[Resolved]  Nobroker — Missing luggage not delivered.

Hello I am Prajeet Thakur, I took nobroker packers movers service for moving from Noida to Hyderabad. My luggage was loaded on 11th of May and was delivered to Hyderabad on 18th of May.

Consignment details:
Tax Invoice No.:NBTS/MAY/13448
Tax Invoice Date: 18/05/2022
Consignment number:CN-106422
Pickup date:11/05/2022

issues:
1. Three of my packages were missing. 1 AC, 1 Carton and 1 Bucket(with bath accessories). They told me that they will deliver it the next day but I have not received my luggage after 13 days now. I call the vendor daily to get update, everyday they promise that they will deliver today or tomorrow but still my luggage is not delivered.

2. When I asked for estimate at the time of booking they game me an estimate of Rs. 45000 with shared transport vehicle. I specially asked them for separate transport vehicle for which they charged me Rs. 64600.
But they anyway transported my luggage in shared vehicle which actually resulted in lot of damage and missing goods. When I got to know that my luggage is not being transported in separate vehicle, I refused them to pay the last installment(approx 9500), so they stopped unloading my goods and told me that they won't unload my goods unless I pay them the full amount. Having no option I paid them the full amount.