Dear Sir,
On 3/10/09 in the evening, I purchased a Nokia 5130C mobile with IMEI no: [protected] from 'Mobile Phone Tiranga Next', Shop No. 4, Near Quality Punjab, Kapurbawadi Naka, Thne(W) - 400 607. I am having a problem with the camera. When I open the camera it is not clear and the screen is completely filled with bright spots in the dark. This was informed to Tiranga Next the next day morning. They asked me to take the phone to the service center and that they will replace the same.
Let me know as to what I will have to do now.
--
Thanks & Regards,
Vineet Gupta
Tech Infra, ITG
WAN Team, ICICI Bank Ltd.
Mafatlal Chambers, Lower Parel,
Mumbai - 400 013.
Ph:[protected]
Ph: +91 [protected]
Nokia 3250 — Enclosed
ToDate: 24.09.2007.
Mr. Ashish Chowdhary
Country Head NOKIA
Dear Sir,
I was a satisfied customer of Nokia since 1995, but the following incident has destroyed my faith and trust on Nokia.
I have purchased an NOKIA 3250 hand set recently from middle east, which was made in Germany. I am having a problem in my hand set. Even though there is enough space I am getting a message as memory full delete some data.
I have approached one of your authorised service centre CARE POINT , # 25/1, Srikantha Mahal, 1st Floor,1st Cross. Sampige Road, Mallshwaram, Bangalore -560 003. INDIA , mail: [protected]@nokiacareindia.com. ASC # 140_434038.
Customer service people informed me that I have to pay the service charges since the hand set is made in Germany, though the hand set is under warranty.
I have paid the bill amount Rs. 1360=00 ( one thousand three hundred sixty only) with bill NO 4013 on 27th September 2007 in the above mentioned address.
This incident has caused a lot of mental agony and harassments, I am planning proceed through the legal method for the inconvenience if I don’t get my money and the transportation charges (Rs 1000 )to visit your service centre several time by false promise.
This is the final notice and if I do not receive my claims and the charges within 10 days, I am constrained to file my legal papers in consumer forum for justice.
My Job Sheet NO :[protected]/070814/65.
Thanking You
With Best Regards
Devi Prasad Shetty.
CC to.
1. Mr.. OLLI-PEKKA KALLASVUOPRESIDENT AND CEO OF NOKIA CORPORATION
2 Nokia Asia-Pacific, 438B Alexandra Road ,#07-00 Alexandra Techno park, SINGAPORE - 119968.
3. Nokia Bangalore office:- Vice President Nokia - No.05, Vengadam Building, Pattalamma Street . 560004 BANGALORE. INDIA
Dr. Kai Öistämö Executive Vice President and General Manager of Mobile Phones