Noble Associates — Air Cooler, Bullet Mixi jar

I have purchased air cooler and Bullet Mixi Jar from Noble Associates which was located in salem (Angammal Colony) and there is a branch office at chennai for providing sales and service.

The product (Bullet Mixi) which I purchased from the above seller, which was gone faulty and i have called for servicing them within the warranty period. But there was no proper response from them, they never use to pick the call from that sales person.

I request to take an action on this company for selling such a worst product and for providing poor service to customer.

While selling the product they have mentioned there is 1year manufacturing warranty on the product and 5 years free service.