Nokia India Complaints & Reviews

i am holding NOKIA 6280, Model, it is rejecting BSNL SIM and some times asking about restriction code, but same time it is alowing rest of all service providers in india with out asking any code, BSNL SIM working in all other mobile pieces except this 6280, how can i solve this problem, i brought this piece from dubai

To,
Senior Customer Care Manager,
Nokia, India
Hello this is Kshitiz Agarwal I'm hereby writing this letter to make you aware that how your non-technical (i.e. engineer) staff at Nokia Care, Alwar (Rajasthan), Inida behving to customer.

In month of Jan this year I had given my Nokia 2112 at Nokia care, Alwar as it was not working porperly. They had told me that they have to format it and reinstall new software as it's software problem and for that they had charged your perscribed charges and they also committed that they will give it back within 4 working days.

I had given it to them and made entry by my Farthers name "Mr. Vishnu Kumar Agarwal". After four days they told me some work is remaining it will take little more around 2 days I said alrite.

Unfortunatly after I have to go out of city for some days and my mother "Mrs. Raj Shree Agarwal" happen to go there to take it but when they had given it to my mother, it as not working porperly on asking they made silly excuses, mom ask tyhem to call their engineer who can give relible reply on this your staff collects around my mom and start shouting on her and they also callsome nearby boy too and finally they snatchs meony from my mom and didn't return our bill too.

This is somthing that is not expected at Nokia's service center take place, I have heard that they do monopoly at Nokia Care but this somthing one cann't expect this.

I want Nokia Care to take proper action in this. Otherwise I resserve all my rights to take appropiate action aginst Nokia Care, Alwar(Rajasthan) India, in appropiate court.

Thank you

Kshitiz Agarwal
4-Gha-26, Manu Marg,
H.B., Opp. M.H.,
Alwar (Rajasthan)
Inida

Dear Sir,

I'm not using my relience mobile no.[protected] from last 08 months.its prepaid connection, i called to your customer care no.
regarding this & updated the status to make my no.blank so that i can sail this my friend so that he can put any local relience no and use.but still its pending not able to understand next step pls.help.

spoken to relience person mobile no. Mr.nishad([protected]) & Mr.Yasin ([protected])They are not able to answer my querry properly.

I bought Nokia 3500C on 9th January 2008 from a dealer known as The Mobile Store (Essar Telecom Retail Ltd). The display of the Cell phone spoilt within a week and the dealer refused to replace the phone. I want to replace the cell and get the sum of money back. the price of the set was Rs. 5889.01 inclusive of taxes.

Please guide me with the procedure.

Job Sheet Number:[protected]/080312/84

Dear Sir,

I have given my Under Warranty handset Nokia 3155 for repair on March 12, 2008 to
M/s Star Mobitel Pvt. Ltd.
G-26, LGF,
NDSE I,
New Delhi 110049

I went to “Star Mobitel” on March 26, 2008 to take the handset but I saw that the handset is in broken from the flap and also the problem is still not rectified. Without accepting the handset, I explained the problems to Mr. Inderjeet and he also accepted that the handset problem is still not rectified and he asked me to come after 10 days to take the repaired and replaced flap handset.

Today (April 07, 2008) I went to "Star Mobitel" and there I have seen the notices hat the service centre has stopped working and accepting requests. There are now other service centers who will be taking customer’s request.

My handset "Nokia 3155" is still in "Broken Condition" and also not repaired (Thanks to Star Mobitel and Nokia people). Since they have decided to shut down the repair service, they haven’t sent my handset again for repair and now they want me to accept this handset "As In" basis which I refused to accept. I asked them for a solution but they replied me that if I need a solution then I need to route through court!!!


