Kurl-on Customer Care
Kurl-on
Customer satisfaction rating: 2%
Submit a Complaint
288
COMPLAINTS

Kurl-on Customer Care

Kurl-on

Address
III Floor North Block 47 Dickenson Road
Bangalore
Bangalore District
Karnataka
India - 560042

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
211
down
126

Customer satisfaction rating
2%
Complaints
288
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kurl-on Complaints & Reviews

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Kurl-On — convenio mattress stitches coming out

 sku016 on Jan 19, 2019
Bought kurl on convenio mattress on 15-4-18 and within 8 months the stitches have started coming out.Warranty is 5 yrs.
Who is going to fix the stitches from Kurl on company
toll free no of Kurl on is namesake and no one picks the calls on Saturday n don't even call back
Have attached video of the stitches worn out
I need a feedback and arrange someone to get this done...
Complaint comments  Read comments Complaint category Home & Garden

Kurl-On — complaint no 770029

 Bharat Bhushan Maan on Jan 14, 2019
Sir,

We have purchase the two mattresses on 27 jan 2018. Now before 1 year of purchase both the mattress have increased their length not fit as per bed length. We have booked the compliant vide complaint number 770029. Now instead of replacing both mattress company is providing different colour one mattress.

It feel bad purchasing mattress from curl on. I want both the mattress of the same colour.

Invoice no 1597 dated 27 jan 2018. Resolve my complaint if customer has importance for you

Contact no [protected]...
Complaint comments  Read comments Complaint category Home & Garden

Kurl-On — defective mattress

 Ashit Rajput on Dec 27, 2018
Compliant # 314491

Due to the lack of interest of kurlon cs and sr manager. I am writing this mail to get a resolution instead of false promises.
On sept 2018 my wife registered compliant to your cs and informed about mattress defects, after 2 days one of your executive came for survey and informed my wife that condition of mattress is very bad and will replaced asap.
Since there was not revert from your cs. My wife called on toll free and spoke to sumati who replied that replacement is under process and will get new mattress within a week. Two week passed but again...
Complaint comments  Read comments Complaint category Products & Services

Kurl-On — kurl-on fombed mattress; complaint id 763069

 arvindy65 on Dec 27, 2018
I am writing today to complain of the poor service i received from your company. I had purchased your product kurl-on mattress fombed 78x72 4.5inch from your dealer laxmi plywood (Noida up) on date 11/09/2017 in rs.12, 000 + sgst@14% + cgst@14% total 15, 360/- with 5 years of guaranty.

After using it just for an year mattress got sagged from one side. I logged official complaint (Complaint id: 763069) on 5th dec 2018. After some time one technician from the company visited our home and confirmed that mattress got pressed and require replacement, and we will initiate replacement for...
Complaint comments  Read comments Complaint category Appliances

Kurl-On — pf amount

 rabbab on Dec 17, 2018
Company name — kurlon limited, my name is navdeep singh
Employee id is - 50420 and pf no. Is 8554 i left the company on 2012, i have completed all the formalities in this regard and also sent the documents through courier to the banglore office.

Till now, nothing has been done by the company and i am still waiting for the amount.
My phone number is[protected]...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — mattress-new ortho; complaint no 363327

 Aspaul on Dec 7, 2018
Anindya paul
Attachments
10:57 am (13 minutes ago)
To customercare

I bought 2 mattresses (New ortho) in the month of april 2018. One of the mattress has sagged. I had made a complaint (No 363327) regarding the same and one person had come and inspected the mattress. He advised us to wait for a few days and he will send the feedback to the company. However, more than a month elapsed and nothing happened. When i further enquired from the call centre no, i was told that my complaint has been turned down!!
What kind of after sales service is this?? How can...
Complaint comments  Read comments Complaint category Furniture

