Nokia — Issue not resolved related to nokia xl laying with chain mail

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New Delhi, Delhi

[protected] Forwarded message[protected]From: <[protected]@microsoft.com>Date: Thu, Aug 14, 2014 at 5:35 AMSubject: The Service Request No. is 1-[protected] [SR# 1-[protected]]To: [protected]@gmail.comDear Akhilesh, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]This e-mail is in reference to the multiple concern in your Nokia XL Dual SIM Smart Phone. I value the importance of information requested by you and I am happy to assist you.In response to your email, I would like to inform you that the case has been forwarded to the concerned department. Ourrepresentative will contact you at the earliest.Further, I have noted your experience at the Nokia Care Centre. Nokia will do the necessary fact findings and action it accordingly. I would also like to thank you for your valuable feedback and please note that this incident is not a true reflection of our services. Our work is to provide you with quality service and your feedback will help us to improve it further.Furthermore, I would like to inform you that the Nokia X does not use the Google services. Instead we use Nokia and Microsoft services, Nokia X brings unique Nokia innovations (e.g. HERE Maps /MixRadio) and Microsoft services in place of Google servicesInstead of Play store we have Nokia StoreInstead of Google search we use Bing searchInstead of Google maps we use HERE MapsWe use our own Music App called Mix RadioInstead of Chrome we use the Nokia Browser and Opera browser is also preloadedFurthermore, regarding whatsapp we are working hard to resolve the issue and have no additional information to share at this time.Thanks & Regards, Sahil SharmaNokia Care RepresentativeIndia[THREAD ID:1-70QFZEI]*--*--*--*--*--*--*--*--*--*--*--*--*-----Original Message-----From: [protected]@gmail.comSent: 14/08/2014 05:14:40 AMTo: cs_del <[protected]@nokiacareindia.com>; <[protected]@uniqueinfoways.com>; "kapil bhatia" <[protected]@efuture.in>; <csm.[protected]@uniqueinfoways.com>; Vinay Kumar<[protected]@uniqueinfoways.com>; <[protected]@houseoftechnology.com>; <[protected]@nokia.com>; akhilesh tiwari <[protected]@gmail.com>; <HIMANSHU.[protected]@microsoft.com>; Kavita <[protected]@uniqueinfoways.com>; <SANJEEV.[protected]@microsoft.com>; Sakshi Mishra <[protected]@gmail.com>; <contactcentre.[protected]@microsoft.com>; akhilest <[protected]@in.ibm.com>Subject: Fwd: The Service Request No. is 1-[protected] [SR# 1-[protected]]Hi all, Service Request No. is 1-[protected]Jobsheet Number is :[protected]/140813/030This mail is to infarm you that i have submit my nokia XL divice at nokiacare Okhla new delhi branch with Ms. Jamila in prasence of Manager Mr.Shubham have mention all the issues in this email which is related to thecomplaint and clearly said that google apps and whatsapp will not work inthis divice anytime do whatever you can, after that also he was askingagain and again same thing what is the issue in the divice and notsubmitting the divice in his center, then i can nokia customer serviceaand during the conversation i spoke to Priyanka and she was also askingsame question after read the same email then i asked to transfer call tomanager or team leader thes after long wait she transfered call to Mr.Rahul again he was asking same thing and he spoke to nokia care manageralso and Mr. Shubham said that there is no issue with divice and refuse tosubmit the divice .After long conversation he said that he will submit the divice and onjobsheet(which is attached with this email) he mention that there is no problemwith the Handset, and he gave me some advise andtold me that this divicewill not go anywhere and it will be here in this centeronly and nokiapeople will ask what is the issue in this phone and i will reply there isno issue with the phone, i have visited nokia care so many times everytime they have updated all the applications after also issue was notresolved here is the list of all the issues which i am facing the issue-1- Google apps and google play is not working in the divice2- Whatsapp is not working3- word, exel, powerpoint are not opening4- after install application it is giving errors like installation failed5- Error: This divice is not supported6- Error : There is problem to push application7- VPN is not connected8- 1 Mobile support is not working (Trozen error)9- Error: There is problem with the application10- Not able to download application fron IBM App store11- Net is not responding properly12- Headphone issue13- Bluetooth issue it is not connecting and pairing with other divice14- Gmail is not working15- Not able to sync work email in the divice16- Youtube is not working not able to login and share anything17- There are some other issues which is on the privious emailThis is the way Nokia Care people are dealing with client .I dont want to go for this divice anymore i want to go for Windows divicebecouse it will resolve my issues, I want to replace it asap.please increase saviority lavel of this ticket and resolve it asap.Please call between 1pm to 6pm on [protected] or [protected].Regards, Akhilesh Tiwari[protected] Forwarded message[protected]From: <contactcentre.