Nokia India Complaints & Reviews

Sir,

I have lost my Nokia cell phone very recently. Then I have blocked my number (Bsnl-sim).

Now I want to block my Cell Phone also.

Details as per your requirement to block the Cell Phone.

Name : Suparna Show

ADDRESS : Baharagora

Phone Model : NOKIA - 2626

Make : Last Used No. [protected]

E-mail for communication : [protected]@rediffmail.com

Missed Date: 20/04/2009

IMEI Number : [protected]

Please block my cell phone immediately.

Your prompt repsonse will be highly appreciated.


Thanks & Regards

I Purchased NOKIA 7610S at Nokia Priority Store Located at Rajbhavan Road, Somajiguga, Hyderabad on 13 February 2009, and gifted the same as Valentine Day Gift, after very next day, we found problem in the speaker as well the battery drowning rapidly, went back to Nokia Priority Store, explained them the whole thing and they said they can do nothing about it but i expressed all my pain then they changed the battery and gave me a service center contact details for further rectification, went all the way from Somajiguda to RTC Cross roads, and gave my mobile which is under 30 days replacement warranty, after about 20 days i spoke to Nokia care on[protected], they said my phone had been sent from head office to Navadip Mobiles (the service centre), i faithfully went there to collect the phone, they gave me the phone, i was shocked to see that, i have received a handset which had been used like anything, all the paint on navigation key has gone and also the slide is not behaving like a new one, i said i am not taking this phone and left it in the same store and lodged another complaint, then they gave me a compaint no.[protected]/090403/38 dated 17 April 2009, there is no communication till today and as usual i spoke to Nokia care on[protected] for almost 24 minutes explaining the whole scene, their update says "the phone is sent to head office" but any which ways you just speak to Navadip mobiles, again i tried calling Navadip mobiles - they have not received my call for almost first 3 attempts, luckily some one take my call take the complaint number and says my phone is arrived, and they are suppose to call me back to intimate whether i have received a replacement or the same old & used phone, and they not called me still.

Broadly : New Phone - Problem - Service Centre - Shok of Life on receiving a used one instead of a replacement - tried again - trying and prying god - do i need this??

Please help.

To,
consumer complaint forum

20.04.2009

sir

I submitted my nokia N73 phone on 18 .02.2009 to the nokia care centre @ 26/2, hindustan park, gariahat, kolkata-19
for some repairing work, At that time, my set was under warranty period.They called me to come after 15 days.but when i went there, they said set is not ready.after that, they asked me to come on another date.when i went there, the set was still not ready & they said the set is in delhi.they again called me to a new date.when i went there, set still not ready, they gave me in written a date on which set would be ready.when i went on next date, they again have the same negative face.however after my repeated request, they gave me a stand by set.

now, today, a couple of months has already passed but they had still not given back the set. furthermore, i got through a lot of physial & mental stress due to their irresponsibility.also, they used to call me onb week days which caused a lot of loss in my buisness.

furthermore, the phone no. they gave with[protected] has never got responded when called on.

I KNOW ASK- IS MOBILE SUCH A GAZZETE THAT SOMEONE WILL KEEP FOR MORE THAN 2 MONTHS.

sir.with this much problems i hope appropriate actions would be taken against the culprit


yours
VAIBHAV KUMAR
333, R R plot
near ruby hospital
kolkata-107

ph.no-[protected]
[protected]

Respected sir/madam
igot message from [protected]@live.com regading the winnig of 4, 50, 000 by shell international mobile draw.plz help me to get that money &once i have complained in the same.dis is my contact no[protected]

thanking you

dear sir/mam i lost my nokia N85 mobile set in UAE i want to track my mobile can you help me my mobile IMEI # [protected]
REGARDS
ZOHAIB AAMIR

Sir,
I purchased Nokia 5220 4 months ago. Since then it sometimes used to hang and restart automatically. About a month ago the same thing happend and it never restarted rather a message was displayed "Contact Service". I went to the servicing center and they replaced my piece but a few days ago again the same thing happend. As a customer i request u to give a solution to my problem

sir,
i was sufffered from misbehavier of nokia care centre dhar madhya pradesh and i was complent but no reply from service head of madhay pradesh mr shekhar email is (ext-shekhar.[protected]@nokia.com). i sended him two email but he was not replied my single email and try to contact with him on phone so he not accepting my call .i am helpless and not desiding what to do so please please suggest me what should i do both email which i sended to mr shekhar (nokia service head of madhya pradhesh) is followed

first email :-
[protected]
--- On Wed, 4/1/09, vishvas jain <[protected]@yahoo.com> wrote:



From: vishvas jain <[protected]@yahoo.com>
Subject: Fade up with the nokia care customer care centre dhar (Madhya Pradesh)
To: ext-shekhar.[protected]@nokia.com

Date: Wednesday, April 1, 2009, 6:14 PM




Fade up with the nokia care customer care centre dhar (Madhya Pradesh)



To
The Senior Manager (Customer Care)

Sir,

Re: - miss behave and improper services from nokia care centre manager Mr. pankaj rampal.


