Nokia India Complaints & Reviews

This is to bring to your notice our sad experiences at one of your service centres..


I bought a new 5610d-1 express music edition from global access, koramangla on 6th of april. Unfortunately within two days of purchase it started givin problems.When contacted, the dealers adviced us to give it to your service centres.The first time we gave the cell to the service centre in kormangla where the sofware was upgraded n battery replaced which did not rectify the problem.

We then gave it to the service center in tippasandra where we faced many unpleasant experiences.

When we gave the cell the first time, we were assured that if they find any problem with the handset they would replace the set.While collecting the cell, after about 2-3 days, they told us that they'd upgraded the software with a new version n the cell would work fine.but on usage the problems still persisted.when contacted the next day your representative Mr.Ram requested us to use the cell for 2 more days n if v still had the same issues asked us to return the cell as he would send it to the Main NOKIA care center for replacement.On his request we used it for 3 more days n since we were not satisfied whit it we gave it to the same service centre again.

Mr.Ram collected the handset from us on the 29th of april sayin he would be sending it to
the main NOKIA care center immediately so that further action could be taken n would keep
us informed about the developments as well as give a call when the handset would be ready for us to collect.but nothing of the sort happened..

Finally on may 12th when i went to enquire about the cell Mr.Ram was not available.another
representative who also happened to be the manager of the center Mr.Sarvesh attended us after
nearly an hour's wait.i was schocked to know that all these days the cell was lying in the office at tippasandra service center where as i was told that it would be sent to main NOKIA care center. When i asked him what was done about the handset he told me tat the software was upgraded n i could take it back.They did not even have the coutesy to inform tat the cell was in their office for nearly 2 weeks.When i told him tat the software was upgraded 3 times already n asked y wasn't it sent for further investigations, the reply i got was "some other employee collected the cell not me, so i've no idea bout it!".Upon my further insistance they finally aggreed to send it to their Main NOKIA center in Chennai.

As it is the customer service is horrible at the service center..just to know tat nothin had been done bout my cell i had to wait for more than 2 hours.The biggest shock was tat the employees were not even bothered about customer satisfaction..when i kept askin them how could they be so irrresponsible n not send the handset as was told to us, the reply i got was "ok fine i[censored] want you take the handset back n give it to some other service center!"
Another surprising thing is, it is very difficult to contact the service center by phone, not because the phone is busy but because they keep it off hook!!! n so when we call, we get an engaged tone!!


From april 29th to May 27th the cell was with them.Whenever i enquired i was told that the cell was ready n i could collect it.After going there, i get to know tat the handset has not been received yetl.One of the times i happened to visit them in the noon on 22 may, a thursday n Mr.Ram showed me a status sheet n told me that my cell had been dispatched n it would be received by evening the same day n asked me to come back in the evenin.When i went in the evenin he tells me the cell hasn't been received yet n to come back on monday, 26th of may..i stay 20kms away from the service center n its not a joke to keep travellin to indranagar every now n then.Also when i asked Mr.Ram why hadnt he sent the cell to the main NOKIA center the previous time, his reply was "ya ok but its been sent now right!!"

Nokia is considered to be a good brand because of which i chose to buy Nokia over other brands..
but now i regret my this decision so much..if this is the kind of service you provide to your customers who have made the mistake of buyin cells from ur brand i am very sorry to say tat the day is not very far when Nokia will be rated as one of the worst brands available..when someone pays so much and buys something, the least they expect from the company is some good service when required..n i dont think they're wrong in expecting it..but in which you have failed miserably..i really hope tat you consider this a little seriously n take some action because without any customer satisfaction there is no way your brand can grow..

Lookin forward to a better service the next time..

Dear Sir,
My nokia 5300 speaker is not working properly since last one month. i Have purchased it from jhansi on 29-8-07. Imei no. is [protected] . The nokia care Jhansi (up) allways told me sice one month that the spare is not in stock you may come after 7 or 15 days & same thing they told me today.
My phone is in guaranty period. Please take necesory action on my prob & give the instruction to Nokia Care Jeevan...

Hi,

This is in reference to my Nokia mobile model 6300 & IMEI /ESN
number [protected], which is not working properly since 14th of
June 2008 .
I submitted this mobile to Nokia Service Centre District Commercial
Centre, Janak Puri, New Delhi .on 14th June 2008, Since that day I am
following up for the same however I have not got a satisfactory
answer.
I purchased this mobile on 11th May 2008 from Mahandiratta
communication Yamunanagar Haryana-135001.

