[Resolved]  Nokia India — Service Center Not Repaired Handset>>>>AGRA

Address:

Agra, Uttar Pradesh

Dear Team, I am using a Nokia handset X2-02 mobile from 2-3 years from last few days I was facing some network related issue so that I have visited your Nokia Service Center at Turbo Infotech LG-25, Deepshikha Buliding, Sanjay Place, Agra Details Of Handset- Handset Model - X2-02 IMEI 1- 351697/05/040722/8 IMEI 2 - 351697/05/040723/6 First Visit at Service Center- On dated 27 Nov 2014 and met with service center executive Richa regarding my problem and give my handset to executive than she give set to one another girl which was also sitting in next chair. Executive confirmed to me that some part of Phone’s Sticker (which have Bar Code/IMEI No. and All details) is removing so that handset will not repaired / check at here. I have requested to both executives that may be set is 2-3 years old so that sticker is removing but they refused to my request and return the set. They were so rude and not entertained properly at the time of visit. On Customer Care Call- Than I have called to Nokia Customer care no. [protected] on Date 27 Nov 2014 at 14:05 PM regarding my Handset repairing issue as well as service center executive’s behavior which was done with me. My call was attend by Mr. Rakesh and He confirmed that your complaint has been registered and he assured me that your complaint will be resolved within 24 hours. Complaint no. which was 1-[protected] given by executive. Next day on 28 Nov 2014, I received a call from Nokia customer care Executive (Name not confirmed by Caller) as per executive Dear Sir, Please visit again at Nokia Service Center at Turbo Infotech LG-25, Deepshikha Buliding, Sanjay Place, Agra on my request they will recheck your handset and confirm the correct issue. Second Visit at Service Center- Again i visited at at Nokia Service Center at Turbo Infotech LG-25, Deepshikha Buliding, Sanjay Place, Agra and met with Richa (service center executive) regarding my problem they taken 60/- Rs charge and my Handset for checking problem and give a bill of the same ( Bill No. 1618, Dt[protected] after 5 minutes executive confirmed that your mobile will not repaired in Nokia Service Center because you have checked your handset from outside market. Second Time Customer Care Call- After that I again called on customer care no. [protected] but they have not given any proper answer to me. Request you to please check & revert below mention points. Firstly I have not check/shown my handset in Market. Secondly if any set repaired in market will not check/repair by Service Center. I think Nokia / Microsoft is very big company in terms of customer Satisfaction but my experience with the company is so Bad and i feel this type of behaviors will not tolerate in any organization for his growth. Company / Service center doing exploitation of a customer and give mentally stress to us. I think this is a penalty o[censored]sing a Nokia Handset. Request you to pls look into the matter and Resolve my problem ASAP. Note- Kindly Treat this mail on very serious note and revert to me till Wednesday 03 Dec 2014 other wise will send a legal Notice / Complaint (Police & Consumer forum) To Your company/Service Center and you will be responsible for all legal Proceeding charges. Regards, L K Sharma +91-[protected]