Kurl-on Customer Care
Kurl-on
Customer satisfaction rating: 3%
Submit a Complaint
280
COMPLAINTS

Kurl-on Customer Care

Kurl-on

Address
III Floor North Block 47 Dickenson Road
Bangalore
Bangalore District
Karnataka
India - 560042

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
193
down
113

Customer satisfaction rating
3%
Complaints
280
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kurl-on related photos (31)

Kurl-on Complaints & Reviews

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Kurl-On — spinkare

 Chandra BS on Jul 8, 2018
Sir
I have bought a spine Kare in 25 january 2014 and the mattresses has become saggy
I have been reaching and no one has
responded till today for the last 2 months
We bought 2 mattresses and only one is having problem hope thisattended at the earliest
My details are
B CHANDRASEKAR
Invoice #CKMX-28
Comfort KMx pycrofts road chennai 600014
Chandrasekar
[protected]...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — relish mattress 72x75 poking

 jetendra boddeti on Jun 13, 2018
Mattress springs poking in multiple areas and videos completely spoiled... Not in good shape.

Logged complaint no proper response yet from a month. I kept on calling the customer services and local executive multiple times but no proper response from them.
Since the complaint launch date not even once i got a status update or follow up call from kerkon... Which is shame on kurlon product support process.
Complaint no:216387
Please 5ake corrective action.

Regards,
Jetendra
[protected]...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — non delivery of mattresses in time

 Sujatha Wariyar on Jun 6, 2018
I had paid for 2 mattresses and 2 mattress protectors at the kurl on shop at bandra.. Linking road branch. I was promised delivery last saturday. But till date the mattresses have not been delivered. I had made full payment. I have disposed off the old beds and am put to great inconvenience because of this non delivery. I am in touch with one mr sushant from the store but he is also unable to help. Very very poor consumer service. Appalling. Sujatha chitre....
Complaint comments  Read comments Complaint category Other

Kurl-On — mattress complaint against dealer

 avinashkumar05031973 on May 24, 2018
Sir, i have swap my pnb debit card amounting rs. 14500/- to one kurl on dealers of matress namely the handloom emporium vikas marg delhi 92 (Ph no.[protected], 22543311 email id the-handloom@hotmail.com) on 11.05.2018. On repeated inquiry he did not delivered matress. I personally met with him on 23.05.2018 for refund he told me to do whatever you want to do i will not make a refund. I urge company to black list the dealer and arrange the refund to me....
Complaint comments  Read comments Complaint category Products & Services

Kurl-On — dream sleep, spring mattress

 Ni3 agarwal on May 17, 2018
Sir,
I was purchased 2 -72*35*6 size mattress.
Date 9.4.2015
Modal - dream sleep
Mattress - spring
But after two months i was feel back pain problem.
Then after i was not use this type mattress.
We are use already kurl on other product but this type problem not face only first time faced.
So plz provides correct action for this matter change your mattress as your suggestion.
I have already send complaint your toll free no. But no response....
Complaint comments  Read comments [1]Complaint category Appliances

Kurl-On — a cut in new ortho coir lcbt king size mattress

 sant1378 on May 14, 2018
I bought a king size ortho coir lcbt matress from home town, established in big bazar, main road, ranchi, on 4/5/18by order no.[protected] and delivered on 11/5/18. But the technician come my house for fitting the bed on 13/5/18. After fitted the bed we saw a cut in mattress. After complain to technician he take photo and convey to showroom regarding this defect. I also call several times about this defect. But till date there is no response from showroom, please pay proper attention and take action from your end. Thankyou...
Complaint comments  Read comments [1]Complaint category Furniture

