Nokia India — Not resolving my complaint

Address:

Ahmedabad, Gujarat

Sir,

I am Pranjal Ajay Joshi, male, 20 year, profession is student, residing at C-5 Om Saraswati Flats, K K Nagar Road Gatlodia, Ahmedabad 380061.
I have purchased Nokia 720 Lumia( IMEI No [protected]) on dated 04.02.2014 and it is good instrument.

On 2nd October 2014 during “Swachhata Abhiyan” my instrument is fall down and it screen was cracked but it was working perfectly ok.
After three days I want to Nokia Care Authorized Service Centre (Bohara Services, LFG-1-2, Hirapanna Complex, Nr Stadium Circle, C G Road, Navrangpura, Ahmedaba 380009, and Contact No[protected],[protected].
On Checking Mobile instrument(Handset) he told that the instrument(touch pad/screen) is physically damage and should be repaired(Replaced) on chargeable basis, I agreed and got repaired(replaced the touch pad/screen) and paid the amount Rs 7650/- vide bill no S01 dated 04.10.2014.
After three days I observed that the volume control key is not function properly and want to same care centre along with repairing bill. The care centre told that your instrument/handset is not under warrantee as it was physically damaged. I argue with care centre that I have purchased the mobile hand set on 4th February 2014 and still under warrantee. He was telling that once the handset is physically damage the warrantee is wave off. The had set will be repaired on chargeable basis and it was Rs 750/- (flexi cable is damaged and is to be replaced)
I raised the point the handset is repaired at authorized service Center and part is replaced by them, how the warrantee is waved off?
I asked to give in writing and Bohra Service Center had given the letter (copy attached).
On the second day, dated 12.10.2014 I have launched the online complaint on their website and complaint no was given 1-[protected].
On next day there was call from Nokia and told that we will process on your complaint and our care centre will contact you against your complaint.
Next day 14.10.2014 local care centre had phone me that you instrument is out of warrantee and will be repaired on chargeable base the report is given by our qualified technician.
I was not satisfied from the reply and again launched the online complaint on 15.10.2014 but there is no response from Nokia and again I have launched the on line complaint.
On dated 06.11.2014 Mr Rajesh Gandhi from Nokia Care Centre (Bohra Service) Phone me and asked that your handset problem was resolved or not ? I said no than he told that come with instrument at our care centre.
On reaching to Bohra service the authorized service centre he asked what is the problem and what do you expect from us.
I told that my warrantee should be continue & had set should be repaired without charged as it was become faulty after replacement of touch pad (screen).
He told that your faulty flexi belt would be replaced without any charge & your warrantee will be continued. When I asked that can you give me in writing he told that we will up date in our system so it is not required.
I handed over the handset after 10 minutes he told that the flexi belt is ok but the socket is damaged so now we can cot repaired till the instruction come from company. I asked who had given the instruction to you from company. He name Mr Pradeep.
Than again I Launched the on line complaint on dated 26.11.2014 and on next day the phone call from Nokia was there and my semester examination was started and I request them to call on another no(My father’s cell no) but they where not agree to talk on another telephone no, than on next I again launched the online complain dated 27.11.2014 for not behaving properly by Mr Rahul from Nokia call centre. But there no response from Nokia.
Till my handset problem was not settled so I have again launched the complaint on dated 24.12.2014 & 27.12.2014 regarding
My Hand set Socket was damaged While replacing the touch pad(Screen) by Nokia Authorizes Care Center (Bohra Service) that is to be replaced free of cost.
My hand set warrantee should extend up to 03.02.2015.
There must be contact no of Nokia so customer can contact the authority if they are not satisfied.
But till date they are not responding my complaint
I hope that you will intervene in this case and solved the my grievances

My GRIVANCES ARE

1. My Hand set Socket was damaged While replacing the touch pad(Screen) by Nokia Authorizes Care Center (Bohra Service) that is to be replaced free of cost.
2. My hand set warrantee should extend up to 03.02.2015.
3. There must be contact no of Nokia so customer can contact the authority if they are not satisfied.

Thanking You

Pranjal Joshi

Mob. No. (+91) [protected]
Email : [protected]@gmail.com