I am shocked to bring to your knowledge that i have recently purchased the nokia 2600c above-noted set which is infested with certain technical problems. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to give us proper services from your nokia care. But I found misbehaving and improper services (below mentioned) from your nokia care dhar by Mr. pankaj rampal branch manager ok nokia care dhar



1- my nokia 2600c is not working/ start so submitted my mobile phone at your nokia centre dhar in middle of the march 09 at 6:30 PM but your manager does not gave me proper job and told me that the mobile is out of warranty due to water and rupees 450 will be charged for that so I am agree for that and I am waiting at your nokia care after half hour mr pankaj told me that I don’t spoil my time he repaied it in half hour then he call me back when I asked for job card so he gave me a local paper and took my battery in his drawer. After every day I send my employee to your care centre and he always told that he repair my mobile in evening or next morning. After more then 10 days today morning I talked him so he promised me that he is suffering from employee problem and no engineer is at his centre so he repaired at today’s evening. But when at evening I reached at your care centre with my spouse and kids he talk with me very roughly and told me that I don’t have enough time for your mobile I have already very much work . so I argue that why he took my mobile for more then 10 days. So he gave me my mobile returned and told me in very hard way that take your mobile back when I asked for my battery then firstly he denied for it but after my forcing he gave me back my battery.



2- When I asked him to gave me his superiors no so he denied for it and when I was found the no of from other sources he told me that “ is care se bahar nikal jao nahi to dhakke mar kar nikal dunga” when I told him that its not your personal centre its nokia care so he told me “ yeh nokia care meri hai mai iska malik hun aur khud company bhi ab aa kar kahegi to mai aapka mobile thik nahi karunga”



He abused me in front of four people exclude my wife and kids. And I have some proof for all that discussion. When I talked with local mobile dealer so they told me that mr pankaj is also misbehave with them and if you want then I can send you so many proof like local receipt of nokia care manager, recorded all the discussion with mr pankaj, neighbors confirmation, misbehave nature of mr pankaj from local mobile vender certificate.


In anticipation of your prompt response, else I am going legal activities and all the expanses will be charged at your site.

Thanking you,

Yours faithfully,



Vishvas jain

Wagisha

Opp hdfc bank

Indore road

Dhar (M.P.) Dhar [M.P.]
[protected]
[protected]@yahoo.com



second email :-
[protected]-

Dear shekhar,



Hope you get this message in well mood. Happy Ram Navami!!!



I am discussing in this mail regarding to our telephonic conversation at 2 april 2009 time 9:30 pm firstly I am very sorry that I was call you very late because I tried 3 times since morning but u was still busy in your meeting I also send you massages and you replied that busy in meeting that’s why I call you later time.



We discuss more then 15 mins. But I found two things in our conversation.



First is – that I want to discuss on nokia-customers relationship and you discuss about my nokia handset. And second I found controversy in your discussion that one side you told me that you don’t want to discuss on misbehaving of your branch manager and another side you told me that cycle customer and car customer both are equal for nokia customer satisfaction.



My dear friend you resolving all the problem telephonic but you don’t want to send me reply my email. As per my opinion you are sated at very high position in nokia and you want to satisfaction and good behaving your customer while your branch manager misbehaving and making rough relationship between nokia and customer but you want to safe your manager. I am lastly reminding you that nokia care is established for good customer relationship not to make good relationship with you and your franchisee.



This is my last email to you that if you are not replying my last email and this email to which is also enclosed to this email and not taking any initiative against your dhar franchisee, I think that you don’t want to take any action in this matter and if you are pressuring me to going for legal activity then all responsibility is yours and nokia India pvt ltd. Because your are discussing me to representative to nokia company so I am going to legal action against your dhar franchisee and you and I will contact to your superior and discuss with them for all this nasty stuff. I already spend lot of money and my precious time to discuss with you, Mr Aditya (MP Head ) and Mr. Pankaj(MD for dhar ) in this matter.



Hope you are maintained your responsibility and agree to solve this problem and make a good relationship between customer and nokia. Else you are responsible for all the further activities.

