Nokia India Complaints & Reviews

I HAVE PURCHASED NOKIA 5130 EXPRESS MUSIC MOBILE SET ON 21.12.2009 FROM LIMTON PVT LTD, A NOKIA PRIORITY DEALER AT 13 & 14, B B D BAG (E) KOLKATA 700001 .TODAY 2nd FEB AT 9 PM I RECEIVED A MESSAGE FROM MY SERVICE PROVIDER (AIRTEL) STATING THAT "AS PER GOVT DIRECTIONS, YOUR HANDSET HAS AN INVALID IMEI AND WILL BE BLOCKED IN NEXT 24 HRS . TO CONTINUE USING THIS NUMBER, USE YOUR SIM CARD ON A VALID IMEI HANDSET " . IN THIS CONNECTION I HAVE TO STATE AS UNDER :

[1] Registration of valid IMEI no. is the responsibility of NOKIA
and customer is only suppose to use it hassle free.

[2] Why should I suffer for the IMEI number now stated to be invalid by Airtel.Plese note that I have paid
for the product which is inclusive of all the features along with valid IMEI NO .

[3] Please solve my problem immediately and ensure that my handset is not blocked by AIRTEL due to invalid IMEI no .
Product details
Model Number :NOKIA 5130 Xpress Music
IMEI:[protected]

Please confirm the stauts

Thanks & Regards
AMALENDU CHATTERJEE

Hi,

I have been using Mobile phones from last 10 years.

I had bought Nokia 5800 Xpress Music in October 2009 Bill No. – 6620 dated 29.10.2009.From Electronic Ways – Nokia Priority dealer Rajouri Garden New Delhi - 110027
. The Mobile started hanging within 1 month o[censored]sage. I went to Nokia Showroom and they were making Lame excuses & they told me that I must be using Phone Memory instead of Memory Card but still the problem is there in handset I want to ask the NOKIA Top Management that who has given them right to sell Sub- Standard products in India. Please remember it is the same company Nokia who had recalled faulty batteries from Market or some companies recalling Laptops & even cars due to manufacturing defect.

I would like to warn all people who want to buy NOKIA Phones that please do not buy the same as this is them most Pathetic Mobile Phone available in Market .

Thanks

Tarun Chadha

[protected]

I have given the mobile for repair at Nokia Service Centre Gariahat Branch Kolkata of Nokia Care,as network is not working in the mobile but they returned it and told that 'it cannot repair in this service centre' and when I requested them to send it to their company for repair but they refuged. When I wanted to submit complain letter but the manger of the service centre did not accept the complain letter then I droped it in the complaint box at there on[protected] but there is no reply in this regard is received till date.

Jaya Gupta

To,
Senior Customer Care Manager,
Nokia, India

Hello this is Jitendra Jain I'm hereby writing this letter to make you aware that how non-technical and non-cooperative (i.e. engineer) are your staff at Nokia Priority Dealer (Mahalaxmi Telecom - Dulhan Park,Shop No. B/5 Phatak Road,Geeta Nagar ,Bhayander (West) behaving to customer.

I have been planning to purchase E72 and in this regard, visited their Priority dealership. Initially they were all OK with explaining the brief features, etc.

However, i got a better deal on this handset somewhere else, so i did not purchased it from Mahalaxmi dealer.

I was totally shocked and surprised when i went with my new E72 to this Mahalaxmi Priority dealership to understand some features of this mobile, they bluntly refused to co-operate and clearly said they since you have not purchased it from us, we will neither explain mobile features (which is clearly against the Nokia's Company's Policy - Have checked myself with Nokia). To add further, there are some softwares/applications which enhances the mobile productivity, they bluntly refused to even downland that on my phone.

I very sad and upset to know that Nokia with such a big brand worldwide and known for customer friendly policies, have such Priority dealers who don't even know how to talk to customers and co-operate with them.

They have not lost only one customer in me, but many other potential customers which i was suppose to recommend.

