[Resolved]  Nobroker — Refund Issues

My NRP is [protected] .. I have made a transaction of Rs 99470 on 5th of January 2021 and the amount got debited too and when I didn’t received any confirmations mail or msg I contacted ur company to Send me the confirmation msg or email but to the shock they said the payment failed ... But this is absolutely wrong .. I contacted my bank and they clearly said that the transaction was done on 5 th but due to some error the payment paid on 5 th got stuck and then nobroker claimed the transaction money from my bank on 6th January
As per the bank By any reason if the transaction failed and it was deducted from your account or credit card, we are asked to wait for 3 working days for the biller/merchant to claim the amount. If merchant claims the amount within 3 days, my bill payment is considered successful. So This happened and you got my funds as per ur claim on the next day that Is 6 Jan itself .. Now still i[censored] reply that we didn’t receive my money on 5th again and again like a BOT Remember u need to understand what I have clearly explained ...I[censored] want to clarify kindly share ur company bank statements showing ur transactions for 5 jan to till date where u can prove that u didn’t get my money .. Coz when I have shared my bank statements as a proo[censored] too need to send it to me ... to be clear on both the ends .I have already shared my proof ten times and sending this again last time now .. Kindly verify and send me ur proofs tooo

Yasmine
[protected]
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Aug 12, 2021
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2021
NoBroker Customer Care's response
Hi Yasmine, we've let our concerned team know about it. They are checking on it and we shall get back to you soon with an update.
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