Kurl-on Customer Care
Kurl-on
Customer satisfaction rating: 3%
Submit a Complaint
278
COMPLAINTS

Kurl-on Customer Care

Kurl-on

Address
III Floor North Block 47 Dickenson Road
Bangalore
Bangalore District
Karnataka
India - 560042

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
205
down
121

Customer satisfaction rating
3%
Complaints
278
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kurl-on Complaints & Reviews

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Kurl-On — nightmare service from kurl-on, please do not online shop from kurl on

 Commonman_95 on Oct 14, 2018
Hi, i am nri recently visited india for a 2 weeks vacation, i have placed an order for a wedge pillow (My order id[protected] as i am suffering from severe gerd i am unable to sleep on normal pillow, i have visited almost all shops in trivandrum none of them had a wedge pillow, i went to kurl on show room and they said they do not have the item but advised to buy from kurl on website.

Nightmare strated at that moment, i placed order and order went through and it said "you will be receving a confirmation email with details of your order and a link to track its progress", but never...
Complaint comments  Read comments Complaint category Home & Garden

Kurl-On — mattress torn within 5 months

 Ashish Shsh on Oct 13, 2018
Complaint number 276976.
Complaint is closed by authorities. Mattress is torn with 5 months
Called Toll free number
They are saying your complaint is Closed.
I want the valid reason for closing the complaint.
They didn't replied me and directly closed the complaint.
What action should be taken on these type of people.
I also senses the email to them but no reply from them....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Kurl-On — regarding complaint no. 268264

 Sujeet Sachan on Oct 9, 2018
I have purchased DRC 250 mattress from kurl on and got problem as it's get pressed after 2 months. I have complained and it's replaced. Now i got a new DRC 250 mattress with attached bill. Around after 4 months i got the same problem and then i complained again(Complaint No. 268264). I didn't get any update after a month then i have taken update from customer care and he provided me numbers of Navneet Enterprises([protected]), I called him and he given me another number and says he is handling this named Pankaj([protected], [protected]). I called him(Pankaj) and given attached bill of second time replaced...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — mattresses not delivered and no tracking option avaialble

 Rohit Ralhan on Oct 9, 2018
Kurl - On — No Order status email and updates from Kurlon company


I have placed order to kurlon from online website. As per the website, "Thank You for your purchase at E-Kurlon! Your Order Number is :[protected] dated 07.10.2018. .You will receive an order confirmation email with details of your order and a link to track its progress. " There are no updates from company.While contacting on customer care no. it is saying wrong no.No updates so far, and i am worried about delivery now. There is no order tracking system in the website.Kindly help....
Complaint comments  Read comments Complaint category Furniture

Kurl-On — uncomfortable mattress

 Harleen Arora on Oct 8, 2018
We have bought kurl on mattress before 7...8 months... We did complaint regarding uncomfort and bigger size... But no one took action. The dealer from where we got they said give us 3months we will exchange but no... They didn't gave us a col even. On the moment we bought new mattress for our room of sleep well and so nicely the company gave us response. We hate your company and will never recommend anyone to go for kurl on. At least you should hear once... Money is not everything... But the respect is! Do change my mattress or i will took a strict action... Mind it......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Kurl-On — I have purchased kurlon mattress on 23 jun 2018

 Rajesh Varma epuri on Sep 16, 2018
Sir this mattress condition pressed downward this so much in convenience to sleep. Pl ensure better thing to give for better condition mattress. And my address is near sivalayam, srungavruksham, palakoderu west godavari. And grateful pradesh.
Pl provide the best mattress is not downward pressed because they have better to sleep also told to ur agents downwards pressed change the another mattress...
Complaint comments  Read comments [1]Complaint category Home & Garden

Kurl-On — false promises of free gifts (kurlon)

 SidTarun on Sep 11, 2018
I have purchased 2 mattress online from kurlon website and there it was offered free gift, product was delivered promptly but gift (Suitcase) was not delivered

The call centre guys are so relaxed that they are just buying time and daily say that tomorrow you will receive but their tomorrow never comes

Dear kurlon it is a humble request if you cannot stick what you are offering then don't show unwanted gimmick's of free gifts for just selling your products, this is totally a fradulent process...
Complaint comments  Read comments Complaint category Online Shopping

Kurl-On — kurlon mattress

 Sheshnath Gupta on Sep 11, 2018
Dear sir/madam,
I had purchased two kurl-on mattress of 78×60×6"kl with bill number 5581dated 30/11/2015 with 5 years warranty.
It was promised that any damage arising during warranty period will be covered by the company. I is shrunken in the middle and become loose. The fabric inside has lost it's toughness.
Kindly arrange it's replacement.
Thanks,
Regards,
Sheshnath gupta
Bengaluru
[protected]
[protected]
Sheshnath1974@gmail.com...
Complaint comments  Read comments [1]Complaint category Banks

Kurl-On — kurlon order id 10001205

 praveen267 on Sep 5, 2018
Worst mistake of placing this order with KurlON online at http://kurlon.com/. They don't have any tracking status, no order status at all. Their customer care via[protected] is so rude namely Hasan, Ajay and Umesh. Those guys literally talk like illiterate people. Their team lead Shruthi is never in office when tried to reach. I have been banging my head with them since placing the order. Their internet team never updates any order status. Everytime i call the customer care guys take my number and say i will get call back but no one calls back. They roar on you when you ask for any kind of order...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — my kurlon bed got little bit pressed from some places in the middle, not comfortable for sleep.

 kumaripriyanka2018 on Jul 28, 2018
My kurlon bed got pressed at many places in the middle and not sleep comfortable. Due to pressed in middle part it is difficult to sleep comfortable over long period.
From branded beding like kurlon it is not expected.
Client number: [protected]
Desirable resolution of my complaint : replacement. As it fall within the warranty.