I request Nokia officials to take this matter seriously and ensure their brand image does not deteriorate any further.

Thank you

Jitendra Jain
Bhayander (West).
Mumbai : 401 101

Dear Sir,
i am facing a terible problem with my Nokia 2700 classic which i had bought from a leading mobile shoppee in Durgapur. The problem is that my mobile's speaker is not working properly.whenever i am going to play the mp3 song via my mobile speaker its got cracked and the sound is not coming clearly. I was going to your concern Nokia Care which is at Durgapur( Benachity) but they were unable to solve the problem and when i complained that its not got solve yet they behaved rudley with me and gave a conclussion which is not acceptable at all.So this is my heartily request to you please look into that mater and take proper and necesary steps....

I bought a Nokia 5233 mobile from Studio Cell, #7, Venkatanarayana Road, T. Nagar, Chennai- 600 017. Ph: 2433 0201, TIN: [protected] on 30th January. He charged me Rs. 7884+315 (4% VAT) = Rs. 8200.
On inquiring further at a NOKIA priority dealer shop (later, where I went to buy a memory card) I got to know that they are selling the same mobile (and it is the same throughout all the priority dealers) for Rs. 7400 inclusive of VAT. Obviously shocked at this, I went back to Studio cell to demand an explanation. He never put a reasonable argument and in the end, after a lot of heated debate, he agreed to pay me Rs. 350. I asked him to pay Rs. 800 or take his product back. He refused to give me an explanation (which obviously I am entitled to) and threatened me saying that " you can go anywhere and complain, you can call me a robber but I won't refund your money". During this whole time he never gave me a good reason why he's charging me Rs. 800 more than the current prevailing market price (which is obviously wrong) and refused to reason and listen. I even said I will get you an invoice from a Nokia Priority dealer but he said you can do what you want but I won't refund. Even his staff agreed that the charging was wrong but he shouted at them too.

I don't see how such brazen violation of rules and trust should be tolerated. First duping the customer of money and then not even listening, forget reasoning, to him/her is something which should be punished. I have all the documents and the market price in Nokia priority dealers is something that is easily verifiable. I request action against this shop and it's owner who's cheating people and doing it openly.

dear
i have purchased a nokia 7210 super nova on october 2009. is was good.after three months set gets hangs,and suddenly nothing was displayed when it was given for service in chennai nokia care servive center i was told some software problem is there and will be ready in a couple of days,as assured the hand set was returned.

aftre a week time the set again hanging and every time i have to switch off and on for working, when i try to upload the details in the memory card the set gets off automatically.noe the camera does not works,still it shows the camera is in standby mode.

all the said complients are raised in the therr months time from the date of purchase and leads me into a sleepless and haselsful days.

please look in to this and kindly exchange my nokia 7210 supernova to a new set pl.

model:7210c
type:RM-436.
sl no[protected]/03/356673/6

dear sir,

i was purchased a nokia 6233 handset from bafna communication bassi dist- chittorgarh (raj.) from bill no. 68
after some months mobile camera is not working properly. i was go to nokia care chittorgarh. mr. vishnu mundra the manger said there is no no problem and said all nokia 6233 in same problem. so dont worry.
and after all i have more panic from my mobile camera nokia care chittorgarh is not made service of nokia 6233. and my waaranty period has almost expired. so please help me as soon as.

This is to bring in your kind notice that I pradeep paliwal cont. no [protected] bought a mobile phone from sigmen radio k-1a,kalkaji,new delhi-110019 ph.no.[protected],26451253.41629061.[protected] with there tin no.-[protected] the model no of mobile phone is NOKIA-7610 with imei no-[protected].The mobile was purchased on 01/03/2009 with bill no-14494 and book no.139 on my name only.The price of the mobile is rs-10800/-.
The mobile stopped working on 16/09/2009 and on the very next day i personally went to nokia care at NRI COMMUNICATION O-9,LAJPAT NAGAR-II, NEW DELHI-110024 AND THEY ASKED ME TO DEPOISTE RS-110.30 TO THERE COUNTER AGAINST THE RECEIPT NO-2941 AND book no-30.
After 3 days they called me up and said that this phone cannot be repaired and i have to pick it up today itself as the nokia center at lajpat nagar was going under renovations and then they will not be responsible for any loss or damage to the phone.
Today through my friend i came to know about this consumer cell and i request you to please look into the matter and solve my problem as soon as possible