It is quite surprising that what kind of service centers are
associated with your organization .

Would appreciate if you could help me to resolve the same .

Looking forward for your reply.

Regards,

Sandeep Sansarwal
[protected]

Hi
I received my first NOKIA shock when my only five month old handset(NOKIA2630)suddenly failed while talking.Next day I went to Nokia Care center. Another shock was waiting for me when I found that till 12 noon no one was available at Nokia Care, G1 Usha Arcade, Near Lalita Hotel, East Boring Canal Road, PATNA. I took my Q-number but another carelessnes I saw that in spite of Q- Number lots of people were going without taking number. Anyhow my turn came, when I showed my handset the attendant openned all the parts and told me to come after three days. When I met on the said date they told me that we have to send the set to the company and it will take another 15 days.My question is that I handed over the set to them on 2nd July08, then what they were for.Why they are so unsystematic. I have only one set and the company has not provided me any set for the time being.I am afraid that God knows how long it will take to repair/replacement in such a careless service centre.

my phone set no. 2006c new set problam Im goes to nokia cear center not respons to me . very bad service nokia cear

IMEI No. of Phone- [protected].


I would like to draw your attention towards following:-

(1) On[protected], while using, the phone suddenly went "OFF "and wen I again switched it "ON", screen turned blue colour and again went the Phone went "OFF".This happened repeatedly, when i tried
to Switch "ON" the Phone.

(2) On approaching your NOKIA Care at Rudrapur(Uttrakhand) I was told that its software, need rebooting and on my further asking that they should check the phone properly and rectify the defect, if there is any other too, I was told that after rebooting, I will have not problem.I paid Rs.166.00 and collected the phone back on[protected].

(3) The same problem reoccurred, on[protected] and on my contacting personally to the above Nokia Care Centre, I was told that I must choose selected web sites for surfing and I should get some anti virus loaded etc.etc.(irrelevant to the users, becoz phone was being used byme alike from last about 10 monhts).The phone was again handedover to me.
(I may mention that no job sheet etc. was given to me, because the person there took phone in workshop and brought it back, in about20 minutes).

(4) The above problem reoccured after about 8-10 hours, though I did not use web or memory card. I again approached your above centre and phone was taken by them on 26=6=2008; I was given a job sheet, the No. of which I was told 18 dated 26=6=2008.

On 4=07=2008 the phone was delivered back to me, and I was told that it has been rebooted again and now it will work perfect.

(5) To my utter dis-satisfaction, On 5=07=2008 a new defect was noticed by me, that my voice is not being heard on other side by the caller.

(6) On 6=7=2008 I again sent the phone to the above centre and on my inquiry in the evening I was told that it need some strip replacement, which will cost me something about Rs. 700/- or Rs.800/- (I don't remember the exact amount).On my insistance as to why they do not rectify defect in one attempt? because it consume my time and money to approach above centre, which is in nearby city, I could not get any satisfactory reply.I told that they should check it throughly and tell me estimate, if I approve the estimate and phone is repaired, I want to be sure that it will work properly for few months, no satisfactory reply was given.

The job sheet No. is[protected] dated 4=7=2008.

In above regard, after many phone calls, i have also lodged the similar complaint to your No. +[protected] and I am sorry to mention that in one attempt I was never told what information they need to register the complaint, rather in piece meals i was told(after many STD calls on 5/7/2008) and finally i was given complaint registration No.2-35R44D and was advised to seek feedback after 48 hours.

When I tried to obtain the feed back in the evening of 7-7-2008 your Mr. Ramesh informed me that so far they have not received the feed back and I must contact again on 8-7-2008 evening.

You will agree that services of your Nokia centre stated above appear to be most unreliable and utilizing service at above centre is very tiring, besides wastage of money and time.I would like to suggest you to ensure quality work at NOKIA Centre and in the meantime, I shall be happy to know, the estimate after thorough checking of Phone by technical persons at NOKIA CENTRE RUDRAPUR, with utmost care and if estimate is approved by me, they should carryout the job, with the assurance that the set will function properly at least for few months, thereafter.

Since, so far i have not confirmed your NOKIA Centre, RUDRAPUR to carryout the job, for the amount verbally told me and told them that I will confirm shortly.I would request you to please look into the matter and reply me expeditiously, by E-mail or call to my Cell No.[protected].

