| Address: | Giridharan mob number - 9900084843 |
I have enrolled Nobroker.com online services to rent out my flat at Bangalore. First time I paid Rs 6000 plus to no broker company and they refunded the same after failing to find a tenant even after couple of extensions ( about 3-4 months).
After few days, sales team of Nobroker. Com contacted me and offered services promising that this time they will find a tenant for sure. They had offered me a package of 11K+ with an exclusive person to show ( as I was at home due to lockdown) and negotiate the flat / rent etc. Again they did not find any client and also completely irresponsible in their responses too. It is impossible to contact them immediately and will have to wait for them to revert. During the course of the active subscription, NoBroker advise me to reduce the rental and deposit amount due to low demand (COVID) and I had changed the rental from 45k to 35K and security deposit to 2 lakhs. Even after all these changes, Nobroker did not find any client. I reminded their managers multiple times on the delay. At last I could find somebody on my own and informed No broker immediately to close the ad and refund the money. They requested for the rental copy which I could submit after the lifting of the lockdown.
I was shocked to see the response from nobroker company after so many follow ups. My application for refund of subscription was rejected by Nobroker.com and the reason the reason they attributed is that I was supposed to submit the rental agreement within 7 days of its finalisation. I questioned on the sharing of the agreement as it is confidential but they said they the rental and deposit should be same as what we have agreed with no broker as otherwise they will not accept to refund if the rental and deposit are less than what we have quoted.
Since the rental is 35K and deposit is equal to the same offered through nobroker, they have to refund the subscription amount. I have tried to communicate with them so many times and requested for their Manager/ Supervisor’s intervention but no solution is forthcoming form no broker.
This is a clear of cheating and request your help to get the refund and also severely reprimand the company for failing to adhere to ethical conduct of business and cheating common man even during COVID times.
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I am shocked to see the way Nobroker.com is treating genuine customers like me who wanted to use Nobroker. Com services, in fact, they should take enough care to provide best services as these kind of relationship will be long term and will not end in one transaction, it is a continuous business. I am not sure why such basic understanding is lacking with Nobroker.com company officials…
I request you to kindly place all the facts with the senior management so that they will take the right decision.
Regards
Giri