Nokia — new nokia 6 phone issues

Address:

Bangalore, Karnataka, 560066

Email to nokia at [protected]@hmdglobal.com

This is to bring to your notice that i have a nokia 6 handset that was purchased on 4th november'17 through amazon. Once i started using it, i found that it has issues such as ghost touched and becoming un-responsive during normal operation. The only way to recover from this issue was to perform a restart until the phone would hang completely.

On visiting k. R. K solutions at marathalli, bangalore, i was informed it was a software bug and he installed some software which made the phone work for a day before issues became more severe. Handset submitted on 7th december again but after checking they informed there were no issues and software has again been reset. Upon insisting that they check they informed issues were found and motherboard and touch needs to be replaced but even procuring that has been going on for over a week now. They have informed different dates only to postpone it.
Now i don't find it worth to wait as no solution is being provided.

I want a new replacement handset/ refund for the same as a phone should never have issues in first week o[censored]sage and then when parts such as motherboard are replaced, it will be considered a refurbished handset then. I want a concrete solution asap as paying up for this and not able to use it has been a big loss for me.
Only response i received was it has been escalated to concerned team and after two months of purchase i still have no solution and service center says parts are pending and support team says its escalated to concerned team.