Nobroker — No personal assistance given for rental agreement even after paying for it

I took the rental agreement plan where i opted for personal assistance which clearly mention that I dont have to fill any form, my relationship manager will do it for me.
My rm was appointed Ahmed Ali.
But i haven't got any personal assistance from him.I had filled the forms myself and asked him to share draft to verify.And sometimes when i only call him and his voice was not not audible i even asked him to call back but I rarely got call back from him.So i had to ask customer care to share draft to correct any thing and this happened multiple times.He has not filled the forms for me which he should have done as this is what personal assistance mean.
And i submitted the draft myself.
I have been raising this complaint since last 3 days but no resolution has been given.
Hence i request you to refund 1000 rs which i Paid for personal assistance as i wasn't delivered any and this has irritated me and wasted my time.