4, qty - 2 and size - 72*48*4, qty-1) kurl-on mattresses on 12.02.2015 from the handloom emporium, vikas marg, shakarpur, delhi-92. After 7 month or so on, the mattress size-72*48*4 among them depressed in centre. Due to unawareness, i have not been complained before. So, please direct ur care person at my location to examine the mattresses and solve the problem.
Now the mattresses became un even and not suitable for use.
Biggest brand kurl-on company why manufacturing such worst product. My request is pl exchange the bed immediately.
My address:
Complaint comments  Read comments Complaint category Products & Services

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