Nobroker — Damage repay

We have officially registered complaint with Nobroker'regarding damages in our house which was given to the Nobroker' for showing to the tenants. We have acknowledgement email and complaint no. registered with Nobroker'. All photos and videos as proof is already submitted to the Nobroker. - It's almost 2 weeks since complaint was registered till today no-one has reached out even with an explanation even after escalation and multiple follow ups. They are not responding to emails/phone calls or messages. Till date, I have no official information about keys handover to the tenant. - I want them to pay for painting charge with available market price as there were 🧤 handmark all over the house and this definitely wasn't there before when keys was given to the Nobroker. If they are refusing to refund or repay, they must should come up with an proof and explanation for the same. - It's highly unprofessional to handle issues in this way.