[Resolved]  Nokia India — defect in display of brand new nokia lumia 1520

Address:

Kutch, Gujarat

Hello sir My self Dr.Vishal R Joshi.in reference to my service request number 1-[protected], Recently I purchase NOKIA LUMIA 1520(IMEI no- [protected]) and it’s hardened to inform you that my lumia have some display problem with in a ten days after purchase. Sir I am Doctor, and phone is life line for any patient as we know, and that’s the reason i trust on Nokia. At present my phone will be in service station. For lumia i convert my sim card into Nano sim which is not attached in another simple phone. From 12 month warranty i loss one month warranty because my phone is in service station for around 15-30 days (approx). I still scared that if it occur after warranty period than i have to pay from my pocket even after spending 40, 000/- Rs on lumia 1520. I expect atleast no maintainance from Nokia phone particularly in this segment for 3-4 year. Nokia 1520 is highest ranged phone of Lumia series, and i not expect this result from Nokia and in this price segment it is unacceptable. The purpose of sending this mail is to inform you that we not expect this kind service from Nokia. If i spend this much of amount( worth 40, 000/- Rs.) i have vast option on smart phone but i choose Nokia. If i purchase apple Iphone then in this condition they will deposit my defaulted smartphone and change it with new one immediately. I expected this type of service from Nokia also but unfortunately even didn’t get the call from customer care. I already lost around 1 month from 12 month warranty to get this brand new flagship phone to repair... and after that I have to still in mind that after spending 40, 000/- Rs. I have to still manage with defected piece. So as far as my opininon concern(?) to you i want to replace my defected nokia lumia 1520. I DON’T KNOW WEATHER THIS IS DUE TO NOKIA IS BECOME MICROSOFT OR ERA OF NOKIA IS CHANGING. I don’t know whether Microsoft is reliable as nokia or not. It is very impenetrable that after spending this much amount you get this result. I expect call from you after this email. Thank you Regards Dr. Vishal R Joshi M -[protected]