I purchase new Nokia handset model no. 5610d-1(IEMI no 358652/01/524862/4) vide bill no 038 on[protected] from M/s Guru Kripa Telecom, 24, New Market Timar pur, Delhi-54.
After one week it starts getting problem. Then I contact with M/s Guru Kripa Telecom owner, he said it is not a big problem, you go to the Nokia Care & they sort out your problem definitely. They update your handset software.
On 3.4.08 first time i visit in Nokia Care Centre- Durga Communication, Shop No - 126, Mall Road, Kingsway Camp, Delhi. They format my handset software & return back. & next day the handset getting same type of problem.
They submit my handset against JOB SHEET NO[protected]/080430/4 DT 30.4.08
I collect handset on 19.5.08 from them. After 4 days is again creating problem.
I again submit set against Job sheet no is[protected]/080523/11 dated 23.5.08. i also call in Nokia Customer care & registered a complaint. COMPLAINT ID is 2-31TSJL. I collect handset on 7.6.08.
Two times they update software & two times submit my handset. The problem is the same.
The service centre was unable to repair the set and they said we cannot give a personal request of the customer. One of the service executive said you can go to your handset at Nokia Care-HCL. S- 10, Green Park extn, New Delhi.
I submit my handset 14.6.08 at HCL Nokia care against job sheet no [protected] dated 14.6.08
2nd time I again visit on 21.6.08 they update the software
My handset still having same problem.
Every time when talked Nokia customer care executive they said submit your handset in service centre, & then call us. We take this on priority basis. They insisted on submit the handset.
My cell now having restarting problem, hanging problem. Its lead point also not working.
The unit suffered from manufacturing defects, hence it was sent to the several times to Nokia authorized service center
Plz suggest me what can i do now???
I m working in a MNC company & i already spare much time for repairing my handset.
where i go & registered my complaint..
plz help me in this situation.
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