[Resolved] Nobroker — Did not get Refund for money back plan.

Sagar Dhengle

Jul 5, 2021

Address:

Bengaluru

Hello Team,

I had availed MoneyBack Plan of Rs. 7, 688 including 18% GST for my commercial property from NoBroker. The property was rented out through my friends circle.

My relationship manager (madhusmita.[protected]@nobroker.in) had informed me that you can change the lower and higher range of the rent any time when it’s active.

So, After some days I informed her that I will be getting a tenant from my friends circle and I would like to update my lower rent range from Rs. 9000 to Rs. 8000. The property got rented out in couple of days after my relationship manager updated the rent to Rs. 8000. She asked me to provide rent aggrement for the refund process.

She did not mention me about any terms and conditions in regards that I should provide a rental agreement with a date after 7 days the changes to rent were made.

Now, I am being told that I would not be getting my refund as I gave the rent agreement within 7 days.

I am escalating this issue because I was not informed prior about these terms and conditions by my relationship manager while updating the rent. My relationship manager also agreed about this thing on an official phone call that she was also not aware about these terms and conditions and she got this information from her seniors.

Further, the issue was looked into by relationship managers senior (bebe.[protected]@nobroker.in). She mentioned the same reason to me and rejected my refund process. I asked her to share this reason on an email with me but she did not share a email with the actual reason. She just mentioned “As discussed, your refund has been denied”. One can share a email and co-operate with a reason if it is allowed by NoBroker to share.
Please find the attached screenshot of terms and conditions for this plan from the NoBroker application. In which I cannot see any terms and condition mentioned for 7 days policy.

I was not co-operated by both my relationship manager and her senior properly . I tried calling them several times, but hardly received a call back from them on the status. It’s disappointing that one cannot get a reason on an email to back the issue as I don’t have the call recordings with me to show what was said on all the calls (I received/I called) to my relationship manager and her senior.

I would request consumer complaints team to look into the issue and help in processing my refund.

Regards,
Sagar Dhengle
Contact: [protected]

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Jul 10, 2021

Complaint marked as Resolved

Hi Team, I got a call back of the Manager from Nobroker, they said they would provide you the refund. Thank you for all the help. Regards, Sagar

NoBroker customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2021

NoBroker Customer Care's response Hi Sagar, we have highlighted your issue to our team and one of our specialists will certainly connect with you at the earliest.

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Comments

Sagar Dhengle

Jul 8, 2021

Hi,
I have not yet received a call back from NoBroker specialists. I would request NoBroker team to look into the issue asap.

Thank you.

Sagar Dhengle

Jul 14, 2021

Hi Team,

I have received the refund amount from Nobroker, I apprieciate all the help I got from their Manager "Sijen K J" in understanding my issue and processing the refund.

Thank you Consumer Complaint team and NoBroker team.

NoBroker Customer Care's response, Jul 14, 2021

Verified Support

Hi Sagar, thanks for informing us about the same. We are glad to know that you are satisfied with the resolution provided by our team. We hope to have another opportunity to serve you better.