Nokia — Misguidence & Fake Service for taking more money from the Customer

Address:

New Delhi, Delhi

Dear Madam/Sir, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> My name is Vivek Gupta &amp; registering this complain because Nokia Customer Service is not doing fair judgment of myraised complain. Misguidance &amp; FakeService has been done as I was visiting first time to Nokia Care Service. I have visited to Nokia Center dated 7/5/14 for my phone (NokiaLumia 610) repair at Okhla II Service Center. Nokia Executive has told me about the Mobile Inspection Processthat your mobile will go under inspection to identify the problem &amp; it will cost Rs. 100 for Phone Inspection. I have accepted the proposal&amp; they have inspected the issue in my mobile &amp; proposed me the repair Cost of Rs. 850. I have accepted the repair proposal and deposited Rs. 500 asadvance. Customer Service Executive is not able to process my query as well as he has given unsatisfied answer &amp; misguided to me for wrong information which was mentioned in Job Sheet as phone tempered. At that time I was not aware of the impact of this information on my Job Sheet. When i saw/received the job sheet where phone tempering was mentioned, I have asked to executive to remove the sentence(Phone Tempered) from the job sheet or show me the evidence as i was sure that my phone was not tempered at all. Executive has replied that this will updated once you come to us for receiving your mobile. So please do not consider that my phone was tempered. This issue has been accepted &amp; confirmed by Customer Executive(Mr. Keshav) in front of Ms. Renu (Center Manager) atthe time of phone receipt dated 9/5/14. After one day I have received call from Nokia Customer Servicethat your phone will get additional cost of Rs. 3000 (Rs. 3850 Now) due to someother fault. I have replied that I am able to make this please return my phonein old condition. Now I have visited &amp; received my phone 9/5/14 with BlankDisplay in non-working condition. Issue is only the fake Phone Inspection Process and harassing the customer&amp; wasting of his time. They have mindsetthat gets more money if the mobile is not under warranty. Same happen with me. I have followed with Customer care but they are not able tounderstand the issue of misguidance which has been done with me. Mobile – Nokia Lumia 610 Job Sheet Number –[protected]/140507/040 Service Request Numbers are 1-[protected] 1-[protected] 1-[protected] Customer Executive – Mr. Keshav Center Manager – Ms. Renu Customer Care Location - F26/4 Okhla Phase – II New Delhi Best Regards Vivek Gupta [protected]