Vishvas Jain
100/1 Jawahar Marg
Dhar [M.P.]
[protected]
[protected]@yahoo.com

respected sir,
i bought nokia 6500 slide-1 from a showroom classic gift in ghumar mandi, ludhiana, ten months ago in ludhiana, punjab.
last month suddenly a dark line appeared in the midlle of screen when i went to nokia care they told me that it is due to pressure on the screen it has broken so cannot be covered under our 1 year warranty offer .
but i told them that this phone has never been hit by anything there is no scratch on screen so how could it break . they said even while keeping in pocket sometimes even a slight pressue could press a screen and break it . the line goes off when keypad is locked and lights go off the screen.
i am highly disappointed by this kind of product being made by Nokia company which could break by slight pressure while phones are kept in pockets how can such a costly phone of 13400 rs have such a weak display screen. and more over your after sales sevices are not good as on nokia care centre behind krishna mandir in model town, ludhiana is selling the new screen for 2500 rs- to customers and another nokia care centre in fountain chowk is fixing it for 1850 rs- to their customers, how could they charge different for samething at two diff. nokia company care centres in same city. that means you people dont have fixed charges for your products . i asked them to atleast install new software into my cell again they gave lamey excuses, how could you and your company have such policies of harrasing your customers. i would never recomend anyone to buy nokia phones now onwards as they have cheap screen or displays and there after sales services are so poor that even in warrantee they dont cover up such defects.
my cell has following no. written on its back where batteries are kept the model no. or code is
[protected]C6
CODE:0565059
353547/02/482247/3
CE0434
TYPE: RM-240
MODEL: 6500S-1
IC:661AD-RM240
MADE BY NOKIA.
you must do efforts to correct my phone for free under warranty or atleast reply to me about why i should buy such weak nonlonglasting expensive phones from nokia.
my email id is - physio.[protected]@gmail.com, my cell no . [protected] or my residential phone.[protected]
my home address is inderpreet singh
#155-B RAJGURU NAGAR, LUDHIANA .
PUNJAB, INDIA

Sir,

I am an airtel customer. My mobile has got stolen. The sim card no. of the mobile stolen was [protected] which is an Airtel no. Can you please track my stolen mobile and help me.

The E.M.E.I no. of the stolen mobile is [protected]

I have been an airtel customer always and my other working no. is [protected], which is also an airtel no.

My name: Yogesh Jain.
Address: 67-A Kamla Nagar
Delhi - 110007

Phone model: N 73
Make: Nokia
Last used No.: [protected] (which has been stolen along with my mobile)
E-mail for communication: [protected]@gmail.com
Missed date:[protected]
IMEI No.: [protected]

Thanking You.

automatic switch off while selecting ring tone settings

i am from singapore. i bought a N85 Phone for S$540 ( in two year post paid plan). some settings i cant change. i cant mute the camera sound. display also very dim. there is not veriety of themes. we must download it. phone is block colour and the display also block. so i ask for change other models . but the shop owners refused. i cant satisfy with the phone. so i sold it to other person for 475 S$ only. normally original prize approxmately S$700. if i keep the phone long days, the resale cost come very down. so i sold immediately.

there are many nokia company cell phones are running in market but some of them are being selling beyond there MRP, about a difference of 500 and max. and shopkeepers are telling to the customer that there are shortage of that models thats why we are doing so, but at the same instant company also selling them above MRP on there nokia priority shops, currently nokia-5130 is selling in the market at the difference of 1000 rs.

when ever i try to take a photo, camera shows Camera standby and not able to take photo.. please give a solution

respected sir,

yesterday (16/04/09) i visted the nokia for repair my handset i.e nokia 1650 . nokia 1650 have problem of hanged during work and not given a proper battery backup . for solve the above problem i went to nokia customer care. after checking, executive replied that received after one and half hour . but i replied i received tomarrow and executive replied no problem with us u may received tomarrow . on next day means (17/04/09) executive said we will give u tomarrow (18/04/09), but i replied sorry i have a urgent need of this handset so please return me and executive said it took one hour, against that i replied please return me and executive said wait for 5 mins. i said ok, they picked out the handset from locker and attached with computer and after that return me . i found handset is not working . i ask to executive that handset is not working .and excutive replied we returned u in same condition as u subbmitted us . after that i demanded the job sheet and handset and leave the customer care . mr. sandeep chopra run behind me hold my arm in very rough way due to that i have a problem in my back because i m already suffered from fever .mr. sandeep chopra caught the handset from my hand and use rude ( also abuse words ) language in front of people . he also spoke rude words like go away from here . by above behaviour i felt insult and leave that place . so please take a legal action against him . i hope u will take postive action against him as soon as possible. please reply the time peroid that takes for action .

with regards

sumit singh
mob. no. [protected]

Dear Sir,

Undersigned had purchased Nokia 7310c Blue.Pink mobile hand set on 29/12/2009 from Mobile House. G-29, Savitri Market, Sector-18, Noida 201301. IMEI. NO. [protected] amounting to Rs.7500/- (Rupees seven thousand five hundred only).

The set key pad digit no. 7, 8 & 9 is not working and cover of blue and pink is not fully compact with hand set due to more times changed either blue or pink.