Kurl - On — replacement of dream sleep mat

 Dhiraj Malik on Dec 4, 2018
We had purchased dreamsleep model of kurl on mattress on 15/06/2017 for our guest room, whenever we sleep on it we fell extreme body pain so we registered our complaint to company's customer care toll free no. About this matter. After repeat reminders, company sent their expert to check the mattress. We shown him mattress, invoice and its warranty card, after inspection he was also agreed about its fault and assured me to replace these within 3-4 days working days and asked me to pay 20% of its cost as per warranty terms but after 7 days their team gave me call (Mobile no.[protected]) and told me...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — replacement of mattress

 Dhiraj Malik on Dec 4, 2018
We had purchased mattress on 15/06/2017 (registered mobile no. Is [protected]) for our guest room, but whenever we use it we found body pain every time so we registered our complaint to their customer care number. After repeat reminder, they sent their expert for inspection, he observed the problem and found it reject-able or replaceable and saw invoice and warranty card after assuring from documents he assured us to replace these mattress with in 3 working days but till today, after 30 days they are willing to do and asking for 80% payment of its cost in-spite of 20% (refer to warranty card)...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — complain kurlon spring mattress size 75x36x6

 Manohar Bhardwaj on Oct 22, 2018
I have purchased 02 nos kurlon spring mettress from your out let sai bhavani group (Indian naval canteen service) at vishakhapatnam vide bill no: 956 dated 05 dec 2013. Copy of bill and guaranty card enclosed for your ready reference. Since this product is covering with 5 years guaranty.in between i have faced lot of problem in this product and i asked dealer sai bhavani group for assistance, they suggest to contact to kurlon authorised call center.

2. I launched a complained 220881 and 220886 dated 30 may 18. After that i had made nos of calls with the call center as reminder but...
Complaint comments  Read comments Complaint category Family & Relationships

Kurl-On — sagging issue (299869) lead bad medical conditions

 Shashikant Mathad on Oct 17, 2018
I am have bed sagging issue from the day 1 brought bed. I did complained twice.
Post on inspection no one tell us what's sagging meassure and we never get reply from kurl on post visit remarks.
I have became victim of back pain due to this defected bed. We haven't used bed regularly from last 1 year.

When i raised complaint 2nd time (Number: (299869)
They approved and said now you are in 3rd year of warranty and we will give only 4k as discount on other bed purchase. I paid 14.5 for bed.

As bed is in in same state from years why the sagging issues...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — nightmare service from kurl-on, please do not online shop from kurl on

 Commonman_95 on Oct 14, 2018
Hi, i am nri recently visited india for a 2 weeks vacation, i have placed an order for a wedge pillow (My order id[protected] as i am suffering from severe gerd i am unable to sleep on normal pillow, i have visited almost all shops in trivandrum none of them had a wedge pillow, i went to kurl on show room and they said they do not have the item but advised to buy from kurl on website.

Nightmare strated at that moment, i placed order and order went through and it said "you will be receving a confirmation email with details of your order and a link to track its progress", but never...
Complaint comments  Read comments [1]Complaint category Home & Garden

Kurl-On — mattress torn within 5 months

 Ashish Shsh on Oct 13, 2018
Complaint number 276976.
Complaint is closed by authorities. Mattress is torn with 5 months
Called Toll free number
They are saying your complaint is Closed.
I want the valid reason for closing the complaint.
They didn't replied me and directly closed the complaint.
What action should be taken on these type of people.
I also senses the email to them but no reply from them....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Kurl-On — regarding complaint no. 268264

 Sujeet Sachan on Oct 9, 2018
I have purchased DRC 250 mattress from kurl on and got problem as it's get pressed after 2 months. I have complained and it's replaced. Now i got a new DRC 250 mattress with attached bill. Around after 4 months i got the same problem and then i complained again(Complaint No. 268264). I didn't get any update after a month then i have taken update from customer care and he provided me numbers of Navneet Enterprises([protected]), I called him and he given me another number and says he is handling this named Pankaj([protected], [protected]). I called him(Pankaj) and given attached bill of second time replaced...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — mattresses not delivered and no tracking option available

