[Resolved]  Nobroker — Non-refund of security deposit by agent company

Address:	Bren Mercury, No.835/39, Kaikondrahalli, Varthur Hobli, Sarjapur Main Road, Bangalore-560035
Website:	www.nobroker.in/?utm_source=redirects&utm_medium=nobroker.com&utm_campaign=com_redirect

On 1st of September 2022, I Sagorika Mukherjee, along with Prerana Narayan and Shruti Agarwal entered into an agreement with No broker Company. The company acted as a third party providing us with agency service acting as a intermediary between the owner and us.
We paid a sum amount of Rs. 50, 000 as security deposit which was said to be returned by the owner after our tenancy period is over.
The rent for the said lease agreement was 12000 per month which has been duly paid by us to the company. The owner seems to live in USA and thus has taken service from the company but all the power to take due decision still remained with the owner.
According to the agreement, we were supposed to send a one month notice before vacating the property and the same was done from our end on 5th of January 2024. No action was taken from No brokers side about the same and later we have to call them to ensure the same is being done and thus it was done at the end time and we left the possession of the premise on 5th of January 2024.
No inspection was done prior to 5th of February although new people kept coming to visit the property along with No brokers agent since 20th of January.
After inspection was done on 5th of February, we kept on inquiring about the security deposit from the company till 24th of Feb. We have continuously called the company regarding the same and after a hefty of calls we received a settlement document by the company in which the company has arbitrarily shown an expenditure of Rs. amounting to 44000+ and showing expenses also one expense headed as 'general' and also added GST to the same and no such thing has been done on the property.
After asking the company agent, he said that he is not aware when we will get the money back even though when we entered into the agreement and when we were vacating the same we were informed that the money would be refunded within 5 days from inspection.
We have continuously been talking to the company regarding the same and also informed them that we will file a consumer case against them but nothing has been done by their end.
We have talked to the owner and she replied via mail both to the company and us that she has refunded the whole amount to the company, she is not even deducting any money but no reply has been recieved from the company's end. The owner has not asked the company to do any repair and the repairs which it has sent were already broken or damaged items prior to our arrival as also confirmed by the owner.
It has been a month and we have been suffering with mental agony due to company's misconduct and not providing us back with our money even when the owner has refunded the same.