Noise — Refund Policy is given on website but company denied to give refund

Address:Beyoung Office - Eklingpura Chouraha, Ahmedabad Main Road (NH 8 - Near Mahadev Hotel) Udaipur, India 313002
Website:www.gonoise.com

My Order ID is 1988666
Contact No. [protected]
I ordered Noise Airbuds+ on 2nd august and got delivered on 4th august. The product I got was broken, one side of the earbud was not working, and seems like the buds were used ones. I didn't expect noise would offer such low-quality products.
I Checked the website policy before ordering and the website policy said that they provide a refund when you complain about it within one day. I complained immediately when I got the product delivered.
when I talked to customer support of noise, they denied about giving a refund and stated that we don't have any refund policy.

Thank you
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    Beyoung Office - Eklingpura Chouraha, Ahmedabad Main Road (NH 8 - Near Mahadev Hotel) Udaipur, India 313002
    India
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