[Resolved]  Nobroker — Relationship Manager Akash Sharma not refunding my money

Hi,
My name is Vikrant Gaonkar and I had purchased a Nobroker Moneyback plan in which I was told that if I get a tenant through other sources then Nobroker then I would get my money back.
The initial agreement was for a negotiable rent of 25000 and Deposit of 100000 but since I was unable to get a tenant from Nobroker for almost 2 months i decided to lower the rent to 22500 Negotiable and deposit 1 lakh negotiable.
Now i got a tenant through other source and before signing the contract I informed my relationship manager Akash Sharma about the rent to be 24000per month and deposit to be 80000 refundable. He agreed to these figures and asked me to send in the agreement which I sent.

Now he claims that that deposit amount is less then that was discussed and says his team is unable to refund my money.

During the initial call i was told that if the relationship manager agrees to the rent and deposit then I would get my money back which is not happening. He is not even replying to my emails inspite of agreeing to do so on phone.

I expect a more professional approach from Nobroker and have my refund.
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Jul 4, 2021
Complaint marked as Resolved 
Mr Prakash helped me to resolve this issue. I got the refund back. Thanks a lot Mr Prakash from No Broker who understood my concern and helped is resolving this issue.
NoBroker customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2021
NoBroker Customer Care's response
Hi Vikrant, we constantly strive to provide our customers with a pleasant experience. For any reason, if there has been any deviation, we would certainly like to have an opportunity to make it right. Hence, we would request you to share your contact details so that someone from our team can connect with you over the phone and discuss this further.
Jun 28, 2021
Updated by Vikrant Gaonkar
I have already shared my contact details to Prakash (manager) and your customer care representative. I would instead like a contact number from you where I could call back.It seems whenever i call any Nobroker number no one answers.
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