Nokia — Nokia is last category in service

Address:Surat, Gujarat

I have nokia lumia 625, i buying this phone date of the 8th oct, 2013 in ₹ 17500 at My Mobile shop, Gujarat Gas circle, Adajan, Surat
when i buy this phone one problem is occured which that when battery leval is going down by 19% screen will be flicker in a night so, i am going to the nokia care of sumul dairy road which is in a same city but that time care manager told me that this is software problem so they are reset my whole phone and update the software but still problem is occured.
then in a near by time phone's protection glass gorrila glass 2 is crack by me then i am going to the adajan authorise service center(anand mahal road) and change the glass of ₹1930(having bill) and then they told me clearly that phone circuit is does not affect so phone warranty period is continue as starting period of purchasing the product and ending with the 1 year of purchase date.
but their after flash light is does not working so next day they are repair the flash light and same day the sensor does not work so i am going lots of time going to the same nokia care but they are not fixed this solution permently and around the 08 or 10 january of 2014 for one week but still they are not fixed so i am now angry and i told they people that if you can't fix my problem then exchange my phone to the main nokia care but they are not replied my answer of a asked question but they told me angryly that when the phone is physically damaged waaranty period is expired.
so i am asking her for a main nokia center of surat so she said me for a rustampura service center.
now i am going to the rustampura service center of 3rd march they are give me a trust to repair my phone.i am going at 7th of march(friday) but in a display some dust is remaining, so i told they that i am receive this phone monday due to i haven't enough time.then 10th of march i receive the phone but still dust is remain.
so i am again visit the nokia center of rustampura and i give a phone for a week of period again.but still dust is coming in a display in a single day due to the fiting problem of a phone.
so i give this phone again in nokia care 20th of march.
now they are told me tgat all the difficulties is solved like display flicker, sensor problem and dust problem.
so i am take a phone of 25th march 2014 @4.15pm with my one of the friend and when we leave the store then we realise that the volume up key is does not work properly so we are again visit the care @4.30pm so they are give me a temporary solution with glue paper type material.
and i am look one other difficulty that display is having a lots of screatches so they are understand their mistake so they are told me that we are change your protection glass within a 10days and we are also repair your volume key.
so again we leave care center but at the time of 5 O'clock we are look the one other difficulty that they are broke my inner body so i am again going to the care center @5.30 pm but they are not understand my query and they are ruffely talk with me and give me my phone return.
so much time i told that this phone is not accept me but they are not hear me and phone is puuted in a side then my mom was come at care but they are ruffely talk with my mother also.
( have a video futage of this)
now they are blame me that body is broken by me but clearly showing that body was brocken due to the unauthorised fiting of the body.
now 3rd of may they called me and tell me that your touchpad is now available so come to nokia care and change it than i m going and change but still the problem of flickering display is continued occure and today 5th of may i again going to the care and now at present day they are told me that display flicker in lumia phones is normal and it is not problem so we can not accept your phone and i also called and regiserd complaint reguarding to the nokia care since 29th april, 2014 and i called them more than 25times but they are also not given me any solution
please give me a solution of this.
i am so amberresed
my contact no is [protected] &[protected]
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Hi,

Sorry to hear about your experience. Please write to us on [protected]@microsoft.com and provide us with the following details:

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Care Centre - Yes/No

We will have someone from the team connect with you.
Please mention your name on subject.

Do include the complaint link in order to speed up the process.

Thanks,
Microsoft Team

We would like to inform you that we are changing our contact email address to [protected]@microsoft.com. Would request you to please write to us at [protected]@microsoft.com going forward.

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