I want my handset to be repaired or replace (both problem & the flap)

Thanks.
Sanjeev Monga
[protected] | [protected]

complaint is as under. following emails will explain nature of complaint & what nokia is doing to resolve the fault? nokia is delaying.
FW: poor video of 5310‏
From: m.a. rizvi ([protected]@hotmail.com)
Sent: Tuesday, May 13, 2008 1:10:04 PM
To: rakesh.k.[protected]@nokia.com
dear sir,
i have given 5310 for repair 3rd time on 28/4/08 Job sheet no.[protected] but till date i have not got back replacement. i think 5310 is having design defect & that is why is asked for technical team to examine this model 5310. till date no satisfactory reply has come from nokia. u may like to go through history of emails with your officials below. what is your comment/advise to me?
regards
rizvi

> From: [protected]@hotmail.com
> To: manoj.[protected]@nokia.com
> Subject: FW: poor video of 5310
> Date: Fri, 9 May 2008 14:28:23 +0530
> > please read nokia in place of hp
> > > From: [protected]@hotmail.com
> > To: manoj.[protected]@nokia.com
> > Subject: RE: poor video of 5310
> > Date: Fri, 9 May 2008 14:16:57 +0530
> > dear manoj,
> > so nice of hp. but please confirm that same defect is not inherented in the replacement model/cell phone
> > regards
> > rizvi
> > ________________________________
> > Subject: RE: poor video of 5310
> > Date: Fri, 9 May 2008 12:37:04 +0530
> > From: Manoj.[protected]@nokia.com
> > To: [protected]@hotmail.com
> >> > Dear Rivzi
> > i am replacing your Mobile ph 5310 with the same model 5310
> > Regards
> > Manoj Wadhawan
> > ________________________________
> > From: ext m.a. rizvi [mailto:[protected]@hotmail.com]
> > Sent: Friday, May 09, 2008 12:09 PM
> > To: Wadhawan Manoj (Nokia-M/Gurgaon)
> > Subject: poor video of 5310
> > From: [protected]@hotmail.com
> >> To: manoj.[protected]@nokia.com
> >> Subject: FW: Delivery Status Notification (Failure)
> >> Date: Mon, 5 May 2008 15:17:06 +0530
> >> From: [protected]@mail.hotmail.com
> >> To: [protected]@hotmail.com
> >> Date: Mon, 5 May 2008 01:47:37 -0700
> >> Subject: Delivery Status Notification (Failure)
> >> This is an automatically generated Delivery Status Notification.
> >> Delivery to the following recipients failed.
> >> manoj.[protected]@nokia.com
> >>Forwarded Message Attachment--
> >> From: [protected]@hotmail.com
> >> To: manoj.[protected]@nokia.com
> >> Subject: FW: poor video of 5310
> >> Date: Mon, 5 May 2008 12:25:17 +0530
> >>i have forwarded this mail to u as advised by u during telecom discussion of today. Defect is very well explained in the mail below.
> >> regards
> >> rizvi
> >> ________________________________
> >>From: [protected]@hotmail.com
> >> To: bharat.[protected]@nokia.com
> >> CC: [protected]@hcl.in
> >> Subject: poor video of 5310
> >> Date: Mon, 28 Apr 2008 17:00:36 +0530
> >>Dear Sir,
> >>I have purchased Nokia 5310 in December 2007 at the cost of Rs. 11, 000/- from your authorised shop. Comparing still photography with video it is observed that video quality is poor as compare to still photography. If i focus an object with camera in still mode the object appears bright of good quality but as i change to video mode the same object appears dim/dark. In other Nokia phones the same is not observed.
> >>I have given the set for repair at one of your Nokia care at Noida vide job sheet No. [protected] dated 29/02/08, job sheet no. [protected] dt. 24/4/08The set has been delivered to me back on 28/4/08 with the same defect.I have given the set again today 28/4/08 job sheet no [protected]
> >>Kindly look into the matter and advise me where i should get the defect removed. pl. note the set has been given 3 times for repair & could not be set right. I suggest you to constitue a technical team for review the design OR please allow me to upgrade the set i.e. i will purchase set which does not have same problem.
> >>I have purchased this new model with the intention that it will serve my requirement of good video shooting as Nokia has introduce this model with latest technology and to satisfy customer need and on the other hand such defect was not expected from such a reputed company's cell phone.
> >> I hope you will give me a chance o[censored]pgrading with good video quality set.
> >> Regards,
> >> M.A. Rizvi
> >>http://www.nokia.co.in/A4535016