Thanks,

Complain on nokia care services in chennai, india
Dear all,
I am one of the nokia mobile users for the past 10years.
I had trust on it before but not now… i am sorry to say that…. Because you people made me to do so.
I am really sorry to say that i lost all my confidence and faith with nokia..
I never had such a worst experience from the nokia care..
Let me explain the problem..
" i purchases a new mobile nokia - handset - n91 8gb - black from one of your vendor on few montha before now. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then i have to remove the battery and then reset the mobile and then only i have can use it. On june 01, 2008 i took to the nokia care at royapetta, (Near sathyam theratre) chennai, on 5th june, 2008. (Service center details - rocky agencies, new no:32, old no: 10, thiru vi ka road, royapetta, chennai. Asc : 124_343506, contact number: [protected], and my job sheet number: [protected] dt: 5/june/2008). At first they checked it and told it was a software problem, so they took the mobile and then asked me to come after 7 days, after 7days when i went to collect my mobile, they told me that since it a board problem it will take another a week, and i asked them please inform the correct date so that i can come at right time. (Because i work for an private company kalaigner tv as a editor, my home is at thiruvanmayur, chennai and my work place is at kodambakkam, i used to go my office early around 8 am and return home late nights in the evening, so i had hard time to track the status of my mobile) after a week (June 25th, 2008) when i especially took leave and approached them they said it will take another 10 days and it is a issue with board, so mobile have to replaced. Then i got annoyed and lost my control and i asked the customer technician over there... To get me the exact date so i will get back to you so that i don't have to come all the way and hearing some excuses, this make me more tensed. Then i requested the service person that please check with your head office and get me the exact information. And i don't know who to contact & what to ask them... (Because i got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also i heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far).
See i bought a mobile because of the durability and brand name but... I lost all the hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and i don't you please give warranty and guarantees of your products... I hardly used the mobile for less than 4 months only... But i had terrible and bad experience in customer servicing with the nokia... Care... Not only me i found most of the people who come for serving face a terrible experience... Like no proper response when we give a call... Or they disconnect the call while speaking... They spoil the name of nokia...
Note: important: if i don't receive proper response from this mail i am going to take severs action against the company through legally and also i am going to publish an article on all the local magazines. And i going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in hp (Hewlett packard) to higher officials in and around world..
And finally i kindly request you people all those who represent nokia to give right information to customer and commit yourself what you say... Or don’t spoil the brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….

I need a solution for this….
If any one of the concern person directly from nokia contacts me will be highly appreciated…..

Hoping for a reply soon…

With regards,
Rajkumar b
Mobile no: [protected]

dear sir i am using nokia mobile from the day i started using mobiles. after changing to new nokia 6300 i am realy disapponited from nokia mobiles as well as there service centers. i have purchased this mobile on 10th of nov 2007 and since than this set was with me only for three months till date that is jul 2008. i just want to bring out in light that this mobile set was with nokia care for more time than me. therefore it is making difficult to understand whether this mobile belongs to them or me.
earlier IME NO of my set was. [protected] which was replaced by new set whose IME NO WAS [protected]. after replacement of first set second set also became unservisable within a week. again complaint was logged and mobile was replaced with another set of IME NO. [protected] and i m really sorry to say that condition of that set was as if it is two three yeras old, any one afterlook at that set could make out that nokia is making fun of there coustermors and not paying good attention to there problems. i am visiting nokia service centers all most thrice a week but not getting any results. nor i am getting any satisfactory reply from there side. i am a student away from my family and its making me very difficult for me to contact my family behind.
and NOW I HAVE LEFT WITH NO OPTION OTHER THAN GOING TO CONSUMER COURT.

Hi

I would like to refer to my recent purchase of N73 Music Edition handest from your priority dealer M/s Neuron Technologies, Opp. MSD School, Hanuman Chowk, Bhatinda(Punjab). I purchased this set on 2.7.08 vide reciept no.849 imei no. mentioned above. This is further to mention that the navigation key of mentioned phone got dislodged due to unknown reasons on 6.7.08. The phone didn't had any signs of dropping or any other type of mishandling(can be shown if demanded). I contacted the above mentioned dealer with proper purchase bill. But the dealer refused to do anything as he told me that panels are not covered in any warranty. He admitted that navigation key might get dilodged due to pressure in pocket. Now i would like to ask one question from No.1 brand in INDIA. I have used Nokia 3230 having navigation keys. My colleagues are using Nokia 6020 with navigation key, and normally everybody puts mobile in pockets. If navigation key of a set costing Rs.13000 are this much tender that they get dislodged due to pressure exserted in pocket. then how can we trust Nokia compared to local made chinese handset providing all functions equal to Nokia handsets. Further the dealers appointed by Nokia are of those type who don't even care to listen to customers complaints. This is further to mention that when i called on your customer care no.[protected] on 7.7.08 your customer care executive tried to explain us in a very technical & lucid language like the part about which i was talking was "Cosmetic" and is not in warranty from 5 days within purchase!!! I wonder if Nokia appoints any "customer care managers" if any customers want to clear up there queries. Reply by your executives is "Sorry we cant revert you to anybody senior then us". Rs.980 demanded by your dealer for so called "Cosmetic" part within 5 days of purchase is not a big deal, but it shows the real picture behind our belief in Nokia as No.1 brand in INDIA. My motive behind this mail is to divert your organisations attention towards real brand equity of your products & services. I am not hoping any response from your side but atleast keep this in your mind, so that you can really be No.1 brand in INDIA. I would also like to remind you that ultimately customers like me, others have trusted & made you No.1