 Rohit Ralhan on Oct 9, 2018
Kurl - On — No Order status email and updates from Kurlon company


I have placed order to kurlon from online website. As per the website, "Thank You for your purchase at E-Kurlon! Your Order Number is :[protected] dated 07.10.2018. .You will receive an order confirmation email with details of your order and a link to track its progress. " There are no updates from company.While contacting on customer care no. it is saying wrong no.No updates so far, and i am worried about delivery now. There is no order tracking system in the website.Kindly help....
Complaint comments  Read comments Complaint category Furniture

Kurl-On — uncomfortable mattress

 Harleen Arora on Oct 8, 2018
We have bought kurl on mattress before 7...8 months... We did complaint regarding uncomfort and bigger size... But no one took action. The dealer from where we got they said give us 3months we will exchange but no... They didn't gave us a col even. On the moment we bought new mattress for our room of sleep well and so nicely the company gave us response. We hate your company and will never recommend anyone to go for kurl on. At least you should hear once... Money is not everything... But the respect is! Do change my mattress or i will took a strict action... Mind it......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Kurl-On — I have purchased kurlon mattress on 23 jun 2018

 Rajesh Varma epuri on Sep 16, 2018
Sir this mattress condition pressed downward this so much in convenience to sleep. Pl ensure better thing to give for better condition mattress. And my address is near sivalayam, srungavruksham, palakoderu west godavari. And grateful pradesh.
Pl provide the best mattress is not downward pressed because they have better to sleep also told to ur agents downwards pressed change the another mattress...
Complaint comments  Read comments [1]Complaint category Home & Garden

Kurl-On — false promises of free gifts (kurlon)

 SidTarun on Sep 11, 2018
I have purchased 2 mattress online from kurlon website and there it was offered free gift, product was delivered promptly but gift (Suitcase) was not delivered

The call centre guys are so relaxed that they are just buying time and daily say that tomorrow you will receive but their tomorrow never comes

Dear kurlon it is a humble request if you cannot stick what you are offering then don't show unwanted gimmick's of free gifts for just selling your products, this is totally a fradulent process...
Complaint comments  Read comments [1]Complaint category Online Shopping

Kurl-On — kurlon mattress

 Sheshnath Gupta on Sep 11, 2018
Dear sir/madam,
I had purchased two kurl-on mattress of 78×60×6"kl with bill number 5581dated 30/11/2015 with 5 years warranty.
It was promised that any damage arising during warranty period will be covered by the company. I is shrunken in the middle and become loose. The fabric inside has lost it's toughness.
Kindly arrange it's replacement.
Thanks,
Regards,
Sheshnath gupta
Bengaluru
[protected]
[protected]
Sheshnath1974@gmail.com...
Complaint comments  Read comments [1]Complaint category Banks

Kurl-On — kurlon order id 10001205

 praveen267 on Sep 5, 2018
Worst mistake of placing this order with KurlON online at http://kurlon.com/. They don't have any tracking status, no order status at all. Their customer care via[protected] is so rude namely Hasan, Ajay and Umesh. Those guys literally talk like illiterate people. Their team lead Shruthi is never in office when tried to reach. I have been banging my head with them since placing the order. Their internet team never updates any order status. Everytime i call the customer care guys take my number and say i will get call back but no one calls back. They roar on you when you ask for any kind of order...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — my kurlon bed got little bit pressed from some places in the middle, not comfortable for sleep.

 kumaripriyanka2018 on Jul 28, 2018
My kurlon bed got pressed at many places in the middle and not sleep comfortable. Due to pressed in middle part it is difficult to sleep comfortable over long period.
From branded beding like kurlon it is not expected.
Client number: [protected]
Desirable resolution of my complaint : replacement. As it fall within the warranty.

Product description and size: drc 250 1981*1524*102mm
([protected] - drc 250 78*60*4)...
Complaint comments  Read comments Complaint category Utility Services

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