i have given 5310 for repair 3rd time on 28/4/08 Job sheet no.[protected] but till date i have not got back replacement. i think 5310 is having design defect & that is why is asked for technical team to examine this model 5310. till date no satisfactory reply has come from nokia. u may like to go through history of emails with your officials below. what is your comment/advise to me?
regards

Dear Sir,


With above subject I am informing you that I own a Nokia Mobile Phone of instrument no 1208.which is in warranty period till the date. Before few days there was something hardware problem created in my cell so I went to nokia care at Ambawadi, Ahmedabad. service center to repair my cell. there I was informed that there are some hardware problem in my cell and I have to sent my cell to your company for replacement. than I got my new instrument after 25 days. but there is still some Keypad problem in my cell.I again went to nokia center to solve this problem that if you have replaced my new cell than why problem is created? The manager of nokia care Mr.Nirav Shah informed me again that I have to send my cell to your company.eventhough I have no problem to sending my cell to your company but company is not providing me new cell whenever I got my cell back. After this my conversation with nokia center I am not satisfied with company’s service and not getting proper solution I think which is not good for company’s reputation in the market.

So you are requested to look into the matter and provide me proper solution.The details are as below.

Customer Name :- Hardik Poojara
Contact No :- [protected]

Nokia Instrument No :- 1208
Old IMEI No :- [protected]
New IMEI No :- [protected]
Old Jobseat No :- [protected]/080409/49

Thanking You.


Your’s Faithfully,

Hardik Poojara.

Encl :-
(1) Nokia Jobseat
(2) Swap Bill

Hi, I would like to thank you and your team for such initiative, which you have taken in the interest of costumers. I am also a victim of NOKIA handset and its after sale service.

Here is the detail about my case:

I bought a new 5610 Nokia Express Music HandSet (IMEI: [protected]) from Prit 'n Mit Communication, a NOKIA dealer in Kalyani Nagar PUNE. After a week o[censored]sage, it gave me first trouble when the camera module of this cellphone loses it's quality. I went to Akshay Telecom, Shivajinagar for repair. They took my handset and returned it after 15 days. Again after 2 days o[censored]sage, the display went off. I again went to Akshay Telecom, and they took my handset and returned it to me after 8 days. Within a month of purchase, my handset got repaired twice. But this is not the end. I recently discovered that the repair guys have left their fingerprint under the display panel and it's completely visible from outside. I was thinking to bring it back, then all of a sudden the Dedicated Music Slider Key broke. I went to Akshay Telecom and talked to nokia itself regarding this problem but didn't get any satisfactory answer. Since yesterday, the phone is getting off continuosly. I am really fed up with this handset and my experience with this handset. Once I asked about a replacement, and the nokia guys told me that it could be replaced only in extreme conditions. I am asking what could be more extreme than this condition? Four problems occurred in a row within two months of purchase. What more they want? A completely broken piece of it?

Any suggestions what to do. I really have lost my faith in Nokia and its goodwill in the market. I want a complete replacement of this handset.

i have buyed the nokia 5310 in dec 2007 from ranchi.now the mobile automatic switched off just after switching on the mobile.thats why i am suffering with lot of problem due to this mobile.now just tell me wht i have to do next and where it will repair.the mobile is under waranty period but somehow i have lost the reciept of the mobile..so give the suggestion & the address of hte service center where it will repair.