After enquirying from Connaught Place/Noida dealer, I visited to your Company Nokia Service Centre, 80 Gol Market, New Delhi. They asked for money amounting to Rs. 60/- for ckecking of set and told me in case parts is available then repair it otherwise you have to pay set checking amount. Your engineer is checked the set and told that the parts is not available with us so you may go to Gurudwara Road, Karol Bagh area to search the parts and repair from local market or NOKIA Service centre. They are gentleman so he had not charged any amount for checking the set. The engineer of your service centre is refusing to accept the warranty since set cover is changable and not properly set. As per warranty period is one year.

I hope you will guide/advise me properly in my mail so that the set is repaired under warranty from Nokia Service Centre and faith of Nokia is sustainable in public or should I take another action through consumer court for repairing the set.

Thanking you,

Yours faithfully,

Mukesh Rajak, B-1, ONGC Housing Complex, Sector-39, Noida (UP) mobile no. [protected] & [protected] and Land line[protected]office) or[protected]residence)

Dear Sir,
i have nokia 3600 slide phone purchased on 23rd feb 2009.Earlier i am able to connect with internet or GPRS but after my baance was nil from that time i am not able to connect GPRS .And my GPRS areay activated from my vadafone service.

So, plz help to solve this problem as soon as possible

Nirankar Singh
[protected]

To
The CEO,
Nokia India LTD.

Ref:[protected]/090307/28

R/Sir,

I am a very early user of NOKIA handset and have a good experiance with my 6210, 7610, 6600, now two 6300 purchesed in the second half of year 2008. The products were very good but now the service by Nokia for first time fault in 6300 (IMEI-[protected]), I have a horrible experience which is pending for repair till date submitted by me at Priyacellcom vide above refered Job Sheet number despite many visits and calls. First I was refused stand by. When I called Mr. Parmod Nokia Manager at Gourgan on 24-03-09, I was offered standby which I redfused as I arranged the same at my own. Mr. Parmod took my details and said some one will contact. But no contact was there till 01-04-09. On calling him again on 02-04-09 I got calls from Jabalpur Nokia care from cell [protected] which again offered standby. When I refused I was told that replacement is being arranged. On 03-04-09 on getting call I again went to Priyacellcom but was given a other old 6300 set inplace of mine. On my refusel to take same now it has been promised that my set will be given on Monday i.e. 06-04-09. I view of above it is very clear that I am facing harrsement on the part of M/s Nokia who is taking housand of rupees for handsets but has no proper system to repair them despite the fact that It boasts of having Nokia care centers all over India. I request:-

1. That please arrange that as per promise I got my handset back on 06-03-09 with proper repair.

OR

2. Brandnew handset or any other higher model may be offered to me for which I will pay difference of cost.

OR

3.Take back set for the value which Nokia think is of its sets with in warrenty period

If still Nokia is not in a poistion then I am ready to give it back to Nokia free of cost for which a certificate may please be issued to me that you have received back the set and have paid me nothing.

I request to solve this issue as requested above by 06-04-09 or otherwise it will be clear that Nokia is defaulting in service and I then may take help of Law to recover my financial losses, claim for compemnsation for harrsement, claims for deficient product and services given after words for which Nokia India Ltd will be fully responsible. All charges paid by me till date and after 06-03-09 for solution of this issue will have to paid by M/s Nokia India LTD.

Thanking You,

Yours



RAJESH KUMAR GARG
BRBRAITT, BSNL JABALPUR
Type-IV/33
TTC colony
RIDGE Road
JABALPUR-MP-482001
CELL-[protected]

Dear Sir,
I lost the mobile phone Nokia E50 in Hyderabad at Erragadda around 6.30 p.m. on Dt. 13/04/2009 and the last digits of IMEI No of the mobile device is 0263307.

The above model mobile was a stand by arranged by Nokia care centre, Ameerper, Hyderabad for my Mobile model: E71, which was given for repair. Please help me and trace out the same at the earliest.

My Address and contact no is given below :

Flat No. 308, Block No. III, CBR Estates, Deepthi sri Nagar, Madinaguda, Near chandanagar, HYDERABAD - 500050.
Contact No.: [protected].

dear sir/ madam
i request you to deactivate the above mentioned complaint since i am losing Rs. 15 in every week which is not useful for me.

thanks

jagdish

I WON 800, 000BP AS PRIZW FROM NOKIA PROMOTIONS DEPARTMENT, BUT TO CLEAR THIS CONSIGNMENT FROM INDIAN CUSTOM THE DELIVARY DIPLOMAT TOLD ME TO PAY THE MONEY TO A PERSONAL BANK ACCOUNT TO SOME MR. SINGH.
I CAN I BELIEVE ANY PERSON TO PAY BEFORE AT LEASE SEEING MY CONSIGNMENT!!!
THANKING YOU
ANINDYA MUKHERJEE
WEST BENGAL, INDIA