Nobroker — NoBroker not refunding the payback plan amount

I had paid 7500 odd rs for money back plan offered by no broker, since i did not get a tenant i was told by the relationship manager refund will be given, this was communicated by the RM Manager Sadiqha Khanam from no broker before the completion of 2 months period. Initially I trusted the name and was communicating through phone for almost 15 days, then I started using the app for communication but to no avail. Fed up with this I raised the concern via twitter handle. I was told that the concerned team has been informed and will get in touch. After this I got a call from a person named Paul from the team telling me to confirm resolution and the money will be refunded in 24 hours. I informed that once the amount gets deposited I will consider this as resolved. After this he called back again in an hour informing me that the money cannot be refunded as you are late by 10 days in following up.

Request your kind attention.