To,

Senoir Management Customer Care Nokia,
India

Dear Sir,

I submitted my mobile phone model Nokia N 72 for service in warranty to Nokia Care point, Panjagutta, Hyderabad, Job sheet No- 72293.


due to the problem that Messages are not getting saved in the mobile which have purchased i.e is N72 model. I have given for the service at the Nokia Priority service centre on date 12/02/2008 and center has given the delivery date on 18/02/2008.

here are the details regarding the Invoice of the mobile which i have purhased from mobile center named Sangeetha, Ammerpet, hyderabad-500016, having TIN No: [protected], CST No: 90252240, dt:10-04-74, Purchase date: 30/12/2007 and
Invoice No: SI/GRN/10160.

till now there is no status updates regarding the repair, just they are postponing the delivery date by giving reason that tiill now they didnt recieved from the service center.
Since then i am following up on them every 3 alternate days but what answer i get is that your handset has gone for the backend service repair and till now it has not returned back. even still the same word is continuing from them.

I am really frustrated to hear these answer since 3 months from a company which claims to be number one in Mobile phones. but sorry to say that the service which you provide to the customers is really pathetic.

do understand the problem iam facing with out having mobile these days. iam an hardware / software service guy unable to be in contact with my customers which made me to lose my Business and the relation which i had with my network.

atlast i would to say these words that iam not going to accept the same mobile which would get repaired possibly. and i would like to demand a New Mobile with which i can satisy my self overcomming my problems which i have faced these days in any circumstances.

Hope atlease now an immediate response comes from your side, if not im planning is to approach Consumer Court.

waiting for your reply,

thanks
rajashekar karadi

Dear Sir/ Maddam,
Previously I made several complain regarding the service of Nokia care locakated at Kolkata.

I came there for my mobile repairing & which was in under warranty. My set was running smoothly but the key pad LED not worked. For this reason I handed over the mobile to Nokia care service centre & they told me that no warranty on the set also my set totally dead.
Then I told them pls gave me the mobile with previous condition. But they failed. I made some argue with them but no result came.

Can you (Nokia) refund the mobile costing ( Purchased value Rs. 15, 000.00). Possible pls take steep & I give you the all required document.

Thanking you,

Arnab Jyoti Biswas.
Cell:[protected]

I purchased Nokia N73 handset in Nov. 2007. I bought this handset because of it's 3G feature. To my shock after a few days of purchase i came to know that this is Nokia N73-5 RM 132 handset and it is not a 3G handset. The fact is Nokia has 2 variants of Normal N73 handset.
1. N73-1 which is RM 133 handset and it is 3G handset.
2. N73-5 which is RM 132 handset and is a non 3G handset.

Nokia has nowhere mentioned on their website about non 3G version of N73. There are only two versions of N73

1. N73 Normal and 2. N73 Music Edition. And according to Nokia both are 3G handset.

My question is why is Nokia fooling us customers like this ? They are selling a non 3G Rm 132 handset at the same price of RM 133 3G handset. This is unfair practice. I sent many mails requesting replacement with RM 133 handset but all replies from Nokia stated that they are not in a position for replacement.

Will nokia change my handset with a 3G handset ? My handset is still under warranty.

Dear Sir,

I am shocked to bring to your knowledge that i have recently purchased the above-noted set which is infeced with certain technical problems. Some times the Memory Card not accapted by hendsets and handset automatically switched off then after trial and error 3 to 4 times switched it on, i have already complained it in Nokia Care -Jamnagar Gujarat Branch. they says it is software problem and they formated cell and reinstalled it, it works 1 to 1 1/2 monts again this problem will start, then he says this problem is in all 3110 nokia series, so plz gives somes guideance abt them and what i can do.
* I have already complained 3 times in nokia care.
* so plz give me a permenant solution abt it other wise replaced it.

Model No: Nokia 31110c
IMEI No: [protected]
Purchased on:09/2007

Hopfully for good solution.

Regards,
U.M.Mehta