[Resolved]  Nobroker — Never use home air conditioning service.

Address:CHENNAI

Never use home air conditioning service. In particular, in the case of an air conditioner that was used, the performance after installation is not guaranteed. *Install child level. *Additional cost is continuously required.

My air conditioner is an old model that is more than 5 years old, but the pipe was replaced with a new one a year ago, and the refrigerant was charged and used without any problems.

The problem started at the end of May when we moved house.

We contacted No Broker to dismantle and install the air conditioner. The problem was that the installer diagnosed that the gas was very insufficient after installation, and since we have moved, it would be better to re-charge, so we paid an additional 2650 rupees for the refrigerant and completed the installation. (Total cost is more than 5000 rupees including dismantling and installation, gas filling)

The next day, there was no cold air in the air conditioner at all, so I asked the installer to check it, but they started asking for a gas filling fee (which I disagree with), and abnormal responses started such as not answering the phone or not coming on the promised date. (almost 2 weeks)

Also, I checked the external equipment of the air conditioner, and it was really pathetic that the bolts were not mounted and the finish was not done properly. (i have photos)

The conversation with the installer did not proceed, so I contacted the call center about 30 times over two weeks and asked for reinstallation.

In the end, the installer, who had visited for the first time, came and injected gas and suddenly disappeared. They didn't even bring any tools for mounting and checking the cause of the gas leak.

And the very next day, there was no cold air in the air conditioner again, so I asked the installer to check it, but he said that there was no problem with the installation because my air conditioner was old. (both installers and no-broker managers)

I strongly requested a refund, but again no response. My conclusion is that those who are planning to relocate old air conditioners can be scammed by a no-broker two or three times, so it would be better to ask an air conditioner specialist near your house. This is a way to save your precious time and money.
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Sep 8, 2021
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2021
NoBroker Customer Care's response
Hi Shin, we constantly strive to provide our customers with the best-in-class service. For any reason, if there is any deviation, we would certainly like to have an opportunity to make it right. Hence, we have highlighted your issue to our team and one of our specialists will certainly reach out to you at the earliest.
Verified Support
Aug 04, 2021
NoBroker Customer Care's response
Hi Shin, we understand that our team have been in touch with you and provided re-service for your air conditioner. Hence, we are closing your complaint. Please let us know if there is anything else we can assist you with.
Complaint comments 

Comments

Dear team. what is the status???? I need to get a refund or service free of cost.
NoBroker Customer Care's response, Jun 25, 2021
Verified Support
We are investigating your issue and we will certainly get back to you with an update at the earliest.
should I wait more again? even this much giving an effort?
NoBroker Customer Care's response, Jul 3, 2021
Verified Support
We are checking this with our team and we will certainly share an update with you on priority.

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