[Resolved]  Nobroker — Items not delivered even after 7 days. Pathetic customer support.

Address:Hyderabad

I have put my items into noborker.com movers and packers from Bangalore to Hyderabad on 23rd March 2024. There were 77 items with two items three wheeler and electric guesser unpacked while shifting from my house to nobroker wearhouse. On that day your partner had sent a small vehicle that couldn't accommodate all the items. They booked a porter vehicle and took the items. It was promised to me that the items will be delivered in 3-4 dyas max. But it is almost 7th day since the items have been picked up from Bangalore, it has not reached me. Despite many requests to Nobroker executives and their partner Mr. Sunil there is no clear cut information. I needed shipping vehicle number to get the gate pass to enter into the township. It took one hour and I have to make calls to escalation team and then connect to the partner to get the vehicle number. To my surprise the number of the vehicle was same as vehicle which came for pickup and which couldnt accomodate the entire items at Bengaluru. Now I am afraid how my items must have been treated and sent. What mode they have been sent. I have very bitter experience with nobroker.com. Really sad with the way the customers are treated. I will never recommend anyone in future and will never avail the nobroker services in future. I am wondering what should be done if my items are not delivered by promised time 12pm on 29/03/2024.
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May 2, 2024
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2024
NoBroker Customer Care's response
Hi Rudresh, we always deliver the goods on time to our customers. However, kindly share your registered contact details so that we can check and do the needful asap.
Verified Support
Apr 01, 2024
NoBroker Customer Care's response
Hi There, we are closing your complaint as we are still waiting for your registered contact details which is required to investigate your issue. Please reach out to us with the same to assist you further.
Complaint comments 

Comments

My registered details are HSPM[protected]. Ultimately it was delivered on 30th March 2024 at 12pm. It was promised all items will be sent in separate vehicle and ultimately they ended up in shared vehicle. Except one item which was missing, most items reached. But lot of damages have occurred to Scooter, Microwave and dining table. After completion of service, now customer care, movement team is not receiving call. Now I have to run around for the insurance claim. At booking it was told no need to worry, if any damage nobroker will take care of everything. Now their response seems little different. Their chat option in the app is not opening, calls are not connecting.

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