[protected]@microsoft.com>Date: Fri, Aug 1, 2014 at 5:22 AMSubject: The Service Request No. is 1-[protected] [SR# 1-[protected]]To: [protected]@gmail.comDear Akhilesh, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]This e-mail is in reference to the multiple concern in your Nokia XL. Ivalue the importance of information requested by you and I m happy toassist you.In response to your email, I would like to inform you that the case hasbeen already forwarded to the concerned department and one of ourrepresentatives will be contacting you at the earliest.Further, I acknowledged the information received from your side and pleasenote that only our backend team is authorized to process your request fordevice replacement post technical diagnosis of your current device.Thanks & Regards, Inder RajNokia Care RepresentativeIndia[THREAD ID:1-70QFZEI]*--*--*--*--*--*--*--*--*--*--*--*--*-----Original Message-----From: [protected]@gmail.comSent: 30/07/2014 03:43:11 PMTo: <[protected]@gmail.com>; <contactcentre.[protected]@Microsoft.com>; <csm.[protected]@uniqueinfoways.com>; <[protected]@uniqueinfoways.com>; <[protected]@uniqueinfoways.com>; <[protected]@houseoftechnology.com>; <[protected]@efuture.com>; <[protected]@uniqueinfoways.com>;<sanjeev.[protected]@Microsoft.com>; <himamshu.[protected]@Microsoft.com>; <jai.[protected]@uniqueinfoways.com>Subject: Re: The Service Request No. is 1-[protected] [SR# 1-[protected]]Hi all, This issue is still not resolved. I got so many emails and calls frommanage assistant manager and team leader issue is still same this is thelist for the issues :Google apps and play is not working, whatsapp is not working, word exeland powerpoint is not working, it is showing application is installed butnot running getting error as sorry this divice is not supported and thereis some problem to push the application, in 1mobile it is giving trozenerror, vpn is not connected, not able to download apps from ibm app storenet is slow and store application and 1 mobile apps are not supported.I want to replace this divise and resolve the issue asap.Call me on [protected]. / [protected]Between 1 to 6 pm.Please resolve it asap to avoid further action.contactcentre.[protected]@microsoft.com wrote:>Dear Akhilesh, >>>Thank you for e-mailing Nokia Care. The Service Request No. is1-[protected]>>This e-mail is in reference to the multiple concern in your Nokia XL. Ivalue the importance of information requested by you and I am happy toassist you.>>In response to your email, I would like to inform you that the case hasbeen forwarded to the concerned department and one of our representativeswill be contacting you at the earliest.>>Further, I acknowledged the information received from your side.>>>Thanks & Regards, >>Jitender Mangtani>Nokia Care Representative>India>>[THREAD ID:1-70QFZEI]>*--*--*--*--*--*--*--*--*--*--*--*--*>>>>-----Origi...⇄ Message----->>From: [protected]@gmail.com>Sent: 24/07/2014 04:03:05 PM>To: <contactcentre.[protected]@microsoft.com>>Subject: Re: The Service Request No. is 1-[protected] [SR# 1-[protected]]>>I want to change this phone and replace with other phone . Call me between1pm to 6pm for further discussion or any enquiries.>>Keep it short and simple change this device I am using Nokia phones sincelast 9years and I dont like it.>>contactcentre.[protected]@microsoft.com wrote:>>>Dear Akhilesh, >>>>>>Thank you for e-mailing Nokia Care. The Service Request No. is1-[protected]>>>>This e-mail is in reference to the multiple concern in your Nokia XL. Ivalue the importance of information requested by you and I am happy toassist you.>>>>In response to your email and as per our telephonic conversation, I wouldlike to inform you that a limited number of WhatsApp users are temporarilyunable to access the app on their Nokia X, Nokia X+ or Nokia XL smartphone.Together with WhatsApp, we are working closely and with urgency to minimizethe inconvenience. Thank you for your patience.>>>>Further, you can download any compatible application from the third partystore. I acknowledged the information received from your side. Kindly beassured that Nokia always strive to serve our customers in the bestpossible manner. I thank you for your valuable feedback and have forwardedthe same to the relevant department for their due consideration.>>>>Furthermore, I would like to inform you that the case has been forwardedto the concerned department. Our representative will contact you in thenext 24 hours.>>>>Note : only our backend team is authorized to process your request fordevice replacement post technical diagnosis of your current device.>>>>Thanks & Regards, >>>>Inder Raj>>Nokia Care Representative>>India>>>>>>>>[THREAD ID:1-70QFZEI]>>*--*--*--*--*--*--*--*--*--*--*--*--*>>>>>&g...⇄ Message----->>>>From: [protected]@gmail.com>>Sent: 23/07/2014 05:05:34 PM>>To: <contactcentre.[protected]@microsoft.com>>>Subject: Re: The Service Request No. is 1-[protected] [SR# 1-[protected]]>>>>I want replacement or I will take action against nokia and hot centre formisbehaving and misguide me .