I purchased Nokia mobile (Model No3110) on 27th april 2008. It has a warranty for one year.
Invoice no WB/01404/00001/4614
The Mobilestor kolar road, Bhopal

IMEI :- [protected]

Report. My jobsheet number is[protected]/080506/45 (06th-may'08), then
2 job sheet no[protected]/080520/2 (20st-may-'08)
3 job sheet no[protected]/080610/02 (10th- jun -08) given by Nokia care.

Fist complaint no 2/31UAA7 22/05/08
Second complaint no 2/34 BRW9 20/06/08
Third complant no 2-35B29V 30/06/08

Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my
amount with the suitable interest rate and compensation, else I will file a complaint with
the Consumer Court under the Consumer Protection Act of 1986.

I seek compensation for the mental agony caused due to his deficiency in services
and inconvenience faced due to no availability of my Phone for almost one month.

Sandesh jain
C-728, Shahpura Bhopal
E-mail:[protected]@yahoo.com
Alt. Ph. +[protected], [protected]
Dt. 08/06/08

i beg to say that i am facing some problem after puchasing of nokia 2630 from subiksha store 19 may 08. because there have have a large problem runinig in my mobile phone is that my mobile could not be start and to be hang oftenly. i have complaint to your authorised care center 13 june 08. they suggest me to left the mobile for 15 days but after 15 days my mobile could not be repair properly. sir i want to request you to please give me another mobile or return my money. complaint detail given below...
service center- turbo info-tech.
maruti tower, sanjay place, agra(up)
job sheet no. 61434038/080613/138. 13.06.08
ESN/IMEI no. [protected].
product code-0549379. nokia 2630.

My Name is Parag Khadse.

My Cell number is [protected]

I have purchased a Nokia N73 in last November.
But Was disppointed by the functionality of the handset.

It had very bad audioability of the Incoming calls

I went to Nearest Customer care centre for 5-6 times but they failed to solve the problem.

Once my handset was even sent to Mumbai for repair for 30 days. But still the problem is untouched & unsolved.

I am facing great problem for recieving the call as its very difficult to hear anything without making loudpeaker on.

I really Dont know how to deal about this ..will somebody please guide me??

I bought NOKIA3500c on 05 july 2008, But from last three days my bluetooth is not working properly, it is not detected by other bluetooth, and if detected it does not receive or send data, then when i try to switch off bluetooth it autometically restarts.

I am facing a problem in my Nokia 3500c still in WARRANTY, getting switched off automatically, takes too long to switch on, I went to Nokia costumer care they repaired my cellphone and I got my phone after three weeks, I don't what they repaired in that, the same problem is still there.

purchase date : 10/11/2007
puchase from : Nucleus Mall pune
product description :[protected], RIL-CDMA-NK-2505
IMEI : RNK7Y2Y006NW
RE : Repair of mobile handset.
The said mobile handset has the following problems.
1} Chargeing not being done properly----> msg given as charger not supported, sometimes given as chargeing complete but the back up does not last for 10 minutes after complete chargeing.
2] once in a while, while recieving a phone call the screen goes complete blank of the handset switches off automatically.
3]now chargeing is absolutely not getting initialized.

note : phone was given to nokiya care at aurangabad ( maharashtra) as per my knowledge technicians are not trained because he replied that battery has been repair ( first time in my life i have heard that some one can repair sealed battery.

please help me in this regards.

