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Kurl-on Complaints & Reviews

www.kurlon.com
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Updated: Feb 25, 2024
Complaints 663
Resolved
70
Unresolved
593
So far, so good. Kurl-on is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Kurl-on will keep up the work and continue to help more customers with their concerns even better 🤝
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Kurl-on reviews & complaints(663)

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G
GAYATHRIKARTHIK
Oct 9, 2023
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Sagging of new kurlon mattress

Address: S.Ramachandran, 1/6, Mahesh street, Venkateshwara Nagar, Ambattur, Chennai. 600053.

Dear sir,
My elderly parents bought a kurlon mattress 72*30*05 size coir mattress from mattress zone, ambattur, chennai on 20.4.2023 (Invoice no.1317). The mattress is sinking and making them very uncomfortable to use. We have already raised a complaint regarding this (Complaint id[protected]. We have mailed the same with invoice, mattress pic on customer care email also. But they have replied that the details is not clear and hence...
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M
Manojbatra24
from Mumbai, Maharashtra
Dec 18, 2022
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Replacement mattress not provided

Address: Mumbai

I have purchased kurlon mattress from Flipkart in 4 months time the mattress has developed depression and since the time we have complained to kurlon[protected] complaint no) they have only been asking us to again and again submit video. They are not satisfied with any video. They have issue with all videos and have put our complaint on hold since more than a year and every time I call up their customer care number they say u haven't submitted...
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S
sourav2348
Nov 4, 2022
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Issue with delivery for Kurl-on Mattress by dealer

Address: 52/D Raja S.C Mallick Road,Kolkata-700032

This was regarding horrible experience against the dealer of Kurl-On namely Evegrow Tracom Private Limited located at Kolkata 700032. We have asked the agent to get measurement and get the custom size built for our cot. Initially, we were not sure about the duration of delivery. But after 7 days, we received a call from the agent of the dealer saying that we will deliver the product. Initially it was agreed with the dealer that delivery will...
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M
Manojbatra24
from Mumbai, Maharashtra
Oct 15, 2022
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Sagged mattress in 2 months

Address: Mumbai
Website: Flipkart

I purchased a kurlon mattress on[protected] from flikart and just in 2 months complaint Id 13054291 the mattress developed depression and the same was informed to kurlon via mail but si nce then till date kurlon has not provided any replacement. Its one of the most horrible company i have ever bought a product from which does not care about its customer's. They have disabled google reviews so you cannot post negative review. They dont have...
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M
Manojbatra24
from Mumbai, Maharashtra
Oct 13, 2022
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Depression in mattress OD122259567587420000

Address: Mumbai
Website: Flipkart

I purchased a kurlon mattress on[protected] from flikart and just in 4 months the mattress developed depression and the same was informed to kurlon via mail but si nce then till date kurlon has not provided any replacement. Its one of the most horrible company i have ever bought a product from which does not care about its customer's. They have disabled google reviews so you cannot post negative review. They dont have any responsible person...
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K
konda kumar
from Hyderabad, Telangana
Mar 8, 2022
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Kurlon mattress sagging issue

I raised a complaint about mattress sagging which is still in the Warranty period.

I have been calling customer care since 4 weeks, but no proper response from them...They are just trying to escape from this issue.
I need proper solution..
My complaint number:9687715...
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F
Fytakkd
from Saharanpur, Uttar Pradesh
Jan 23, 2022
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Relish mattress

Address: Piyush aggarwal

Mattress are sagged...
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S
Sarfaraaz Quadri
Dec 14, 2021
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Kurlon STR8 pure coir mattress

Address: Janapriya Metropolis, flat no 4210, 2nd floor, wing 1, block 4, Moti nagar, Hyderabad 500018

I purchased Kurl-on STR8 pure coir mattress 5" for 12, 000/- last week from a dealer RK enterprises in Ameerpet, Hyderabad. We used it just for 2 days and it turned out to be the worst mattress. The mattress had pits and the reverse of the mattress had coir which is more sharper than a needle.

The dealer or the Kurl-on company is fooling customers by selling used or useless mattress. I lost complete trust on Kurl-on and I...
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V
venkatbaba
from Hyderabad, Telangana
Dec 29, 2019
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kurlon spine therapy mattress having huge defect

Address: 500090

Hi,
I have purchased spine therapy mattress one month before, after using it within a week we are getting body pains due to up and downs over the mattress wherever used.day to day it's getting increased.i raised complaint in 20 days back and technician also visited and observed the same.
When I called customer care, people not received any update so far from technician.
How long I need to wait to get it resolved this...
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R
Ranjan Jagdev
from Kolkata, West Bengal
Jul 6, 2016
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Complain about sofa set

Address: Khordha, Odisha, 752054

Dear sir
I purchased a sofa set from dealer at the date of 11.march.2016 but now i have found some problem in sofa clothes during cleaning the sofa set. So now i request you that please help me on this problem.thank you
My address...madanpur.janla.bhubaneswar
Mobile...[protected]...
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A
anshul0611
from Delhi, Delhi
Aug 26, 2013
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2 MATTRESS DIFFER IN SIZE