>>>>contactcentre.[protected]@microsoft.com wrote:>>>>>Dear Akhilesh, >>>>>>>>>Kindly ignore previouse email>>>>>>Thank you for e-mailing Nokia Care. The Service Request No. is1-[protected]>>>>>>This e-mail is in reference to the concern with WhatsApp in your NokiaXL. I value the importance of information requested by you and I am happyto assist you.>>>>>>In response to your email, I tried calling you but there was no responsefrom your end, I would like to inform you that a limited number of WhatsAppusers are temporarily unable to access the app on their Nokia X, Nokia X+or Nokia XL smartphone. Together with WhatsApp, we are working closely andwith urgency to minimize the inconvenience. Thank you for your patience.>>>>>>I would like to update you that Nokia XL device is based on the "Nokia XSoftware Platform">>>Microsoft services in place of Google services>>>>>>Instead of Google Play store we have Nokia Store>>>Instead of Google maps we use HERE Maps>>>>>>I acknowledged the information received from your side. Kindly beassured that Nokia always strive to serve our customers in the bestpossible manner. I thank you for your valuable feedback.>>>>>>Further, I have noted your experience at the Nokia Care Centre. I willdo the necessary fact findings and action it accordingly. I would also liketo thank you for your valuable feedback and please note that this incidentis not a true reflection of our services. Our work is to provide you withquality service and your feedback will help us to improve it.>>>>>>Please note that only our backend team is authorized to process yourrequest for device replacement post technical diagnosis of your currentdevice.>>>>>>Please let me know if you require any further information/help.>>>>>>Thanks & Regards, >>>>>>Akash Pareek>>>Nokia Care Representative>>>India>>>>>>NOKIA Support Services:>>>>>>1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” andsend it to 55555* (e.g. NCC DELHI)>>>2. To book an Appointment with Nokia Care Centre, visithttp://www.nokia.co.in/appointment>>>3. Online Support: http://www.nokia.co.in/support>>>4. Protect your Nokia Device -Buy Nokia Extended Warranty by visitingthe nearest Nokia Care Centre>>>5. Warranty Terms & Conditions:http://www.nokia.com/in-en/support/manufacturers-limited-warranty/>>>With the Nokia Asha & Nokia X range you don’t need to worry about losingall your precious memories. OneDrive has>>>7 GB of free cloud storage offer which lets you upload all your photosand videos online, so you can view and share them>>>wherever you are. Access your photos, videos, documents & more. Anytime, Anywhere with easy access from OneDrive>>>>>>For more information on OneDrive activation, please visithttp://www.nokia.com/global/asha-software-update/>>>>>>* Premium SMS charges apply troubleshooting support and other serviceslike Apps support to help you use your Nokia product.>>>>>>>>>[THREAD ID:1-70QFZEI]>>>*--*--*--*--*--*--*--*--*--*--*--*--*>>>>&g...⇄ Message----->>>>>>From: [protected]@gmail.com>>>Sent: 23/07/2014 05:49:27 AM>>>To: <contactcentre.[protected]@microsoft.com>>>>Subject: Email to Nokia care - Nokia services and applications>>>>>>[First name:Akhilesh ]>>>[Last name:Tiwari]>>>[Type:Complaint]>>>[Topic:Nokia services and applications]>>>[Message:My name is akhilesh kumar tiwari I have purchase a cell phoneNokia XL on 25/05/2014, that cell phone is not supporting any app andwhatsapp and other application no one no one helping to resolve the Google.I went to HOT Center there I meet Mr. Harmeet Singh and Mr. Jay from salesteam they misbehave with me and misguide me to solve my issue . When I wentto Nokia centre okhla branch New Delhi I met Mr. Shubham and he said thathe will not replace the phone and said not resolve the issue I went 4thtime to Nokia centre and issue was not resolved . And they are misbehavingand loseing nokia customer's.>>>I want to resolve this issue asap and want or change my phone i dontwant to pay any amt and i want to change the phone now or else i will gofor consumer forum as people are not helping me and it is more then twomonths issue is not resolved .>>>>>>Regards, >>>>>>Akhilesh kumar tiwari>>>Mob # [protected] / [protected] <%[protected]>>>>Nokia XL RELATED INFORMATION:>>>Imei 1 # [protected]>>>Imei 2 # [protected]>>>>>>Bill date : 25/05/2014>>>Bill . HOTE/[protected]]>>>[Email address:[protected]@gmail.com]>>>[Email confirmed:[protected]@gmail.com]>>>[Mobile:[protected]]>>>[Phone model:Nokia XL Dual SIM]>>>>>>[ANY FIELD NN]>>>[Landline:]>>>[City:New Delhi ]>>>[Street address:C 437 DDA janta flat jasola pocket 11 jasola vihar newdelhi ]>>>[State:Delhi]>>>[Preferred contact method:Email]>>>[ZIP:110025]>>>[Salutations:Mr]>>>[IM...⇄ info:No google apps, no whatsapp and other applications arenot working .>>>>>>[protected] : [protected]]>>>[Country:INDIA]>>>[Language:English]--*AKHILESH KUMAR TIWARI**MOBILE NO. [protected] / [protected]**E-MAIL - **[protected]@GMAIL.COM* <[protected]@GMAIL.COM>-- AKHILESH KUMAR TIWARIMOBILE NO. [protected] / [protected]E-MAIL - [protected]@GMAIL.COM