Sir, I have purchased nokia 6210 navigator last year on 5th oct from hotspot, Mohali. It's serial no. is [protected]. A few months ago it's display went blank, The phone was repaired at sector 22 chandigarh nokia care. The phone was repaired but it had some other problems, the network was not proper, the camera switch and the slider functions were not working. I took my phone to nokia care thrice, but they refused saying that the phone online warranty has expired. They are making excuses each day, sometines they say to come the next day. Then they said you need to go to hotspot and complete some formalities. On the purchasing bill it is clearly written that the phone was purchased on 5th oct 2008....
Pls sir, help me regarding this matter, i will be very thankful to u.
Aug 14, 2020
Complaint marked as Resolved
nokia 6275 — Problematic handpiece sold followed by estimated mobile repair time is 1 month with no guarantee repair
I purchased Nokia 6275 from Sangeetha store in Forum Mall Bangalore. On using the phone for 10minutes, the incomming voice starts getting distorted totally and handet becomes very hot.I went to sngeetha store and they gave me a contact information of popular Sangeetha helpline. From there I was asked to ultimately go to Nokia Care.
At nokia care there was Ms. Pavitra who told me that the mobile will loose all its data and contacts unless I MANUALLY take backup, and the mobile will further be gone for 15 days to Chennai for repair. Then she asked me if I really want to give it for repair. when I asked more she called "the supervisor" Mr Pradeep. Who further extended the repair time to 25 days and told me that the phone will be sent to head office where it will be decided if it could be repaired.
The mobile is defected from day 1 but it was discovered only after talking for some time(10-15 mins). I dont understand why there is so many people employed and kept at Nokia Care and so many centers are there at Bangalore when all they are doing is to collect the phone and send it to Chennai and sit there seeing the big flat screen TV that company has placed there with the money collected from the customers. They should hire some repair engineer instead for the city.
If really that is the time required for repair then the company should provide a different handset(maybe with a guarantee/security from the customer).
looks to me that Nokia actually wants its customers to go and get their product repaired from local electronics market.
Below are the details of the handset;
Code: 0546114BP1150
ESN: 037/13406015
ESN HEX:25CC8F3F