Product description and size: drc 250 1981*1524*102mm
([protected] - drc 250 78*60*4)...
Complaint comments  Read comments Complaint category Utility Services

Kurl-On — kurl-on k bond mattress of poor quality has been delivered

 Bala2108 on Jul 24, 2018
Purchase date:[protected]
Name:kurl-on k bonde 75*72

Mattress started sagging within 3 months of purchase. Logged two complaints with the company, but no response so far.
The customer care response is very poor and the technician are not turning up.
I urge them either to replace the mattress or refund the money.

Purchased at tirumala furniture, pragathi nagar road, kukatpally, hyderabad-500072....
Complaint comments  Read comments [1]Complaint category Furniture

Kurl-On — spinkare

 Chandra BS on Jul 8, 2018
Sir
I have bought a spine Kare in 25 january 2014 and the mattresses has become saggy
I have been reaching and no one has
responded till today for the last 2 months
We bought 2 mattresses and only one is having problem hope thisattended at the earliest
My details are
B CHANDRASEKAR
Invoice #CKMX-28
Comfort KMx pycrofts road chennai 600014
Chandrasekar
[protected]...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — relish mattress 72x75 poking

 jetendra boddeti on Jun 13, 2018
Mattress springs poking in multiple areas and videos completely spoiled... Not in good shape.

Logged complaint no proper response yet from a month. I kept on calling the customer services and local executive multiple times but no proper response from them.
Since the complaint launch date not even once i got a status update or follow up call from kerkon... Which is shame on kurlon product support process.
Complaint no:216387
Please 5ake corrective action.

Regards,
Jetendra
[protected]...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — non delivery of mattresses in time

 Sujatha Wariyar on Jun 6, 2018
I had paid for 2 mattresses and 2 mattress protectors at the kurl on shop at bandra.. Linking road branch. I was promised delivery last saturday. But till date the mattresses have not been delivered. I had made full payment. I have disposed off the old beds and am put to great inconvenience because of this non delivery. I am in touch with one mr sushant from the store but he is also unable to help. Very very poor consumer service. Appalling. Sujatha chitre....
Complaint comments  Read comments Complaint category Other

Kurl-On — mattress complaint against dealer

 avinashkumar05031973 on May 24, 2018
Sir, i have swap my pnb debit card amounting rs. 14500/- to one kurl on dealers of matress namely the handloom emporium vikas marg delhi 92 (Ph no.[protected], 22543311 email id the-handloom@hotmail.com) on 11.05.2018. On repeated inquiry he did not delivered matress. I personally met with him on 23.05.2018 for refund he told me to do whatever you want to do i will not make a refund. I urge company to black list the dealer and arrange the refund to me....
Complaint comments  Read comments Complaint category Products & Services

Kurl-On — dream sleep, spring mattress

 Ni3 agarwal on May 17, 2018
Sir,
I was purchased 2 -72*35*6 size mattress.
Date 9.4.2015
Modal - dream sleep
Mattress - spring
But after two months i was feel back pain problem.
Then after i was not use this type mattress.
We are use already kurl on other product but this type problem not face only first time faced.
So plz provides correct action for this matter change your mattress as your suggestion.
I have already send complaint your toll free no. But no response....
Complaint comments  Read comments [1]Complaint category Appliances

Kurl-On — a cut in new ortho coir lcbt king size mattress

 sant1378 on May 14, 2018
I bought a king size ortho coir lcbt matress from home town, established in big bazar, main road, ranchi, on 4/5/18by order no.[protected] and delivered on 11/5/18. But the technician come my house for fitting the bed on 13/5/18. After fitted the bed we saw a cut in mattress. After complain to technician he take photo and convey to showroom regarding this defect. I also call several times about this defect. But till date there is no response from showroom, please pay proper attention and take action from your end. Thankyou...
Complaint comments  Read comments [1]Complaint category Furniture

Kurl-On — product size not as per mentioned size

 Kandarp Razdan on May 13, 2018
Hi,

I bought a mattress from authorised distributor om sai handloom from indirapuram on 18/3/18. Bill no 382. The moment it got delivered i told the vendor that is is smaller than the mentioned size (75*35*4.5) on mattress and it is a mufacturing defect, hence should be replaced. The vendor said he will do the needful tomorrow. From that day i have been chasing distributor and company official sukriti and satish. From last 2 months no resolution has been given. This is really sad that customer are cheated like this with in minutes of buying.
Regards kandarp [protected]...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — king size mattress

 kripal sond on May 8, 2018
I bought a king size mattress from m/s akash bedding emporium, kolkata on 7th may 2018. After unpacking i observed that a foul smell was coming from the mattress. I also noticed that the mattress was saggy at the edge. I contacted the retailer who showed his inability to do anything in the matter. He suggested to call the toll free number and lodge complaint with customer care dept. I sent a email at customercare@kurlon.com on 8th morning but didn't get any reply as yet. It's really surprising to see this kind of attitude from an iso9001 2008 company. Pl pay attention to my complaint and sort it...
Complaint comments  Read comments Complaint category Products & Services

Kurl-On — no active response and order not delivered despite the payment done

 anuraags on May 8, 2018
I have purchased a mattress from one of their autorised dealers in undri, pune. Since my bed size was not the regular one the dealer asked for a couple of days time. Its now more than 15 days and payment made there is no mattress in sight. No response and the dealer too is red faced as after committing and recommitting the committement is not there....
Complaint comments  Read comments Complaint category Furniture

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