Kurl-On — product size not as per mentioned size

 Kandarp Razdan on May 13, 2018
Hi,

I bought a mattress from authorised distributor om sai handloom from indirapuram on 18/3/18. Bill no 382. The moment it got delivered i told the vendor that is is smaller than the mentioned size (75*35*4.5) on mattress and it is a mufacturing defect, hence should be replaced. The vendor said he will do the needful tomorrow. From that day i have been chasing distributor and company official sukriti and satish. From last 2 months no resolution has been given. This is really sad that customer are cheated like this with in minutes of buying.
Regards kandarp [protected]...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — king size mattress

 kripal sond on May 8, 2018
I bought a king size mattress from m/s akash bedding emporium, kolkata on 7th may 2018. After unpacking i observed that a foul smell was coming from the mattress. I also noticed that the mattress was saggy at the edge. I contacted the retailer who showed his inability to do anything in the matter. He suggested to call the toll free number and lodge complaint with customer care dept. I sent a email at customercare@kurlon.com on 8th morning but didn't get any reply as yet. It's really surprising to see this kind of attitude from an iso9001 2008 company. Pl pay attention to my complaint and sort it...
Complaint comments  Read comments Complaint category Products & Services

Kurl-On — no active response and order not delivered despite the payment done

 anuraags on May 8, 2018
I have purchased a mattress from one of their autorised dealers in undri, pune. Since my bed size was not the regular one the dealer asked for a couple of days time. Its now more than 15 days and payment made there is no mattress in sight. No response and the dealer too is red faced as after committing and recommitting the committement is not there....
Complaint comments  Read comments Complaint category Furniture

Kurl-On — mattress of kurlon

 bhavinidhakka@gmail.com on Apr 26, 2018
Dear sir/madam,
Your mattress is defect i send you the photos please check it.
[protected] i brought your company product for peaceful sleep as per your advertisement as well as suggested by retailers.
But within 1 ya 2 year it's not comfortable than i was talk with your customers service centre they send the service man he said we will call you back but no reply from your side so many time i called up they every time asked me what is your bill number and all bla bla bla...
I fade up with all redeculas questions from your side even i gave up xerox of bill copy to service...
Complaint comments  Read comments Complaint category Other

Kurl - On — mattress less than 1 year old, has started sagging

 rmathew023 on Apr 20, 2018
I bought a kurlon mattress last year 17/5/2017. Its been almost a month since i have been following up with them regarding sagging issue in my mattress. The product comes with 2 years warranty. I have been asking them to look into the matter but there has been absolutely no response from them.

Its really disheartening to see such a brand turn a blind eye towards its consumers once their product is sold and no promises or warranties are covered once the product comes faulty. Its just pathetic service and product from kurlon.

Just not acceptable and need a speedy resolution...
Complaint comments  Read comments [2]Complaint category Other

Kurl-On — kurl on mattresses [Resolved]

 Nishchaya on Apr 20, 2018
Kurl-on kurl on:

I have registered a complaint 178592 against kurl on mattresses. It's been more than 2 weeks that i am taking regular follow ups from their representatives but everytime i am getting the same response that all their technicians are occupied in some of the audits or trainings and they will reach us within 3-4 days but none of them have reached us yet. I had a word with pawan (One of the representative) on 15 apr and he told me that technician will visit us max by 17apr. When i called on 18 and 19 apr to know the updated status of my complaint, i got the same update...
Complaint comments  Read comments Complaint category Utility Services

Kurlon Mattress — within a year broken at various places

 alok kumar jalan on Apr 14, 2018
I have purchased one 6' mattress (Kurlon) of 78'x72' size on 3 rd june 2017 from bedding emporium, 236, bipin behari ganguli street, kolkata 700 012 but within a year it has broken at various places and pressed downside near the inside edge after 4' from corners. I am trying to make complain at [protected] since last few days but everytime it says '"all lines are busy, please try after sometime" on approaching dealer, he also says you try continuosely you will get connected someday. Have i left with only job that too with no avail.
Ca alok kumar jalan
[protected]...
Complaint comments  Read comments Complaint category Furniture

Kurl-On — non attendance of complaint by kurlon

 jpairtraffic on Mar 28, 2018
Sir, i have brought a sofa come bed worth 42000/- from kurlon on 28 jul 17. The product is now breaking from its support. I have registered a complaint for the same with kurlon customer care. After a delay of almost 20days, their rep has visited us on 19 mar 18, but till date no update is provided to us. The coplaint ticket no is 4909446. Now neither the customer care is responding nor the technitian who has visited us. I...
Complaint comments  Read comments [1]Complaint category Furniture