Dear Sir,

I have nokia xpress music mobile handset.the problem is this sometime my phone auto restart & display blank.
same prob I faced with my other handset i.e Nokia 7210 supernova i checked it on service centre 8-9 time they update software but my phone not works proper. i had same prob again & again at last i sold it.then i purchase nokia xpress music 5130 but same prob in this handset.i checked it without s d card bt prob is as it is.
what should i do ?

I got a message regarding winning of GBP 550000 in NOKIA LOTTO on 27th Jan'10 at 9.13PM mentioning that i have to visit [protected]@live.com and the website is not persist....

I am Khadija Champa. I am highly pissed off with my Nokia 6220C. I bought this phone in October 2010 within a month the phone started to hang, the camera cover was loose, also the body became loose.I had to submit the phone to Nokia care in start of November 2010. Nokia care took a month to get my phone back.They were not able to resolve the problem and hence Nokia provided me a new handset of the same model by the end of November 2010. Again in January 2010 the phone started with its problems.This time worst.It started to hang atleast 5-6 times a day. No network reception.The battery was terrible.The battery dint even last for 20hrs. I submitted back to nokia care. They did nothing.returned back my phone in 3 days with no improvement. I had even launced a complain with nokia care line.Complain no.: 1-[protected]. I had stil the same non working phone. I spent 13000 for this junk and now NOKIA doesnt want to help.
For a summary, till the time I bought this phone I have not even used the phone satisfactorili for a month. For most of the time it was with Nokia CAre.
I WANT MY MONEY BACK OR REPLACE MY PHONE WITH A DIFFERENT NOKIA HANDSET OF THE SAME VALUE....
THIS IS THE WORST NOKIA EXPERIENCE ANYONE CAN HAVE....

I am happy that such portals exist for expressing your views on a product/ service.

I had purchased a Nokia phone 5130c a 6months back. It never gave me any problems till 5 month of the purchase. But in th e6th Month, it automaticlly switch off and i tried to switch on. But unable to run again. I went to nokia care center in ballabgarh-121004 for reparing my mobile. I do not what they have done. They told me that it cananot be repaired again, it is in dead condtion. They also charged around 150 RS and return my cell and.

It my humble request to Nokia company. Please Repair OR Replace my mobile. Otherwise i have to approach customer court.

Dear Sir,

Reference subject to matter wish to inform that my self Pranav customer of nokia handset N -73, IMEI No.. [protected], Product No.0543843, I was facing the auto off problem and music player automatically on with my hand set so to arrest this problem i have given the hand set to nakia care center, NET DOT SOLUTION , WZ-200 BAJAJ TOWER JAIL ROAD, NEW DELHI tel.[protected]
Job Sheet No.[protected]/0910003/106 Dt.03.10.09,

But right now till today i am unable to get my handset whenever i approach for my hand set no proper response is given from this nokia care center.

So, pls treat this matter urgently because i facing too much problem with same.


REGARDS

Pranav

Hello Sir,

I stay at Malakpet, Hyderabad. Sombody theft my mobile from my pocket when I was boarding the bus at Chaderghat bus stop near to malakpet railway station. My Mobile details are as given below:

Model – Nokia N70-1 Music Black
IMEI Number – [protected]
Color: Black
Bill Number: 305
Brand Name: Nokia
Purchased From: shree pacific consultancy services
Address: 01, DANKUNWAR COMPLEX, OPP: Mission hospital, Jalna – 431203

My contact details are:
16-8-240/12, Lane beside to SBI, Nalgonda X Road, Malakpet, Hyderabad-24
Contact No.:[protected],[protected]

Any help in getting back my handset will be highly appreciated.