dear sir,
i have given my handset for repair on 16th of june under the category to repair as it was water damage .hence on 27 june i was called from ur nokia center that it has been repaired when i went there i was told that it is water damage and can not be repaired .but still i said when i asked u to repair and i will pay for the repair cost whatever it should be .in between i would like to tell u that i had to wait for the recepionist girl for half an hour to collect my handset she was not on the table .and after collecting i had there for next 2 hours to give my handset at last all was well and ur care center said we will call u and tell u estimate and let this work done ..after that till today know one recives phone there i have few numbers with me [protected], [protected], [protected] and [protected] and till today i do not have any knowledge of my cell i have registered complain many times at the nokia care num that is[protected] they have given me a complain number to that is 2_35dd8j . any how i am not satisfied with ur services at the care center .the nokia care center where i deposited my cell is
Care Center 19-20 first floor
opp laxmi mandir, tonk road, jaipur
i am waiting for ur reply
and hope u take care for the matter as it is a expensive eset

waiting for ur reply

thanking you
ravi dhandia
[protected]
[protected]

Sir,
My Nokia mobile 3200 IMEI No.[protected] has been stolen by someone during my local traveling from Kashmeri Gate to Pitampura on 30.6.08 in 'Metro Train'in evening hours at the time of returning to home. Service provider i.e.vodafone has blocked SIM on my request. You are requested to please trace its location & at what number this set is being used through EMEI No. & oblige.
Yours faithfully,
Ankur Tyagi,
R/o UU-79-C, Pitampura, Delhi-110088 (Tel:[protected]

Sir,

I got a sms written that your mobile number has won you the sum of 172000 pounds on this year nokia promo for claims email : [protected]@live.com and call : +[protected].

is it true?

please look into this matter.

Regards,
Rajesh

Hi Nokia Care

I am fed up o[censored]sing Nokia .I have purchase N2626 from second day of purchasing I am facing call drop/disconnected problem. I have replaced my Vodafone SIM 3 times. This is to noticed that I have submitted this set 7 times to nokia care but problem not resolved I have presented demo in front of nokia care team also. Atlast on 2nd July I took the set from Nokia care and is with me as a dummy. It’s useless to me.
And I am very frustrated o[censored]sing Nokia. I will never recommend anyone to use Nokia. I had such a bad experience about Nokia. I have loss more than the cost of this handset for every visit it cost me 1000/-. Every time I make call to Nokia Helpline they just repeat the same line “Submit the handset they will escalate and do the needful”

Now what to do with this handset.


1. Complete address of the Nokia Care Centre Ace Communication Kapil Vihar, Near kohat enclave Metro station, Pitampura New Delhi
2. IMEI (International Mobile Equipment Identifier) /Serial number of the mobile phone[protected]
3. Date of submission of the handsetFirst time 5th March 08, Second time in April date not remember “But no job sheet provided that time”. On 14th May 08 job sheet provided.
4. 4. Date and place of purchase 2nd March 08 Hot spot Retails pvt ltd, pocket C8/386, Sector-8, Rohini, New Delhi-110085 Mobilie-[protected], TIN No. [protected]
5. Previous jobsheet details [protected]/080514/41
6. Your alternate contact number +91-[protected]
7. Case reference number provided by the Nokia Careline representative (if any) 2-33AZCX 9-6-08(Vinayak)
8. Nature of concern in the phone Call drop very frequently.

respected sir,
i have bought mobile N81 on 12 march 08 from sai telecom Gandhidham, Kutch(Gujarat).Aeter some days there occurin many problem with cell namely keypad doesnot working properly, handsfree does not working properly, hanging problem.Icontact with VLINK CARE Gandhidham([protected]@nokiacareindia.com) they format the cell two times third they sent cell to service center whose details are following
Submit 2658
job sheet no.[protected]8052636
delivered on 0768
within next two days same problem occured with cell then i again contact SAI TELECOM, where i purchase the cell
where i submit the cell on 1268
job sheet no.[protected]8061244
delivered on 2968
in this delivery of cell they chnge original parts(display screen ) with old and damaged parts of other mobile.Now i also contact with SAI TELECOM they told me that this is due to many mobiles coming in repairing to our service center and by mistake of our worker, other mobiles parts have been interchanged and now also i have submitted my cell to them .
Now what i do, I am not satisfied with service.I want you can take an action as soon as possible, replaced this instrument with other instrument or give gurantee of suitable service.i contact 6 to 8 times with both care center and shop but i am not satisfied with your service.
Please do needful and solve my problem. Waiting for your earliest convenience.
Thanking you
Yours truly
Vijay Vansh
vansh.[protected]@yahoo.com
mob no.[protected]