[Resolved] Nivea — Complaint Regarding Nivea Deodorant Body Spray | |||
I am Hiren Thakkar From Ahmedabad, Gujarat, India Last Week I Purchased Nivea Body Spray ( For Men - Cool Kick ) at D Mart In Ahmedabad. But After using I realised that there is no spray (liquid) at all in it.There is only "gas". And out of it there is white like powder is coming, which may be be harmful. So this is not at all acceptable.It is like fraud . I want my money back or give me other perfume for replace.When i purchased it is seal Pack. So dont argue that It may be broken.. Manufacture Date - 07/2013 Expiry Date - 12/2015 Batch No[protected]AJ Art No - 82883 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Nivea customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
I have same problem with this niviea deo cool kick. It absolutely a bad product. More it can give you a frost bite if accidentally sprayed closely.
I have faced the same problem with nivea men oil control face wash. Same thing that collecting partner bla bla... No one came to collect the product. No replays from nivea support. Worst support service
NON SUPPLY OF GOODS
DEAR THEIR IS NO PROPER SUPPLY OF YOUR PRODUCTS IN BELLARY SINCE FROM 1 YEAR I am Vinod From Ahmedabad, Gujarat, India Few weeks back I Purchased Nivea Body Spray ( For Men - Cool Kick ) at Reliance Fresh In Ahmedabad. But After using I realised that there is no spray (liquid) at all in it.There is only "gas". And out of it there is white like powder is coming, which may be be harmful. Feeling itching underarms. Other product 48h ...is OK
Last week, when I opened the bottle, took a small portion and tried to apply it, the product was not as per expectation at all. There is a strange smell in the product .
I sent all the details of the product to Nivea customer complain, with pictures of the product. I asked for a replacement.
Surprisingly Nivea replied :
The fragrance of a product is subjective and may depend on the expectation of a consumer. It may also depend upon fragrance comparison with a previous product that a consumer might have used.
In any case, the effectiveness of a product may not solely depend upon the fragrance of a product. The fragrance of the product you are using (NIVEA MEN Fresh Active after shave balm) is different from the other variants and thus there may be a dissonance. However, as mentioned on the product, it gives a refreshing feel on freshly shaved skin and supplies it with moisture throughout.
Do get back to us for any further clarifications.
When I sent a mail back saying that I was a regular user of Nivea products and knew their fragrances, and that I would put this ridiculous reply on the Social Media, I got another mail stating :
Thank you for your email and for sharing the requested information.
In order to help resolve your concern, we would like to collect the concerned product from you and test it for faults as per your claim.
In case we find your concern substantiated, we will issue a replacement. However, in the case that we do not find any faults with the product, we will return the same to you.
Please share your complete address. Our sample collection partner will contact you directly and request for a suitable date and time to collect the product from your residence.
Thank you in advance for your cooperation.
Why this couldn't have been the reply in the first place??? I was not looking for a free lunch anyway.
I have replied I AM NOT INTERESTED ANY LONGER IN THEIR PRODUCTS, BUT I WOULD LET THE COMMUNITY KNOW OF THEIR APATHY TOWARDS THEIR CUSTOMERS.