Nokia India — Flimsy switches leading to frequent problems

Address:

Bangalore, Karnataka

I had bought through FLIPKART a Nokia Lumia 1320 in October 2014 & have been facing frequent issues with the handset. I have made a number of visits to your Nokia care centre at Malleswaram Bangalore & find them most unfriendly & unhelpful & always demand money for repair even though the set is under warranty. The on off switch in the middle has become defective as per them and hence they want to replace the same and demand Rs 1800/- even though the set is under warranty. I have been a regular user of Nokia handsets (earlier N72 & later N96) & now am totally disillusioned & regret my loyalty towards Nokia. In order to enhance your image I would request you to kindly ensure that I get a free replacement for this defective handset still under warranty so that your image stands untarnished Microsoft Mobile Model 1320 Type RM-994 FCC ID QTLRM-994 SUTEL 10-2014 ANATEL[protected] IMEI [protected] Awaiting an early action at your end Regards Rajagopal Bangalore