Thanks in advance.

Regards,
Vijay

Dear Sir / Madam,

I received a SMS from some 1Private and it says the
Congrats!! Your Cell phone number has won you 500000 in the <LF> on going nokia uk promo. For claims call: [protected] or <LF> email: [protected]@nokiaprom.com.
Please tell whether its a scam.

respected sir,
i purchased nokia 5220 express music from konark telecommunications, new osmanpura, aurangabad(maharashtra) on 9th april 2009, they offered me one year warranty. recently there was some sort of techniucal problem regarding my mobile phone's speaker. so i went to nokia care(jalaram communications) palanpur, gujarat, they said that, my warranty period was already over and also the date of purchasing is wrong.
so, i expect u to take necessary action as fast as possible
thank u.
cont. no. [protected].

Sir/Madam,
My Mobile of Nokia Made N82 has been theft at Kanpur During Jouney from New Delhi to Gorakhpur on[protected] .Please Block this Hand Set For Further use by the un-othrised user the IMEI No of the Hand Set is:-[protected] B.NO.[protected]

I have purchase a nokia-6300 on 10th of march09.
after 3months there was a restarting problem in my handset,than i gone a nokia care center for get my handset repair.After 30 minutes they update softwere of my phone.but next day i faced the same restarting problem.after that i gone nokia care center n number of times.on 4th dec 09 they given me a job sheet[protected]/091204/36) & told me we are sending your phone at our head office and After 10-15 days your phone will be repaired and than you can collect..
but after that they are saying that your phone is tamperd and you have get repaired it from outside.. till now they have not repaired phone.....

IMEI NO..[protected]
MODLE NO...NOKIA-6300
PURCHASE DATE....10/3/2009

TO,
The Care Manager
Nokia India Pvt Ltd.
5F, Tower A& B cyber green, DLF Cyber City,
Sector 25A, Qurgaon 122002, Haryana


Dear Sir,
I am James Peter from Andhra Pradesh. I have bought one NOKIA mobile on 10th December, 2009 from JK Mobiles Jammalamadugu. That mobile getting problem on 15th December, 2009. The problem is mobile automatically switched off while receiving the call or dialing the number. I handed over my hand set to the concern mobile shop. They advised me, to contact the prodattur NOCKIA CARE CENTRE with original bill.
I contact that concern nokia care centre on 16th December, 2009 with all papers and my hand set. After checking my handset, they told me your handset getting software problem and loading new software. But problem does not rectify. So they said, handed over the handset to them for sending the hand set to Delhi head office for service and also they said your hand set will return to you after minimum fifteen days. Immediately I handed over my hand set to them. After service on 5th January, 2010. I get back my hand set.
At that time I have got shock because my hand set panel screen fully scratched and dirty. I asked with concern NOKIA care Representative what is this sir? I handed over a new hand set for service to you, now my hand set front screen and panel were getting fully damage. At that time they said it is not my fault this is NOKIA company fault we are not responsible for this damage because we have sent your hand set very safely to the NOKIA Company.
So i have contact the customer care in [protected] and convey my problem to customer representative Mr. SEKAR ON 6th January, 2010. My complaint NO: 1-[protected]. He advised me send all papers and photo copy of my hand set. As per his advice I sent original bill scan copy, job sheet scan copy and colour photo of my hand set for your kind reference. Please I kindly request you to arrange new hand set as early as possible.
I am a professional person I am not satisfied for this type of service. Because we think NOKIA hand sets and your services are very good after sale. Please under stand my situation and feelings. Or otherwise I handed over my hand set to NOKIA COMPANY through the concern service centre
.
Thanking you,

With regards,
A. JAMES PETER
SERVICE ENGINEER-HEMM
DIVINE ESTABLISHMENT
M/S DALMIA CEMENTS BHARATH LTD
JAMMALAMADUGU.
A.P - 516 434