I had purchased tow kurl-on bonnell spring mattress in Jun 13. Both the mattress differ in size one is higher than other. I lodged a complain around two weeks back with kurl on at there call center no [protected] and was given comnplain no ....TN50160 and told a representative from there side will visit me in next 72 hours. I am unable to use the mattresses due to one being higher than other and on the call center no i was told the mattresses...
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B
BVRKSUDHAKAR
Feb 25, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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Dear Sir...As we have purchased Kurl on ortho mattress 2 no of /6'3''x3'x7'' size on 27/01/2023. we found some dip in the meddle of the mattress which is causing back pain. In such away we felt very much disappointed. We requesting you to exchange the materiel . And for the extra details we have attached pics and invoice for your refference.
Regards...
B.VRK.SUDHAKAR.
Kurl-on customer support has been notified about the posted complaint.
Feb 25, 2024
Updated by BVRKSUDHAKAR Dear Sir...As we have purchased Kurl on ortho mattress 2 no of /6'3''x3'x7'' size on 27/01/2023. we found some dip in the meddle of the mattress which is causing back pain. In such away we felt very much disappointed. We requesting you to exchange the materiel . And for the extra details we have attached pics and invoice for your refference.
Regards...
B.VRK.SUDHAKAR.
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    C
    Chakri9876
    from Eluru, Andhra Pradesh
    Feb 17, 2024
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    Address: Ashok nagar eluru

    Respected sir my name is chakravarthy I have enquired about 1 matress at nujvudu dealer the MRP is 45000 they told they are ready to give it for 28000 with pillow but when I ask the same for near by storel for me at Eluru kurlon they are telling 39000 it's a huge difference in it I asked the same they are telling we can't give it for that rate one of my family purachaeesd there 10 days back I have bill also my number is [protected] mail id is [protected]@gmail.com
    Kurl-on customer support has been notified about the posted complaint.
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      A
      abhijot2550
      from Kharar, Punjab
      Jan 29, 2024
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      I purchased a matress on 7-1-21 from amba mattresses, Chandigarh.

      It sagged from both sides after 2 years.

      i shared multiple mails with all pics, videos and documents to customer care. but all were of no use.

      post this amba mattress shared a number [protected]- Mr alok.

      This person is such a lost guy. he is doing fake promises since last 7 months. stating mattress replacement invoice has been generated and will be sending mattress today, tomorrow. but nothing comes out.

      i am being harrased by this thing daily.

      i purchased kurlon to have a gud sleep. but due to company fault i am suffering from back pain issues now.

      pls suggest how company is going to repay the same.

      hope i will get a response with some serious actions.

      regards
      Abhijot singh
      [protected]
      [protected]@gmail.com
      Kurl-on customer support has been notified about the posted complaint.
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        Y
        Yp_singh
        Dec 24, 2023
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        I have bought a mattress (78*65) about a month ago and it has started to sink in the middle
        Kurl-on customer support has been notified about the posted complaint.
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          A
          Asha Thukral
          Dec 21, 2023
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          Address: D34, Tagore GardenExtn.,New Delhi

          Mattress pressed and got sloped have no cushion effect
          Kurl-on customer support has been notified about the posted complaint.
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            M
            Mi mamma
            from Visakhapatnam, Andhra Pradesh
            Nov 1, 2023
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            Stitching of mattress came out and the mattress was compressed on the top like swelling
            Kurl-on customer support has been notified about the posted complaint.
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              S
              Sanjaykb004
              from Delhi, Delhi
              Aug 14, 2023
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              Address: Gurugram ,Haryana

              I am having sleepless nights due to small thin worm type insects hidden in edges of kurl on mattress. They bite n create red tiny wounds on my body when I wake up in morning . In night time too, i itch on my body parts as they suck blood . Pls replace my 2 kurl on mattresses
              Kurl-on customer support has been notified about the posted complaint.
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                M
                Mir Ather Shabir
                Jul 23, 2023
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                Address: Iqbal Lane Sector No. 4 Zaffron Colony Srinagar

                I bought Kurlon matress some days ago and has noticed the bulging o[censored]pper layer.
                Kurl-on customer support has been notified about the posted complaint.
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                  K
                  Keenajo
                  from CHENNAI, Tamil Nadu
                  Jun 29, 2023
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                  Address: B 86 ESIC STAFF QUARTERS

                  COMPLAINT NUMBER[protected]
                  We have asked for cooling bed and
                  In shop they have suggested as cooling bed whereas from the day first we felt very heat.. we felt sweating a lot .. we cant able to sleep due to overheat of bed.we have a child and he is also getting disturbed .. we are unable to manage it.we not used for the past 15 days.kindly rectify the issue immediately.no proper response .. Worst customer service
                  Kurl-on customer support has been notified about the posted complaint.
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