Kurl-On — angelica spring mattress is very uncomfortable and giving constant back ache

 ASingh11 on Mar 21, 2018
We bought a King size angelica spring mattress about 45 days ago. The issue is that the mattress feels very hard, unlike how spring mattresses feel (we have another angelica queen size mattress and it is different from this one)
We have had constant back pain. We tough we will adjust but it has been 45 days now and the pain is still there. We had bought another curl-on mattress (angelica queen size) that is much less firm and much more comfortable. The company has either sold a defective piece or the dealer is selling Fake spring mattress. whatever the case we would want a replacement.
Complaint comments  Read comments [1]Complaint category Home & Garden

Kurl-On — no warranty card, no qr code & mrp removed

 ravikishantelu@gmail.com on Mar 21, 2018
Hi there,

I bought a mattress. And when i removed the packing i didn't find the warranty card, also mrp is removed, no qr code found and informed the same to the shop owner and he is saying he is not responsible for that. How come your dealers are such rude and cheaters. Is there any possibility to get warranty card?
While selling the product, he tells the price without adding tax to it. And after making payment and when we ask for bill he told that we need to pay extra tax for that. No proper receipts. No stamping etc.,

Thanks!...
Complaint comments  Read comments [1]Complaint category Appliances

Kurl-On — redemption of gift

 Subbaram S on Mar 17, 2018
Greetings
I have purchased spinecare and convenio mattress from bangalore and i wish to claim my free gift.
Code for online redemption: 9eyiv71
Invoice no:k001ri0881/17-18 dt: 15-mar-2018
Kurlon mattress pvt ltd, 26/36, patalamma temple street
Next to pai vista convention hall, basavangudi
Bengaluru-560004
My selected givt is - signoraware dinner set 26 pcs.
Regards
Subbaram s
No.70 "omsri", new kempegowda layout, kathriguppe,
Bsk 3rd stage, bengaluru-560085 / mobile:[protected]
Kindly confirm the receipt and...
Complaint comments  Read comments [1]Complaint category Appliances

Kurl-On — a pair of kurlon furno bed mattresses

 Santosh Kumar Narang on Mar 8, 2018
I purchased a pair of kurlon furnobed mattresses 75x35x4 from SHOBHA, Mandir Marg, near HDFC bank, old kunjpura road, Karnal on 11.01.2017 with 2 years warranty. The mattresses shape changed and these pressed from different areas and it became restless to sleep on them. I made complaint to company on toll free no.[protected] and complaint nos.4177293 and 4177295 dated 4.11.2017 were given. After so many reminders and visits to seller a person visited my house but neither any reply nor any action to repair or replace the mattresses is given. Seller called visiting person and he said nothing could...
Complaint comments  Read comments [1]Complaint category Products & Services

Kurl-On — kurlon mattress defective

 mubidur rohman on Mar 1, 2018
I have purched two nos mattress one dcr 250 and another karlo coir both have same size 71x78x4 on 09/05/2017 from your authorised dealer scholar stationer's gar ali, jothat, assam. Both the mattresses are sagging more than1.5". I have lodged complain and your technician visited on 01/02/2018 and submit the report. While i enquired few days ago your good office told me that replacement of dcr 250 mattress is approved and for another mattress waiting for approrval. Pl. Do the needful urgently. My mobile no. [protected]...
Complaint comments  Read comments Complaint category Home & Garden

Kurl-On — fraudulent, wrong selling and poor customer service.

 Bini B on Feb 18, 2018
#Kurlon : How I wish, a company like this would have made good products, recruited some through professional and also managed a good customer service center.
Poor product, unprofessional attitude and pathetic customer service is what is left with Kurl On now. Bought a mattress for Rs 8000 in Novemebr 2017, used for a month and suffered severe backache. The retail point selling the mattress acknowledges that no instructions have been given to them from Company side as to the mattress suitable for people with no backache/backache. Called up the Customer Care of Kurl On, Company sends a highy...
Complaint comments  Read comments Complaint category Products & Services

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