Nokia India — Not getting warranty replacement

Address:

Kamrup Metropolitan, Assam

Hello Team As for your kind information we have purchases a NOKIA-130 model in the month of January 2015 for our official purpose but since last week it was not working.Hence we approached to the nearest Nokia service center seeking service as it was under warranty but they told us that the model is not repairable and same will be replaced with new one by the dealer as per company policy.Soon we have visited to dealer from where we have purchased the device.The dealer informed us that they need the Nokia box which was provided us in the time of purchasing. .But it was lost somehow as it was purchased only for official purpose not for personal use.Now in such senerio we are suffering badly without any logical point.Nobody informed us that we should kept the box carefully so that warranty can be claimed in future if it required. As we believe that Nokia is big reputed company and they do valued their customer.. Your kind of action in this regards will be highly appreciable. Mobile Description: Model---Nokia-130 IMEI-[protected] Battery[protected] Charger[protected] Dealer Name--OMEGA ELECTRONICS(Guwahati-Ph No[protected] With regards Bhrigu Borah Centre for Rural Development Guwahati, Assam-781003 Ph No-[protected] [protected]@gmail.com